Question about Averatec 3150H Notebook

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Laptop (Averatec Model #3150

Trying to hook up wireless internet connection. Comcast tech says there is a problem with the IP #l19 which preceeds the other numbers and nneds to be removed. They suggested I contact manufacturer which is where I thought this site was taking me. Can you help?

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Hi
I am try to take a stab at answering your query.

Internet Protocol (IP) Address preceeding with "169" means your PC is not receiving IP Address "generally" from your Boradband Modem or Internet Service Provider (ISP). The PC through Automatic Private Internet Protocol Addressing (APIPA) is assigning itself a temporal IP address.
This conditions means either
1. Dynamic Host Configuration Protocol (DHCP) Client service is not running properly on your PC (Unlikely)
2. There is no connection between your PC and Broadband Device or ISP wired or wirelessly (very likely)
3. DHCP Server Service is not configured or not running on Boardband device (likely) or ISP (unlikely)
4. Some firewall software when improperly configured are known to block all ports and services. This can block TCP Ports 67 and 68 used by DHCP Client/Server communication (quite likely)
Some pointers for more info;
1. Your query suggest your issues are limited to Wireless connection. Can you access Internet through wired connection? If so;
a) What Wired connection is in use? USB or Ethernet?
b) Is wired connection through same Broadband device?
c) What IP is assigned to your PC in wired connection?
d) If wired connection works, is IP assignment static or by DHCP?
e) What Boardband device is in use? In which mode is the device set to? Router/Bridge
2. If you can't connect both wired and wireless, then it is unlikely your PC hardware is at fault. Call your Broadband Provider for further help and configuration. Try entily disabling your firwall software (if installed) and test conection.
3. If you can connect through wired connection and your IP Address does not proceed with "192.168" or "172.16" then your boadband device is likely in a bridge mode. In bridge mode, the DHCP Server Service on your boardband device is disabled. Most ISPs will only assign only one IP address to a user. If an IP address has been assigned to your PC on the wired connection, then the wireless connection will not receive an IP address and therefore your PC will assign itself an IP in the range "169.254"

Regards
Mike

Posted on Mar 28, 2008

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This is not the manufacturer's site, but i will try to help.
Is it your own network?
You need to make sure that the network is not protected, or you'll need the password.
Go to Start>Control Panel on your computer
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Can you also tell what IP-address you get?
Find it by going to Start > Run
Type 'cmd' without the quotation marks and press <Ok>
you get a black command box
type 'ipconfig', again without the quotation marks and press <Enter>
Please tell me the IP-address it tells you...

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