Question about HP Officejet 7210 All-In-One InkJet Printer

1 Answer

Remove and check right cartridge

Keep getting this error message
what should i try?

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  • 2 more comments 
  • zulconan Mar 17, 2009

    Yes, I have the same problem. I looked carefully and saw three dents on the back, i.e. on the circuit board. First, I noticed that the spring was loose and found out that the plastic piece that was holding it was broken. That's the cause of it. The spring was not intact at its groove and therefore 'swayed' out of its path and 'poked' the dents at three places.

  • ijlal Mar 20, 2009

    Yes, I have exactly the same problem. We first thought its with the cartridge and bought new ones again but have the same problem. While removing the cartridges I noticed that there are dents on the circuit board on the right side at the same position in both the cartridge slots. The spring in both slots comes out of its slots and the plastic piece that holds the springs is broken. The springs were not intact in its grooves and dented at circuit boards.

  • alwayzmoven2 Apr 06, 2009

    I have the same problem. Check right cart..... Plastic piece is broken Do you know how I can get replacement part?

  • macktheskarf Apr 25, 2009

    same problem, i think the cause is the cartridge hopper spring has popped out due to a plastic holder being broken off and when new cartridge has been inserted it has sandwiched the spring between the cartridge and the circuit board resulting in a dented and damaged board. I seem to think this may be linked to me using a 3rd party ink (Cartridge world) as it seemed to be working fine before although it could be a coincidence.

    I love this printer as i use it in my network and would be gratefull if anyone can help me fix it


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Install a new cartridge or clean the contacts on both the back of the cartridge and the contacts where the cartridge is plugged into, with warm water. Dry both then reinstall. Make sure neither show any damage. I have seen inkjet printers where a small hole is poked into the traces where the cartridge installs into the printer, destroying it.

Posted on Mar 27, 2008

5 Suggested Answers

  • 100 Answers

SOURCE: We keep getting an error message on our printer:

clean the cart...

1. Verify that the unit is switched on. Disconnect power cable from All-in-One and also from wall outlet.
2. Wait 30 seconds.
3. Plug in the power cable to All-in-One and also to wall outlet.
4. Check for the functionality.

Posted on Mar 17, 2010

radar001
  • 1051 Answers

SOURCE: error message: remove and check cartridge on

If it's a new cartridge one of two possible problems has occured. 1.) The cartidge is not seated fully in the cartridge tray, or 2. when you removed the protective strip from the cartridge a small piece tore off and is stuck to the cartridge. This is a frequent problem. Uder good lighting check for any small stips of clear tape arounf the cartidge nozzels.
In addition, make certain cartifge is fully inserted in tray and locking mechanism is secure.
It sounds surpisingly simple, but I doubt anyone can say it hasn't happened to them at least once.
If it's an old carteidge the nozzel may be clogged. Remove the cartridge an either clean the nozzells with a moist Q-TIP, or dip the entire nozzel section in warm water for a few seconds. Put cartridge back in printer and print a test page. If you cleaned the nozzel with water you may finf you test page smeared with some water, but this will clear up.

Posted on Mar 31, 2010

Testimonial: "Great idea I will try it."

  • 1 Answer

SOURCE: hp7310 printer remove and check cartridge on right error

pull out the cartridge and shine a flashlight in and look at the flex circuit. Mine got damaged by the cartridge spring which gets loose. I think this is a common problem caused by a design defect. I am trying to talk to HP about it now.

Posted on Dec 31, 2007

SOURCE: Remove and check color cartridge

the problem is the little poorly designed metal thing that is holding up the ink cartridge get's stuck between the cartridge and the printed circuit and it brakes the circuit.must have been some **** drawering on a napkin that came up with that one.wasted a nice unit for that two cent piece of metal.

Posted on Jul 31, 2008

  • 43 Answers

SOURCE: error remove and check color cartridge this

Use the following steps to make sure the carriage can move freely.

  1. With the product turned on, open the cartridge access door. The carriage might try to move into the access area. Allow it to move to that position.
  2. Without turning off the product, disconnect the power cord from the back of the product to reset the print mechanism and allow the moving of parts by hand. WARNING: The following steps require you to move parts by hand. There is a risk of electrical shock if the power cord in not unplugged.
  3. Disconnect the power cord from the wall outlet.
  4. Look in through the cartridge access door or the output paper tray to make sure the cartridges are secure in the carriage and have not come loose.
  5. Check for any obstructions under or around the carriage that are preventing it from moving.
  6. Make sure the carriage can move freely across the width of the product by firmly pushing the carriage to the left, and then to the right.
  7. Clear any obstructions. You might have to reach through the output paper tray to access the carriage.
  8. Close the cartridge access door, and then reconnect the power cord to the back of the product and wall outlet.
  9. Press the power button (c00636182.gif ) to turn on the product, make sure that there is paper loaded in the product, and then try to print a document.

also u can try
Step one: Download the update

  1. Make sure that the product is turned on and connected to the computer.
  2. Hold down the Shift key and click here to open the Software and driver download page in another window.
  3. Under Locate your product to get support , type the product model and then click Next .
  4. If necessary, click the product number under Select your product from the list below .
  5. Under Select your operating system , click the appropriate operating system.
  6. On the Software and driver download page, in the Update section, click Resolves certain print cartridge rejection and scanner failure error messages .
Step two: Install the update
  1. Follow the on-screen instructions to install the update.
  2. If a device update error screen or another error screen appears, restart the computer and try to install the update again. The update might fail if it has already been applied.
  3. After installing the update, make sure that the product is turned on and loaded with paper.
  4. Try to print a document.





Posted on Nov 16, 2010

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Error message says "Remove and check cartridge on right" Its a new cartridge I've been using for a few weeks and it has been working fine. I have removed cartridge several times and even cleaned contacts....


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A Right Cartridge Incorrect message generally indicates a communication error between the All-In-One and the cartridge. This can be caused by a faulty cartridge; however, it may be due to a simple interruption in the communication between the cartridge and the All-In-One.
The procedures below will help you to identify the cause of the error and resolve the issue.
Rebricking the All-In-One and Resetting the NVRAM
NOTE: The embedded links in the table lead to specific troubleshooting documents.

Step Action 1 Power off the All-In-One and remove the power brick from the back of the unit. Wait 20 seconds. Then reinsert the brick and power the unit back on.
Did the error message return?
Yes: Continue to step 2.
No: Print a test page. If the test page prints, the error is resolved.
2 Reset the NVRAM of the All-In-One
Did the error message return?
Yes: Continue to Checking the Cartridges.
No: Print a test page. If the test page prints, the error is resolved.


Checking the Cartridges
NOTE: The embedded links in the table lead to specific troubleshooting documents.

Step Action 1 Open the top cover of the All-In-One. Remove both cartridges. Close the top cover. 2 Power off the All-In-One and remove the power supply brick from the back of the unit. 3 Reinsert the power supply brick into the back of the All-In-One and power the unit back on.
Does the error message reappear?
Yes: Skip to Contacting Lexmark. There is a hardware issue with your printer and you need to contact our technical support center.
No: Continue to step 4.
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No: Continue to step 6.
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Does the error message reappear?
Yes: Power the unit off and try step 6 with another color cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark.
No: Try printing a test page. If the test page prints, the error is resolved

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