Question about HP 8500 Premier All-In-One InkJet Printer

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Software installation will not install

Software installation drivers and HP SolutionCenter on CD will not install on win 7 64bit on HP own computer.

All latest software updates and hardware. Just will not install.

STops during middle with no error code. Just a big red x in the dialogue box, no words.

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OK you MUST install as ADMINISTRATOR, and you MUST also EVERY TIME you BOOTUP, press F8, and choose Disable Digital Signature Checking... at bottom of F8 list. Now that must be done BEFORE install, and after that every time you boot, or re-boot, if you do NOT do it, the driver will NOT load.

Posted on May 09, 2010


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I keep getting Solution Center "The feature you are trying to use is on a CD Rom or other removable disk" I get this when I first sign on without even attemting to do anything. Can you help

Put the Cd in the computer that you got with the printer When that error comes up click on browse and go to My computer>Cd Drive (Which has Hp Cd)>Setup>Solution Center Click on the file which is Solutioncenter.msi (i think you would see only one icon) Click on ok and it would install it and then restart your computer
If you don't have the CD download the software from the website of hp Make a folder name 'Hp' on the desktop When you will click on the file that you downloaded It would ask you where you want to extract So select the folder Hp that we made on the desktop and click on extract and when you get that error message, click on browse, select the location Desktop>Hp>7z...>setup>Solution center and select solutioncenter.msi If it doesn't fix the issue You may try to uninstall solution center and reinstall it And lets up know if that doesn't work because then we will have to follow some advance troubleshooting and also let us know which operating system (Windows) are you using
Thanks and regards

Oct 23, 2010 | Office Equipment & Supplies

1 Answer

Hp 5590 "solution center.msi" error, cancel,cancel,cancel??? 5590 is looking for ; "solution center.msi" ??? not on original CD, maybe HP has a download for this MSI?


You can locate the Solution Center.msi under the printer software CD
the path is CD\Setup\Solutioncenter\solutioncenter.msi

When it ask you to locate the msi file and if you are not able to locate it from CD, my suggestion would be to uninstall the software as it may be outdated and download the latest software and install it

To download the latest software for your scanner click on the this link - Download

Choose the operating system of your PC and under DRIVERS section, download the FULL FEATURE SOFTWARE

Oct 20, 2010 | HP Scanjet 5590 Flatbed Scanner

3 Answers

I have a hp 6735s with win vista installed in it. i want to use win XP but it wont install in this computer system.what should i do?

Problem : When Windows XP was made there was no concept of SATA drives now ur drive is SATA and ur installation disc does not contain drivers for ur Hard disk thats why it is unable to find ur hard disk as it doesnt recognize it u need sata raid drivers on ur windows inst cd


this specific model HP 6735 was shipped with vista OS and drivers now u are downgrading it to XP it depends on the installation disc if it is new one like SP3 included then u would have never faced this issue in ur case u should get a RAID driver from and then include them in ur copy of windows XP cd to load them at the startup of installation , so u need them in the first place to carry out installation, u have to do some job here download RAID DRIVERS from select ur board and chipset either it is 945 or 965 gm and then download nlite a software used to integrate these drivers to ur inst disk , u can also include SP3 thru this software in ur current win xp cd

just download sata drivers from intel and nlite from the link and install the software integrate these drivers and burn ur cd incl them and then install normally as u were installing them earlier now it will recognize ur drive simple for more info how to do check this out

pls dont forget to rate me fixya for this help if u like
pls let me know if i can help u more

Mar 12, 2009 | HP Compaq 6735s Notebook

1 Answer

HP Solution center doesn't start...

I'll assume that you actually have an HP printer (or scanner) attached to this unit.

Uninstall the HP drivers and software which came with your HP printer (or HP scanner) and reinstall it from the driver discs (reinstalling the HP software over the existing installation may take care of it also). If you don't have the discs that came with your HP equipment please post what model you have and I will track down a link for you to download the necessary stuff for reinstall.

Feb 26, 2009 | Acer Aspire 5315 Notebook

1 Answer

I've been having problems with the computer slow down and every time I get solutioncenter.msi and is not loaded in my computer, what shoud I do?

Regarding the missing "solutioncenter.msi", try re-installing the software that came with your printer or all-in-one. This may require removing the printer software first. This answer was posted on one of the HP forums.

In the future, it will help if you include the model number of your computer and printer.

Nov 13, 2008 | HP Computers & Internet

1 Answer


plz check the website for the driver for win 98

Oct 28, 2008 | HP Office Equipment & Supplies

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