Question about Logitech Harmony One Advanced Universal Remote with Color Touch Screen

2 Answers

I get the message got to website to updagte settings ??

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  • p_diest May 08, 2010

    still get the same message

  • p_diest May 08, 2010

    I have bought today the harmony one.

    I have instaaled my equipmet. Now I get the message on the remote screen : "go to website to update settings"

    I have updated everything twice, it still gives the message and no button on the remote works.

  • p_diest May 08, 2010

    I have bought today the harmony one. I have installed my equipmet. Now I get the message on the remote screen : "go to website to update settings" I have updated everything twice, it still gives the message and no button on the remote works.

  • p_diest May 08, 2010

    Hi,



    I did all the things you said, its a new remote, with all the software and cables. I have never worked with it.

    I try the dutch logitech support (I thought that was here), maybe they know what is wrong.



    Now I have paid 140 euro for the remote and 10 euro for support and still have nothing.

    When it keeps on not working, I bring it back to the store and use my old remote.

    It looked nice when I bought it but now i am getting second thougts.

    Maybe it is not your fault, but I am not amused.



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Hi

You need to install the Harmony software in your computer, so that you can connect the remote to the computer. This is explained at pages 14-16 of the user manual.

Here the user manual.

Here the software:Downloads .

You will need an USB cable to update the remote.This is a standard USB Type A to Mini B cable that can be purchased online or at any local electronic, phone, camera or computer shop.
See for example USB Type A - mini-B Cable.

Regards.



Posted on May 08, 2010

  • Ginko
    Ginko May 08, 2010

    Hi.

    If you keep getting the message, that means that you need a firmware upgrade.

    Firmware available on the Internet may work, but since a failed upgrade can damage the remote, better contacting Logitech, so that the upgrade can be followed step by step by their tech support.

    Here US contact:Contact

  • Ginko
    Ginko May 08, 2010

    Hi.

    If the remote is still giving troubles, and the Dutch Logitech support cannot help in solving the problem, then Logitech is obliged to replace the remote under factory warranty.

    Call them back and make them and remind the person assisting you this detail. I am sure you will obtain satisfaction, in one way or the other.

    Regards.


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  • Master
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I can help you with your Logitech Harmony One Remote.

The Logitech Harmony One remote control is programmed through the Harmony Setup Software you can download from here. This is where you update the settings for programming the remote to control your devices.

To update software inside the the remote itself follow these steps:

  1. Launch the Harmony remote setup software and log into your account.
  2. Click on the Downloads button at the top-right corner of your screen.
  3. Click on the Firmware button. Follow the onscreen instructions to upgrade the firmware on your Harmony remote.
  4. Once the firmware upgrade is complete, click on the Update Remote button.
Your Logitech Harmony has now had its firmware updated.

I hope that helps.
____________________________________
Harmony One Manual Download
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Posted on May 08, 2010

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