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the printer is telling you that the tray is reporting the wrong size paper. print the network menu from tray 2 if it prints out smaller than the page it will be reporting smaller than letter. if the bottom line of the outline is missing its reporting legal size paper. if you are running lettersize paper in the tray check on the left side of the tray half way down the drawer you will see a plastic snap in plate with 3 fingers the bottom 2 should be sticking out for letter size paper. you only have to be one of the small adjust teeth off to make the third finger stick out and report the wrong size paper this is a very common issue. look at the metal fingers that stick out of the frame of the options tray to make sure they are uniform and straight. if the fingers are set right and not damaged then the logic board in the tray assembly will have to be replaced
Chances are, you didn't installed the ribbon correctly...
A. Open the printer cover B. Use a pin to guide the ribbon between the print head and the ribbon guide, then turn the ribbon tightening knob to help feed the ribbon into place, it shouldn't be twisted or creased. C. Slide the print head from side to side to make sure it moves smoothly
Just select your operating system and then download the North America/Western Europe full software solution under software. This should allow you to align your cartiges. Just follow the instructions when aligning. Hope this helps you out!