Question about Motorola Mobility Moto Q
I cannot access any Email/Message menus. It doesn't matter how I try to get into them, it doesn't allow me to pull up any sort of menu. I cannot read/send any texts, and both email accounts that were accessible are completely gone from the phone, and when I try to set up another email account, I can't pull anything up.
I can help you with your Motorola Moto Q missing email menu problem.
What has most likely happened is that the firmware / system software of your phone has become corrupted. When this happens your phone will act erratically, freeze, or no longer finish (or even start) its boot sequence.
This is a very common situation with many phones; also with MP3 players, GPS devices and cameras.
The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.)
If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times.
My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone.
I hope that helps.
Motorola MotoQ Manual Download
Motorola MotoQ Update Manual Download
Motorola MotoQ Verizon Firmware Update Download
Posted on Jul 14, 2010
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Posted on Jan 02, 2017
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