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I have norton security but i had to disable it for another software program how do i get it back,i have 200 and some days left

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You will need to find the CD or the email with the download link, as you will need your serial number.

Posted on Mar 27, 2008

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Skillground error 357


i've tried (for several days now) to download the software, but everytime i click "download & play" nothing happens
(it looks like the 'page' just keeps refreshing it self for several minutes, ending in a "error code 357" message!

I contacted skillground numerous times , and thou they are helpful in their replies.. they keep saying that its my router and/or firewall that prevents the software from downloading.. BUT

even when i disable the router (running the internet cable direct from the "wall plug" into my pc) , and disableing my firewall (Norton) (i have even tried uninstalling the Norton).... its still the same problem

I've allowed cookies... set the internet security to minimum ..disabled the router and Norton firewall, ..removed the skillground 'program' and even tried to create another account ...but its still the same problem ... so i've ran out of idea's

but have you tried checking (in addition to your router, and norton firewalls) the built-in vista firewall?

May 04, 2009 | PC Desktops

7 Answers

My emachine T3624 i bought used, and i cant get norton off of it,


Hi and welcome to FixYa,

Norton has a habit of being so good that it interferes with some normal activities. Should you wish to uninstall a Norton product and if at all possible, download and run the Norton Removal Tool. Soon as the Norton Product is un-installed, remove the remaining Symantec folders in Common Shared folders. Thereafter, pls follow below procedures:
  1. On the Windows taskbar, click Start > Programs > Accessories > Windows Explorer.
  2. Delete the program installation folders for all Symantec program that were installed.
  3. If you accepted the defaults, the installation folders will be in C:Program Files and will have the name of the program that you installed.
Below listed are the default program folder names and locations listed by program:
  • C:Program FilesNorton Internet Security
  • C:Program FilesNorton SystemWorks
It would help to configure Windows to show all files.
  • Click on "Windows Key" and select Control Panel
  • Double click on Folder options.
  • Click on View Tab
  • Un-check "Hide file extensions for known file types."
  • Under the "Hidden files" folder, click "Show hidden files and folders."
  • Click on Apply
  • Click on OK.
Having performed the above, search for and delete all Symantec folders.
  1. Click on "Windows Key" and select Computer.
  2. Double click on C Drive
  3. Go to the following locations and delete the following folders.
  • c:Program FilesNorton Internet Security
  • c:Program FilesCommon FilesSymantec Shared
  • C:ProgramDataSymantec
and delete all the 3 folders.

Finish by cleaning up the Registry:

CAUTION: you must back up the registry before you make any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the keys that are specified.
  • Click Start and then Run.
  • Type REGEDIT into the Run dialog box when it comes up and then click OK.
  • The Registry Editor will open.
  • Navigate to and select the following key:
HKEY_LOCAL_MACHINESOFTWARESymantec

  • Press the Delete key on your keyboard and click Yes to confirm.
  • Navigate to and select the following key:

HKEY_CURRENT_USERSoftwareSymantec

  • Press the Delete key on your keyboard and click Yes to confirm.
  • Click on File in the top toolbar and then click Exit.
  • If the error message is still there, go to Start and search for SymAddln and if found one entry in C:/Users/user name/Favorites/Internet Shortcut and delete it and reboot your computer.
Pls post back results. Good luck and thank you for using FixYa.

Jan 27, 2009 | E-Machines eMachines Desktop PC

25 Answers

DVD won't complete the burn process


'Download and run the Norton Removal Tool'
Web URL:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039?Open&src=con_ols_nam

After uninstalling Norton Product, you will have to remove the left over 
Symantec folders (Common Shared folders). Follow the steps as mentioned:

-- On the Windows taskbar, click Start > Programs > Accessories > Windows 
Explorer.
-- Delete the program installation folders for all Symantec program that 
were installed.

If you accepted the defaults, the installation folders will be in C:\Program 
Files and will have the name of the program that you installed. Here are the 
default program folder names and locations listed by program:

C:\Program Files\Norton Internet Security
C:\Program Files\Norton SystemWorks 

Next, configure Windows to show all files.

1. Click on "Windows Key" and select Control Panel
2. Double click on Folder options.
3. Click on View Tab
4. Uncheck "Hide file extensions for known file types."
5. Under the "Hidden files" folder, click "Show hidden files and folders."
6. Click on Apply
7. Click on OK.

Now, search for and delete all Symantec folders.

1. Click on "Windows Key" and select Computer.
2. Double click on C Drive
3. Go to the following locations and delete the following folders.

c:\Program Files\Norton Internet Security
c:\Program Files\Common Files\Symantec Shared
C:\ProgramData\Symantec

- Now delete all the 3 folders.

Finish by cleaning up the Registry:

CAUTION: you must back up the registry before you make 
any changes to it. Incorrect changes to the registry can result in permanent 
data loss or corrupted files. Modify only the keys that are specified.

1. Click Start and then Run.
2. Type REGEDIT into the Run dialog box when it comes up and then click OK. 
The Registry Editor will open.
3. Navigate to and select the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Symantec

4. Press the Delete key on your keyboard and click Yes to confirm.
5. Navigate to and select the following key:

HKEY_CURRENT_USER\Software\Symantec

6. Press the Delete key on your keyboard and click Yes to confirm.
7. Click on File in the top toolbar and then click Exit.

If the error message is still there, go to Start and search for 
SymAddln and if found one entry in C:/Users/user name/Favorites/Internet 
Shortcut and delete it and reboot your computer.


Dec 30, 2008 | PC Desktops

2 Answers

I am attempting to install Norton Internet Security 2009. My McAfee Internet Security 2008 runs out in two days. Norton has indicated that I will have to remove an amount of existing programmes (about 20!)...


Norton will not replace the programs.

As long as you have the program disc, just re-install them after installing Norton.

Back up all data (saved documents) first.

Nov 27, 2008 | PC Desktops

1 Answer

Hello, Settings on my computer! I have been unsuccessful in downloading several programs. 1. Java 2. Norton I have downloaded AVG Security Free. But on #1&2.download does not start. Do I need...


First you need to tell us which web browser used. And then check whether if Java is already in the Add/Remove list.

Since you have AVG Internet Security 8.0 , there is no need to install Norton now.

Also check whether you have Flash plugin and active X installed on your PC.

Let me know if you need further assistance.

Oct 06, 2008 | HP PC Desktops

16 Answers

Need to remove norton security


  1. Please download and save SymNRT.exe to your desktop.
  2. Close all programs and double click on the tool.
  3. Follow the on-screen instructions.
  4. Restart the computer if asked.
  5. Then delete the SymNRT.exe tool from your desktop.
  6. Open the Program Files folder on your local disk ( normally C: )
  7. Find and delete the following folders (if present):
    • Norton AntiVirus
    • Norton Internet Security
    • Norton SystemWorks
    • Norton Personal Firewall
excl.gif The removal program can get rid of the following Norton Programs:
  • Norton AntiVirus 2004/2005/2006
  • Norton AntiVirus Professional 2004
  • Norton AntiVirus 3, 5 and 10 User Pack 2004/2005/2006
  • Norton GoBack 3.1/3.5/3.6/4.0/4.1
  • Norton SystemWorks 2004 Professional Edition
  • Norton SystemWorks 2005/2006 Premier
  • Norton SystemWorks 2004/2005/2006
  • Norton SystemWorks 2006 Basic Edition
  • Norton Password Manager 2004
  • Norton Internet Security 2004/2005/2006
  • Norton Internet Security 5 and 10 User Pack 2004/2005/2006
  • Norton Internet Security 2005 AntiSpyware Edition 8.2
  • Norton Personal Firewall 2004/2005/2006
  • Norton AntiSpam 2004/2005
  • Norton Ghost 2003/9.0/10.0
-----------------------------
u can find symnrt in ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SymNRT.exe

Jul 07, 2008 | PC Desktops

2 Answers

Vista security


No if you ask me, Norton 08 should be perfect,....
Vista bby itself is not all that secure.. its good to have additional antivirus program and Norton 08 is in no way less effective than other programs out there.

have no doubts at all, proceed onto instal Norton.. thats the rights thing you do

Jun 16, 2008 | Dell Dimension 5100 (D51L1) PC Desktop

1 Answer

I need to remove norton from this emachine to install trend micro internet security pro how ever it tells me that the specific path not found nplease advise how to remove. thank you ...


First of all I am assuming that you didn't correctly uninstall Norton in the control panel through add and remove programs right? Delete all traces of the program that you can. Do a computer search on your hard drive for "norton". You will see what is left. You will also have some registry keys that need to be removed. I suggest downloading a free program that is great called Ccleaner. Do a regular scan...then do a registry scan. Always backup your registry. Restart your computer and do it again.

Now your norton should be cleared out and you can install your other software suite. You need to make sure that dll's that norton shares are not deleted. Norton is a pain in the **** to get rid of.

Ccleaner also has an uninstall utility that may work just a little better than the windows version.

Make sure you restart. After every software change just in case.

May 31, 2008 | E-Machines PC Desktops

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