Thank you for your help. I have noticed that the rollers turn ok but the action that lifts the paper up to the rollers is not doing what it should. I am assuming that the paper lifter may in turn activate the front roller to feed the paper in. What therefore makes the paper lifter work? Printer is pretty much new. Mike
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Turn the printer around and lift the flap behind the paper tray. If you
have a flashlight, get it. You want to watch the action of the paper
pickup roller. By observing to see if it is rotating, slipping on the
paper or whatever, you should be able to determine why the paper isn't
feeding. A lot of times, it is as simple as the paper backstop has slid
back and the roller can't grab the paper that is 2 inches out of reach. Since you've replaced
the tray and paper, I would think you might have noticed that. Is the
paper moving out of the tray at all?
Not a drum replacement, use a damp rag and wipe the rubber roller above where the paper is lifted, and also gently hold that damp rag on each of the exit rollers on top where the paper comes out as you open and close the front door to make the printer run for a few seconds. should help those paper jams.
On most printers there's a "thing" near the rollers that grabs the paper. It's usually a flat piece of plastic with some kind of stuff on it that grips the paper. It's actually on the out bound side of the printer. You can re-glue the pad by super glue if the part isn't available.