Question about Televison & Video

2 Answers

DVDs are not being played!!

When I try to run a DVD, I just get an error message saying;Wrong Disc; What could be wrong with the DVD player. It's packing suggests that it supports DVD, DVD /-, CD, CD-R/RW, and JPEG Formats.

Can somebody help me?


Posted by on

  • 2 more comments 
  • PMEHLEY Mar 28, 2008

    It's a new DVD player (ONYX SW2200) that I bought from ASDA last night. I even tried playing the VCDs but it keeps on saying Wrong Disc.

  • PMEHLEY Mar 28, 2008

    Its a new DVD Player (ONYX SW2200). I even tried playing VCDs but it keeps on saying Wrong Disc.

  • PMEHLEY Mar 29, 2008

    I have returned that unit and got a Philips one. Thankfully, it works on the first go with the same set of DVDs and CDs.

    Thanks everyone for taking time and responding to my problem. Your efforts are much appreciated.

  • Anonymous May 11, 2010

    What type of dvd player are you using. What type of DVD disc are you playing? Does it do this with a standard DVD (non-burned?)



2 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert who has answered 20 questions.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 25 Answers

If this is an older unit you need to purchase a cleaning disc. The cleaning disc gently removes dust from the laser eye in the unit. It can be purchased at youre local electronics retailer. If this is a new unit call the company and take advantage of the warranty.

Posted on Mar 27, 2008


At this juncture my best advice to you is to make sure that you are using a properly formatted factory "DVD". Best bet is to rent a dvd if you are unsure of the nature of the formatting. If this does not work you should return the item to the seller.

Posted on Mar 28, 2008


1 Suggested Answer

  • 2 Answers


Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

When trying to play a DVD, I get an error message saying wrong disc. I have tried playing serveral DVDs and still get the same message.

It sounds that the laser pickup unit to your DVD player is faulty. Contact any service technician.

Oct 02, 2013 | TruTech T2000D TV

1 Answer

My philips portable dvd player says "wrong disc" when trying to play a dvd. whats wrong?

The lens isnt reading the disc get a lense cleaner n run it twice that should solve the problem

Apr 07, 2013 | Philips DCP851 Portable DVD Player

1 Answer

Says loading disk and then says wrong disk everytime. tried several different dvds. always the same answer!

The DVD portable player and the DVD disc came from the same countries?Ur DVD portable player and DVD disc u are using might have the wrong region DVD disc format frequencies.Like PAL frequencies only play Euroupean,Asia,Middle East,Austriala and Africa products.NTSC frequencise play only USA,Canada and Mexico DVD Disc products.

Dec 13, 2010 | Coby 7" Widescreen TFT Portable DVD Player...

1 Answer

My Panasonic TV has a built in DVD player. Won't read the disc- get message

Check and replace the laser pickup unit. It is faulty [Weak]. If you wish to get some details; visit the site linked here. Pull up older posts.

Dec 28, 2017 | Panasonic PV-DF2703 Triple Play 27 in....

2 Answers

LG DVD player Disc Error message even when playing lens cleaners!

LG DVD Player Disc Tray opens & closes automatically & unnecesarrily

Apr 29, 2009 | LG LXD5230 System

1 Answer

Dvd recorder will not play or record

≥The disc is scratched. Use another disc.
≥The disc is dirty.
≥You inserted an incompatible disc

Dec 28, 2008 | LG RH188

1 Answer

DVDs not being played

Depending on the player it could be the spindle motor or try cleaning the lens.

Mar 27, 2008 | Televison & Video

Not finding what you are looking for?
Televison & Video Logo

Related Topics:

256 people viewed this question

Ask a Question

Usually answered in minutes!

Top Televison & Video Experts

The Knight
The Knight

Level 3 Expert

76140 Answers


Level 3 Expert

13434 Answers

Cindy Wells

Level 3 Expert

6032 Answers

Are you a Televison and Video Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides