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slide tux collar down and find 4 staples in neck, with small flat screwdriver work stales from neck, they are quite long and it takes some time. then with thumb under mouth at chin, gently wiggle and pull owtwards until mouth slides from head, mouth must be removed before head will lift from neck. once head removed, you will see drive motor near top that drives mouth. there should be a smoll nylon string connected to small plastic wheel on end of this motor, most times the adheasive that hold this string in place has let loose and string is still in tact. before reconnecting press activation button and be sure motor is spinning, if so simply reconnect string to plastic end, and reassemble head I used 2 part epoxy (JB Quick) Note if motor is not turning when activated then this too needs repaired
Amazing allysen takes two sets of batteries. When you open up her back you will see where you replace 4 AA batteries. If you open up the littel doors UNDER the AA's there is a space for 3 AAA's. That might be a solution.
I am a doll expert and a collector. Take a pin or a sewing needle and run it over the top of the eye socket where it starts to move back into the head.This will clear any lime scale that is likely causing the problem.
I have had the same trouble. I had to take his head apart and there is a string that is attached to the motor that works his mouth. The string has come unattached and needs fixed. The head is put on with a type of staple around the neck.Take them out and you will see what I mean.
hi i have a baby heather and she works fine ,
hope this is some help ,
look at the back of heather
you will see two battery compartments the large1.5v box and above that a button stating grow up
press this once ist stage baby
press again goes to 1 year old
press again goes to final stage two year old
directly below the large battery compartment
two rubber buttons
one grey one red
red means enter the programme mode
the time she first says is the time set to work on
push the grey button to change hour keep doing this till you get the desired hour to match our time
press red enter button
does this quite quickly or she will say exiting program mode
heather then instructs you
on to morning wake up time
press the grey button to enter wake up time keep doing this untill you get desired wake up time
press red enter button
heather now knows her wake up time
press red button again for night time sleeping mode ,and follow the same steps as above till you want her sleeping time press red enter her sleep time is stored
if you press the red button again she tells you her developement status , baby 1year old or two years old , confused yet i hope this is clearer than it types
ok other functions
below her aa battery box the small thin batterys there is a switch
to the left it says off eyes closed
when switched to this the doll will switch off with her eyes closed
when switch is in the middle she s on and ready to play
when switched to off eyes open heather is switched off but her eyes remain open
still havent understood the clear round button but give me time
under her left arm if she is facing her away from you is her ticklish spot she likes that sometimes if she doesnt she will soon let you know ,
below her tummy is another sensor this is her hug sensor so if she asks for a hug gently push her tummy and she will know , heather can hear you and she will look around to hear your voice her eyes move left and right and her head turns as she working out where you are
also peek aboo if you d like to play, gently place your hand over her eyes she will respond ,
also horsey if she wants to play gently bounce her up and down and be careful these dolls can suffer from loose or detached legs ,
other tips if she doesnt have an original outfit pick one that wont restrict head movements , as for feeding , or hair brushing im working out if she does need original items or another doll item will do