Question about SanDisk Sansa e250 MP3 Player

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When I start my sansa mp3 player, it remains in the "refresh data" and cannot work...It cannot load complety...I have many good songs save. It will be heart breaking.

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  • SanDisk Master
  • 102,366 Answers

Do you have a microSD card installed?

Posted on May 10, 2010

  • kakima May 10, 2010

    Sorry, I didn't mean that a solution, but as a question.

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1 Answer

Stucked at Refresh database


When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.

If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.

Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.

If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.

Feb 27, 2010 | SanDisk Sansa E280 MP3 Player

1 Answer

"Refresh Database" never ends!


If you try to load too many songs onto the player initially, it may take up to an hour to get past Refresh database. Unfortunately, if you shut the player off while it is refreshing, it will more than likely ruin your player. Run the Sansa Recovery Tool or Update the Firmware on your Player as a workaround. Make sure the hold/lock switch isn't activated, just as a safeguard.

-Tha Mp3 Doctor

Mar 17, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Mp3 player problem


The bad track error just means you need to reformat the player, the database got corrupted somehow, no worrys, just reformat and reload, you should be good to go.

Click here for instructions

Sep 02, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e200 shows refresh database fail


try putting it in MSC mode and formating it and then putting back on MTP mode. Hope that works

Aug 24, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Sansa clip freezing on refreshing data!


An easy solution is just let it sit over night and it should go back to normal, but you may need to charge it though.

Jul 15, 2008 | SanDisk Sansa Clip MP3 Player

2 Answers

SanDisk Sansa e270 MP3 Player has only 79 songs and 3 GB used


You may have some corrupt data on the device.

It sometimes creates the wrong file allocation and gives you an incorrect representation of the free space.

Try formatting the device in My Computer to erase all of the information and start over.

My Computer>Device Name(e270)>Right Click and select FORMAT.




Best of Luck.

Please RATE my solution BELOW.

Nov 25, 2007 | SanDisk Sansa e270 MP3 Player

1 Answer

1.5 mb used with no songs or videos in player


Some data is reserved for Sansa's own files and/or you might have recordings/leftovers in other folders. Best would be to connect as a USB drive and delete all visible content from folders (but not the actual folders). Number of songs supported depends on the format and quality of the file.

Oct 18, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Screen remains on Refresh Database everytime I turn it on.


I've run into this also. a few options.. 1) Use the Sansa Updater software to upgrade firmware. (available on Sandisk website) 2) Sometimes adding a couple new songs back wakes it up.

Jul 28, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

SanDisk Sansa e250 MP3 Player


First switch your USB control to MSC. Then turn off your mp3 player and activate the hold icon. Then turn it on while holding the record button with hold icon still being activated. then it will go to recovery mode. Now plug your sandisk into the computer and wait until it says RECOVERY COMPLETE...PLEASE DISCONNECT or when it just says for you to disconnect. This worked on my sandisk, and it hopefully work for you.

Jan 13, 2007 | SanDisk Sansa e250 MP3 Player

3 Answers

SanDisk Sansa e250 MP3 Player


ok, mine had the same problem, first go to settings, then USB mode and switch it to MSC, plug it into your computer and it should show up, then format it, this will erase everything but then u can put it back on, after you format it you can switch it back to MTP mode, its alot better, hope i helped

Jan 13, 2007 | SanDisk Sansa e250 MP3 Player

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