Question about Mitsubishi WD-52631 52" Projection HDTV

3 Answers

Outer screen scratch

I recently changed residences and in the moving process someone scratched the outer protective screen on my Mitsubishi WD-52631 52" DLP TV. Does anyone know how or where I might get a replacement. The local TV Repair shop (authorized Mitsubishi repair) said that Mitsubishi had discontinued the replacement part. That seems wacko to me since the TV is less than a year old. THe part number they gave me for the screen is 491P199030. Any ideas on how I can get a replacement part, or failing that, if there is any way to "polish out" a scratch?

Posted by on

  • 1 more comment 
  • EmeryB Mar 27, 2008

    zzedly,

    You certainly seem to have found the part number at Sears. What's worrisome to me is that the Sears part number is Part# KITSCRNLEN65, which sounds like a 65" screen description. I am starting to wonder if the repair shop looked up the wrong part number.

    Clearly, the Mitsubishi site doesn't list a replacement.

    By the way, if I hit the accept button, do I have to pay again if I keep checking for answers or do the answers just stop?

  • EmeryB Mar 28, 2008

    Thanks,

    After i tried to get to the service technician folks to ask them to verify only to find that they were gone for the weekend, I went to servicedocs.com and downloaded the parts/repair manual. In short, the experts at the TV shop blew it. The part number they gave me was indeed for a 65" screen not a 52" screen. The right part number according to the manual is 491P199050 NOT 491P199030. Unfortunately, when I use the correct part number at Sears, it reports DISCONTINUED. Given the fact that this TV is only 10 months old, I sent a searing demand for a solution to Mitsubishi. It is tragically irresponsible to discontinue repair parts for high-ticket items less than a year out.

  • EmeryB Mar 28, 2008

    Resolved.

    After much back and forth with Mitsubishi and the repair shop, I got a message from the Mitsubishi Service department.

    It says, "The part number for that screen is kit-screen/lens 52. It comes as a set with the rear screen attached

    MDEA Service (MF)"

    I thought I would share this response as it may be helpful to you in the future when giving advice. Apparently, Mitsubishi no longer sells just the lenticular screen but does sell a unit that is the screen and freznel lens already assembled. You may also wish to share this with your colleagues. :-) Have a nice weekend. With this information, the service technician was able to order the correct part and I will have the set fixed by next Thursday.

×

3 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

  • Expert
  • 290 Answers

This place says they carry it (not stocked) for $478.

Also, SearsPartsDirect.com seems to say they have them in stock for $250.

Posted on Mar 27, 2008

  • Tygh Duval
    Tygh Duval Mar 28, 2008

    You may be right. I don't know that I'd feel comfortable ordering it from Sears Parts without confirming that it's made for your 52". Your best bet may be to confirm the part number with the repair shop, then search the Sears Parts Direct website for that part number. Having the p/n of the screen will be the key to finding anywhere (online or not). I wish I could help more!

    As for the premium answer, if you accept it, it will show as "solved", but I believe people (you and experts) can still write comments. If you don't accept any solution (or make any comments, I'm not sure which) for 7 days, the system automatically assumes it's solved.

    Good luck!

  • Tygh Duval
    Tygh Duval Mar 28, 2008

    To put it lightly, that sucks. I wholeheartedly agree that a manufacturer should support their product for decent amount of time (3 years?) before discontinuing parts. Unless the screen has been discontinued because a newer/better/upgraded screen (with a different p/n) has taken it's place, your options may be limited to scouring the world for a broken TV of the same model that you can salvage the screen from.

    P.S. I doubt the scratch would covered under the TV's 1 year warranty, but what if you did have a warranty claim with the screen? Mitsubishi would have to do something, if they can't replace the screen, wouldn't they? Replace the whole darn thing?

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 3,422 Answers

Hi,

You can try for the parts from HERE or from HERE

Goodluck,
Please don't forget to rate the solution.

Posted on Mar 27, 2008

  • Priya darshan Mar 27, 2008

    Hi,

    The best solution would be to get it repaired by calling the mitsubishi people to your home.You can also clear your other doubts by calling them on the below no.


    Main support number: 800-332-2119

    Support FAX : (714) 229-3854
    Email support: CustomerCare@meus.mea.com

  • Priya darshan Mar 28, 2008

    Hi again,

    Good to hear that your problem will be solved by next thursday.

    Thank you for using fixya.

    Have a great weekend!!

×

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Mitsubishi Master
  • 13,433 Answers

Mitsubishi is currently offering the following parts


Model Number Model Description Part Number Part Description Price Available WD-52631 52" DLP TV I/B WD52631 OWNERS GUIDE $15.00 YES WD-52631 52" DLP TV I/QR WD52631 QUICK/REF WD52631/57731/65731 'G' $3.50 YES WD-52631 52" DLP TV 915P049010 LAMP (150W) (V33/V33Y/V33+) 'G' $249.00 YES WD-52631 52" DLP TV 290P137010 REMOTE 'G' $33.10 YES

Posted on Mar 27, 2008

  • 4 more comments 
  • Ekse Mar 27, 2008

    That got a little hard to read..

    look for 52631



    http://www.mitsuparts.com/searchpage.cfm...





    I supose its possible, il look into it right now.

  • Ekse Mar 27, 2008

    that link got messed up also



    so try this http://www.mitsuparts.com/ instead.

  • Ekse Mar 27, 2008

    It would be nearly impossible to properly polish out the scratch and not
    have any visible damage. When polishing, you will also be removing any
    anti-reflective coatings.

    There are polishing compounds that will work with Plexiglas, but on most
    plastics, they may cause hazing or cloudiness. For an optical surface as
    like on a TV screen, this is not practical to polish out. In any case, you
    will end up having to replace the screen to fix it properly.

  • Ekse Mar 27, 2008

    So I see only two solutions



    1. replace

    2. live with it


  • Ekse Mar 27, 2008

    Heres what I found from coolguys links



    http://www.partstore.com/Model/Mitsubish...



    and noting from the other site.


  • Ekse Mar 27, 2008

    I just have to add,



    500 USD for a scratch is too much!!

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

The screen shield of my mitsubishi HD 1080 diamond projection tv is scratched and shows rainbow color dots in some places. What can I do? Can I fix it? Replace it?


The outer screen on most models is clear and called a protective screen and prevents glare---if it has that it has 2 more screens behind it.

Getting at the outer on is not so easy---the entire frame for the screens has to be removed, the inner screens removed to get at the outer screen to remove it (if 3 screens you can do without the outer one except if it got scratched before--next will be the next screen behind it.

Check with mitsubishi to see if the screen that is damaged is available or not.

Oct 29, 2012 | Mitsubishi Televison & Video

1 Answer

Mitsubishi WD-52631 top 3 inches wavy.


Best,Genuine and Simple Online business which Really Makes you a Millionaire ! visit :- http://bit.ly/xM9lTH

Feb 20, 2012 | Mitsubishi Diamond WD-65831 65" Projection...

2 Answers

Where can I get a replacement plactic screen cover


This set has 3 screens---the outer one is really only for glare--clear plexigalss--no longer available from Sony.

Sony 4-070-602-01
SCREEN, FRESNEL Sony 4-064-343-11
SCREEN, LENTICULAR Sony 4-058-894-11
SCREEN, PROTECTION (CONTRAST)Outer one is (Contrast) the other two inner ones are showing as available and about 180 each.

You would have to either have someone dismantle or do it yourself---most of these sets you have to remove all three screens from the rear of the set---then remove the outer contrast one if it is scratched or cracked--

If you get it out and measure it: It is possible you may be able to find a company who can cut you a plexi-glass piece to replace it with--lots of work to do this and you have to use extreme care when you remove the two inner screens--easy to damage them---Usually the inner two are taped along all the edges to keep dust etc from getting between them and the front one is a short distance forward of them.

The front protective screen is really only there for glare and to protect the inner screens from damage---I have seen people who had a cracked outer one just dismantle and remove that one---put the others back and use the set that way---have to be careful as the inner screens are easy to scratch or damage with the outer one removed.

Also---I have seen several where someone removed the outer one and got a piece of plexi glass big enough to put on the outside of the front of the set---secured all around the edges with velcro--does not look as good as the original but prevents glare and protects the inner screens.

If this told you something you did not know or helped you rate this solution as I do this here for free.

SD TECH

Jan 03, 2010 | Sony KP-53V80 53" Rear Projection...

1 Answer

Scratch


hello, if there is a scratch on your reflective outer glass panel screen, it can be replaced if you are handy with tools or diy i happen to have the screen removal manual for this tv model th42pz700u you dont have to dissasemble the tv just the outer front housing remove the back panel and theres some screws that hold the front casing on those come of and the front refelctive glass can be removed without any trouble or dissasembly of the internals just the front casing
you may need to find a selling as is plasma tv with a broken internal screen usually they are this way that outer screen dosent break easily so unless you want to pay 489 for this reflective glass part i would try and find a 'for parts or repair 42 inch pany' they will fit if they are the same size make sure the outer screen is not broken or scratched. hope this help

Nov 29, 2008 | Panasonic TH-42PZ700U 42 in. Plasma...

1 Answer

My screen on my lg kg800 is scratched how can i replace it with a new one


is the actual screen inside scratched or is the outer phone housing screen cover scratched? There is a difference. The actual LCD screen is inside the phone housing and is protected by the phones housing. If the actual LCD screen somehow was scratched it can be replaced very easily and usually inexpensively. Try Ebay for the LCD. If the phones outer clear housing is scratched you can also replace the housing either by purchasing the same phone used and using its housing or some "dummy" phones can be used for there housings also. If the scratch is not really bad I have used rubbing compound to remove fine scratches, good luck!

Sep 03, 2008 | Cell Phones

1 Answer

I HAVE A POLAROID a700 DIGITAL CAMERA WHICH HAS ITS LCD SCREEN 9 (OUTER, STICK ON)BADLY SCRATCHED. WHERE CAN I GET A REPLACEMENT, PLEASE?


No replacement available.
protective cover is the most likely option

http://www.google.co.uk/search?q=LCD+screen+protection+patches&sourceid=navclient-ff&ie=UTF-8&rlz=1B3GGGL_enGB260GB260

Aug 20, 2008 | Cameras

2 Answers

Big scratch on outer layer of glass


I tried the advertised Eyeglass fixer "Liquid Lense" treatment with good success

Apr 20, 2008 | Mitsubishi WT-46809 46" Rear Projection...

1 Answer

Polaroid FLM-2601 flat screen


It has a protective outer screen and depending on the depth of the scratch you might be able to restore it. You'll need to look on-line at a few aircraft site for a kit that is meant to polish scratches from the plexi in an aircraft windshield. There is a company in Oregon http://www.chiefaircraft.com/airsec/Aircraft/Windshields/ScratchRemoval.html
that sells the kit for 34.95....
It is time consuming but I have restored many this way!
Bill

Mar 27, 2008 | Polaroid FLM-2601 Television

1 Answer

Nintendo ds lite touch screen protective outer layer(plastic)


you must send it in to Nintendo, for a new touch screen or take it to your nearest GameStop video store.

Dec 18, 2007 | Nintendo DS Lite Console

3 Answers

Scratched tv screen


I replaced the screen on my 62 inch projection TV for about $50 and the the picture quality is good! Have a sheet of plexiglass cut to the EXACT size needed. BEFORE installation it MUST be frosted on both sides by either a fine particle sandblaster or by sanding it VERTICALLY on BOTH sides with a power sander and a fine grade paper.
If this is only an OUTER protective screen and the image is projected on the inner screen then DO NOT frost the replacement screen, just install it.

Mar 18, 2006 | RCA P61927 61" Rear Projection Television

Not finding what you are looking for?
Mitsubishi WD-52631 52" Projection HDTV Logo

902 people viewed this question

Ask a Question

Usually answered in minutes!

Top Mitsubishi Televison & Video Experts

matt martin
matt martin

Level 3 Expert

1207 Answers

The Knight
The Knight

Level 3 Expert

71172 Answers

Jaime Hernandez

Level 3 Expert

2278 Answers

Are you a Mitsubishi Televison and Video Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...