Question about HP Photosmart C5380 All-In-One Laser Printer

1 Answer

0xc19a0023 Error 0xc19a0023 when turn on the printer. I have remove the cartridges and clean the printer head, but still persist.

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Have you tried flushing out the clogged ink from the printhead with distilled water ?

Posted on Jun 09, 2010

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

3 Answers

Error B200

Get steps to Fix Canon Printer Error Code B200 instantly. Watch below video to learn how to fix Error Code B200 on PIXMA Printer Call now +44-8000465291 for instant Printer help.

For 4+ Cartridge Printers:

Step1:-Remove All Printer Cartridges.
Do remove the individual ink cartridges from your printer. This will be opening the lid of your printer and waiting for the cartridge cradle to be placed in the correct position.
Step2:-Remove the Print-head.
This is can be done by lifting the orange or gray locking lever on the side of the cartridge cradle and then gently lifting the print-head from the printer.
Get full Step by click below link

How to Fix Error Code B200 on Canon PIXMA Printers 44 8000465291

Feb 01, 2016 | Office Equipment & Supplies

1 Answer

Hp B110a this printer showed an error ink system Failure 0xc19a0023. How do i fix it tel me please please. ????

Try to re insert your ink cartridge ,set the printer into ink replacement mode ,then remove cartridge then re insert it back ,maybe it can help(be sure your ink are not empty )

Aug 02, 2014 | Office Equipment & Supplies

1 Answer

Error code 0xc19a0023

I went crazy trying to fix my HP D7560, days and days of print ink failure, unable to align cartridges, until to clean print heads. My symptom is that the black ink started to print only in a light gray. I tried everything from running Tools, changing to new cartridges, even buying a new print head (which was not genuine HP, they don't make them anymore, and the new print head would'n't complete in diagnostics without error). I love this printer and didn't want to part with it. So I searched for days and tried many solutions without success. Until I found this one last solution - it my last ditch effort. The solution is to get a bowl of very hot water (not boiling), remove the print head from the printer and place the print head directly in the hot water (sounds risky! but I did it). I watched as the bowl filled with black ink. The instructions said to let it sit for 5-10 minutes, but I couldnt' believe the amount of ink that poured out of the print head. So, I kept replacing the water and shaking the print head carefully in the water to loosen the trapped ink. I repeated this step (replacing water) until it was no longer producing black cloud of ink and water was fairly clear. I carefully dried the print head with a paper towel, let sit for approx 5 minutes to dry some more, shook it vigorously a few times to shake out any water, and then lastly hit it with a blast of compressed air to ensure all water droplets were gone. I put the print head back in, re-inserted the cartridges and the printer ran through diagnostics automatically - aligning cartridges and printing a test page - it was BEAUTIFUL!!!! Until I tried this, nothing worked. I'm hoping this solution will help others. Good luck.

Feb 15, 2011 | HP Photosmart D7560 InkJet Printer

1 Answer

I am getting ink error message Oxc19a0013

Is the phrase "Ink System Failure" in the message?

First check the cartridges. Remove all of the cartridges. Replace any that are low or empty. Check for damage or a blocked vent. Clear the blockage with a pin. If it is clogged with tape or the orange tab (that was in place during shipping), then remove the tape. Replace any that are damaged. Reinsert the cartridges and make sure that they are fully seated (clicked into place). Check if the error persists when you close the cartridge access door.

Try running the printhead cleaning utility from your computer. (HP Solutions Center under Setting, Print Settings, Printer Toolbox and follow the on-screen directions).

Remove the printhead and clean it. Then reinsert it and make sure it is fully seated. Remove the cartridges, lift the latch handle on the right and lift the print head straight up. This is done with cotton swabs or lint free clothes (coffee filters will work) and distilled or bottled water. During the cleaning do not touch the nozzles; also do not touch the contacts with your fingers. Wet the swab or cloth and wring out the excess water. Wipe the contacts on the printhead with the damp cloth first by wiping up towards the nozzles. Then with another damp cloth wipe the edge between the contacts and the nozzles (work in a right to left motion). Finally wipe down the ramps going away from the nozzles with another cloth. (Wipe each part until there is no ink left.) Dry each area with a fresh cloth.

Next take another damp cloth and wipe the contacts inside the printer. (work from top to bottom.) Dry the area.

Reinstall the printhead and lower the latch handle. Then reinsert the ink cartridges until they snap in. Close the cartridge access cover and check for the error message.

If the error persists, reset the printer. With the printer on, disconnect the power cord from the back of the printer. Disconnect the other end of the cord from the wall outlet. Wait at least 15 seconds and then plug in the cord (first to the wall outlet and then the printer). Turn on the unit.

If the error persists, then either the printhead needs to be replaced or the unit needs service. Unfortunately a new printhead is not returnable if you put it in and find the error persists.

For details and pictures: see .

I hope this helps.

Cindy Wells

Dec 12, 2010 | HP Photosmart Premium C309A All-In-One...

1 Answer

HP C6380 error 0xc19a0023 Ink System Failure. how to reset the printer?

Consensus seems to be to clean the contacts on the print head. I have a customer who sees a similar error on a machine that takes the HP 920 cartridges (same design, slightly higher capacity) but his says a cartridge is "missing or damaged". You will want to remove all the ink cartridges and then lift the gray bar to the side of where the cartridges go. Now the assembly that the cartridges rest in will come out, this is the print head. Be careful as it is likely covered in ink on the bottom, but you will want to gently clean the electrical contacts on the print head and machine with a Q-tip lightly moistened with distilled water. When clean, dry thoroughly and carefully reinstall without letting ink touch any contacts. Be sure to lock the gray bar back in place and reinstall the ink cartridges. Hopefully that fixes it up. This seems like a common problem with these machines and is basically just a design flaw from HP. Below is another case with a similar problem:

Jun 11, 2010 | HP Photosmart C6380 All-In-One InkJet...

1 Answer

I have just change printer cartridge, the display is now showing printer error 1203 followed by cartridge missing could you assist me with this issue please


To resolve the printer error 1203 on your Lexmark X5470 All-In-One (AIO) Inkjet Printer, you need to perform the following tasks---

Power off the AIO and remove the power supply from the back of the unit. Wait 30 seconds, then reinsert the power supply and power the AIO on. if the error message return then continue to print a test page. If the test page prints, the error is resolved. If still the power persists then you need to open the top cover of the AIO and remove both cartridges from the AIO. After that power off the AIO and remove the power supply from the back of the unit. Wait 30 seconds, then reinsert the power supply and power the AIO on and if the error message return then there is a hardware problem with the printer. If error message not return then you need to again power off the AIO and remove the power supply from the back of the unit. Reinsert the power supply and power the AIO on. Open the top cover of the AIO and insert the color cartridge. Close the top cover. If the error message returns then you need to clean the cartridge contacts.

Again try to rest it by powering off the AIO and remove the power supply from the back of the unit. Reinsert the power supply and power the AIO on. Open the top cover of the AIO and insert the black/photo cartridge. Close the top cover. Now print a tests page. If the test page prints, the error is resolved.

Cleaning the Cartridge Contacts
1 Open the top cover of the AIO and remove the cartridges.
2 Remove the cartridges. Clean the cartridge contacts and the AIO carrier contacts.

Checking the Cartridge
To see if the cartridge is defective, replace it with either a new cartridge or a known good cartridge from another printer of this type.
1. Turn the printer/All-In-One off and unplug the power cable from the outlet.
2. Open the printer/All-In-One lid so that the cartridge carrier can be accessed.
3. Remove the print cartridges. (For information on cleaning the cartridge contacts, click here.)
4. Using a dry, clean cloth wipe the carrier contacts gently from top to bottom.
5. Repeat Step 4 for the other cartridge slot (if applicable).
6. Reinsert the cartridges, slide the cartridge carrier to its original position, and close the printer/All-In-One lid.
7. Plug the printer/All-In-One back into the power outlet and turn it back on.

You should only follow the steps below to resolve a print quality problem if you have already attempted to solve the problem by printing a "Clean Print Nozzles" page.

Cleaning procedure - Remove the print cartridges. Moisten a clean, lint-free cloth with water. Gently hold the cloth against the nozzles for about three seconds, and then wipe in the downward direction while keeping the print head in downward position on the cloth. Using another clean section of the cloth, gently hold the cloth against the contacts for about three seconds, and then wipe in the upward direction of the print head.

With another clean section of the cloth, repeat steps 2 through 4 above. Allow the nozzles and contacts to dry completely. Reinsert the print cartridges. Print the document again. If the print quality does not improve, repeat the steps for cleaning the nozzles and contacts up to two more times.

If still the error message persists then you need to contact the Lexmark.

Please do rate this solution as FixYa and revert for further assistance.


Jul 18, 2009 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Canon MP F50 "wrong cartridge" error

remove all cartridges leaving printhead intact.
close cover, turn off
turn on, let power up, error message should be gone.
open cover, reinstall cartridges
if you cleaned your print head like I did you'll probly
eventually end up getting a new one anyway, due to the color variations
but I can at least print text.

Apr 08, 2009 | Canon MultiPASS F50 All-In-One InkJet...

4 Answers

HP Photosmart d5460 Printer "Ink System Failure 0xc19a0023"

you need to reset your printer. Do this: start>control panel>performance and maintenance> administrative tools> services: then scroll down until you come to print spooler, click on it and then in the left hand corner click on restart.
I do this whenever my printer gives me trouble, really works

Mar 11, 2009 | HP Photosmart 3310 Printer

1 Answer

When you turn on the printer an error occurs and #1203 comes up and says consult user guide

Its generally a cartridge error

Remove the cartridges...and properly clean the contacts of the cartridge...the printer service station where the cartridges sit...clean well for smeared inks....reinstall cartridge..

Align print head...

clean the print head from the printer software....
keep me posted

If this worked for you...please do not forget to vote!


Nov 14, 2008 | Lexmark Office Equipment & Supplies

Not finding what you are looking for?
HP Photosmart C5380 All-In-One Laser Printer Logo

2,770 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

1089 Answers


Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides