Creative Labs ZEN V Plus MP3 Player Logo
Posted on Mar 27, 2008

Creative Zen V mp3 player's screen

My screen went black a couple of days ago and I have no idea how to fix it, i tried resetting it but that didn't work, it went slowly, starting w/ just some lines of the side, but eventually went black.

  • 1 more comment 
  • Anonymous Jun 05, 2008

    i tried reseting it deleting everything on it but the screen still just want work, it plays fine though the screen is the only problem. its been out for about a year

  • Anonymous Jun 06, 2008

    yesterday my player had some dash in its screen and the colour decrease light.today,when i start my player,the signal light still work but the screen is black so i cant see any thing my player.please help me to sovle the problem

  • Anonymous Jun 08, 2008

    A couple days ago my screen was getting darker and darker. Finally, yesterday it went completly blank. I tried the reset button and tried to put it back on the computer but the computer doesn't even recognize it. I know it is on because when it is in pitch black you can see a line of light from the screen.

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Anonymous

Yesterday my player had some dash in its screen and the colour decrease light.today,when i start my player,the signal light still work but the screen is black so i cant see any thing my player.please help me to sovle the problem

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  • Posted on Mar 29, 2008
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Try putting it in recovery mode what you have 2 do is is hold down the play button while you turn on your mp3, as soon as you see thee logo release the play button and then choose the "reload os/ firmware" then follow instructions

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Black Screen

you can reset it with reset button. press it and hold 3 sec.
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Creative knowledge base gives this answer for blank screen on a Zen MX:
White screens or blank screens could be easily resolved with a firmware reload. The following steps will take you through the troubleshooting steps.
  1. Reset your player and verify if the screen is able to display its contents
  2. Make sure that the player has fully charged battery
  3. Finally, perform the recovery tool if the screen still does not display any contents properly through the following site:

    http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?
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Won't turn on

I had a similar problem with my Creative Zen V+ (8Mb) when the battery went. What worked for me might work for you:

- Plug it in and leave it on charge for a couple of days.
- Reset
- Power on.

The key thing seemed to be to get power in before trying to get it up and running.


I have used this tactic the other way around when it froze - leave it to power down for a couple of days, then recharge, then reset and power up.

So far, the Zen V+ has proved extremely resilient!
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Are you positive that your battery has enough juice in it? This happened to me as well, almost went bonkers only to find out that the battery is almost dry. Try popping the charger for half a day, or leave it in your USB for about a day and see if it helps. If it doesn't help, then you might want to try the Recovery Tool

http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?
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Mine did that too and after a few days it went black I tried the firmware upgrade and resetting-neither have worked. If you find how to fix it I want to know.
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the only way out of this spot is to fabricate a fake receipt from an online retailer. It has been done successfully in the past to get Zen's fixed for free.
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Screen Doesn’t come on anymore
http://www.anythingbutipod.com/forum/showthread.php?t=18859
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If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Q. How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related
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Neeon Dead!

Have you tried resetting it? Right beneath the lock swithc is a small hole. Inside it is the reset button. Try using a needle or hair-pin to reset it and see what happens, when mine had a freezing problem a few months ago that fixed it straight away..
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