Hello,
Since this is the first time you are connecting your ipod to your wireless, you will need to do some settings.
Please follow the link below to configure your ipod to your wireless router, the link explain in details on how to configure and connect your wireless router to your ipod with ease.
http://appleipodtouch.blogspot.com/2009/01/howto-connect-wifi-settings-ipodtouch.html
The above link will guide you.
Take care.
I think what the apple tech is telling is to check if there;s any MAC address filtering enable on your wireless modem/router that can proven your IPOD touch to work wiirelessly with your network. But the best way to fix the problem is to access your modem/router setup and check all the wireless settings on it including the wireless security to make sure you;re using the correct security key for your ITouch and also to check if MAC address filtering is really enable.
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I neeed someone to wlak me through the Max filter setting on my westell modem. Do i not get any phone support?
I want my money back now. This is a ********* service. The home page does not mention additional money to talk to someone.
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