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The clicking sound is coming from the starter. It could be a faulty solenoid, or you could be right about the battery. If the battery is too weak, the starter will not engage. A quick test is to turn on the dome light. If the dome light dims slightly when cranking and you hear the clicks it is probably the starter. If the light goes out or dims greatly, it is probably the battery. If the battery is weak, it is a good idea to have the charging system tested as well. If the battery is older than three years, it is probably just the battery.
Your brew gear drive is broken. Your doser knob is det to the max and you got an over charge in the brew unit that the drive could not compress and it broke some of the teeth on the gear. You will have to replace the gear and make sure that it is timed before testing or you will break it again.
Sounds like the compressor starting relay or capacitor is defective. When the compressor could not start, the electric heat came on to satisfy the heat requirement and causing the emergency heat light to come on at the thermostat. This light warns you that electric heaters are energized. And they use a LOT of electricity! Call a different company for service. And do it soon.
It sounds like it may be a defective unit in that the charging points on the base and the earpiece are making intermittant contact, hence the clicking noise you get when the unit goes into headset mode and the fact that the battery never reaches a fully charged status.
A couple of things to try:
Check the charging points/contacts on the base and the earpiece for damage.
If they look ok, gently clean them with some spirits and try again.