Norstar M7310 auto attendant problem

It depends. Go into feature 983, default pwd of 1020000 for 3-digit extensions. Go into AA, Table, Table 1, and change the option for the AA to N. If you're using a CCR tree, you'll have to go into Table 1 and disable the tree under Morn CCR and all the CCRs that follow.

You cannot change the active message. Make it inactive, change it, then make it the active message.

You would need to change the ccr tree

The problem you describe is not the fault of the phone, but a function of the Voice Mail system the phone is connected to. The solution previously posted is partially correct but each destination in the greeting table (the table entry associated with the number the auto-attendant recording tells the caller to press to reach a specific destination or feature) is assigned a function such as "info" or "forward" or a branch to another list of selections. If the selection does nothing then its configuration is incorrect, and it needs to be assigned to what ever function you want it to perform such as ring a specific extension, divert off to another branch of prompts, ring the attendant, etc. My suggestion is to get the model number and software revision on the Applications Module ("NAM") and post your question with as much detail as possible to the Nortel forum on the Tech Talk board at Sundance Communications (http://sundance-communications.com/forum/). Lots of well-seasoned professionals hang out there and I've always received very good support from posting there - they are equally respectful of old-timers and noobs and I've found them to be very professional and helpful with everything from simple mailbox glitches to a set-relocation function gone crazy. I'd give it a try.

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/dave_fb2c45146b845cea

Night service will only control if AA to answer (main greeting) or human, you!.
If people enter extension and it goes straight to vmail then the user invoked that option (Feature 987) which is what you should do when you leave your office.

Enter Feature **2663444
Search through General Options until you find Ringing options.
Type in the extension number of your personal office.
scroll to line 4 choose turn ringer to off, and rls! Let me know if you need clarification on how to find Ringers in General Options.

The norstar extension may be setup up for Call Fwd to voicemail, or call fwd/busy. Also, Custom Call Routing may be setup to send the caller directly to the mailbox.

Depending what number your extensions start with, you need to go to the programming for the auto attendant and "undefine" the number in the menu. More than likely, it is built as a "thru-dial" and allows callers to punch in the extension. If you remove this, callers will have no other choice but to use the options in the menu. I can walk you through these changes if you want.

Norstar Voicemail for 6.0 or less
Programming must be done from any M7310, T7316, or M7324 model phone set.

***************************************************************************************************
To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG:", enter your login password
a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"
3. Press the softkey under "OK"
***************************************************************************************************
To Record the Company DAY & NIGHTGreetings:
1. Press AA
2. Press GRTG
3. Press GRTG
4. <Display> Greeting:
5. Enter 1 for DAY Greeting --- Enter 2 for NIGHT greeting
6. Press OK
7. Press REC to record.

@relax536

to find out your phone's extension dial
Feature *0 Intercom