Question about Xerox Phaser 8550DX Laser Printer

1 Answer

Error AGAIN 09,038.46

The bad ink or spaced gaps in ink loader tray. I removed all the ink from the loader and restarted the printer and got the same error. I then removed the memory from the back of the printer and the side SD card waited then placed them back in along with three caryon ink in each slot and still have the error. With me doing this does that mean I need a new ink loader?

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 2,072 Answers

Testing the Ink Out Sensors Use this procedure to test if an Ink Out Sensor?s flag works correctly.
1. Remove ink sticks from the ink loader?s channels.
2. Place the printer in Diagnostics Mode by:
Service method
a. Turning on the printer and as XEROX appears on the screen, press and hold the Back and Help button until Beginning Service Mode Initialization appears.
b. Scroll to and execute test Monitor: Sensors
Customer method
a. While error code displayed, press UP arrow and OK key.
b. Scroll to Troubleshooting: Service Tools: Enter Diagnostic Mode. (Printer restarts).
c. Select test 82: Monitor Sensors. Press OK.
d. Scroll to 01: Exit Diagnostics and press OK to return to customer mode.

Posted on Mar 27, 2008

  • 2 more comments 
  • Rick Kasper Mar 27, 2008

    . Insert the clean eraser end of a pencil thru the lowermost oval slot. (The eraser end of a pencil closely simulates the bottom rail shape of a Xerox ink stick.)
    Slide the pencil down the white channel guide until the sensor is tripped. A sensor change is displayed on the control panel. When the flag is depressed, the front panel will read <color> Ink Present H. When released, the reading will change to L. The test will only display a reading when a sensor change occurs. If a flag is stuck, no sensor reading will be displayed on the front panel.




    1. If the sensors are not working properly, follow standard service procedures and replace the ink loader assembly.

    2. If the ink out sensors work correctly, identify the ink stick(s) being used in the printer.

  • Rick Kasper Mar 27, 2008

    If Genuine Xerox Phaser 8500/8550 Ink Sticks are being used, check for defects in the ink sticks and replace. If no defects are found, replace the ink loader assembly.
    · If Phaser 8400 Ink Sticks are being used, they will not properly actuate the ink loader sensors. Do not use Phaser 8400 ink sticks in a Phaser 8500 or 8550 printer.

    · If non-Xerox ink is being used, the shapes of these sticks are different than genuine Xerox Phaser 8500/8550 ink and may not properly actuate the ink loader sensor(s). Remove all non-Xerox ink and re-load with genuine Xerox Phaser 8500/8550 ink and check sensor operation. If proper function returns to the printer, the false error message was caused by the use of non-Xerox ink. If the false error message continues, replace the ink loader assembly.

  • Rick Kasper Mar 27, 2008

    Be sure those arent phaser 8400 sticks.

  • Rick Kasper Mar 27, 2008

    PROBLEM:



    9,035.43 thru 9,038.46 Ink Stick Count Faults and False Ink Out Messages. Some Ink Sticks May not Reliably Actuate Ink Out Sensors.


    CAUSE:



    Features on the bottom of genuine Xerox Phaser 8500/8550 brand ink sticks actuate the Ink Out Sensor located at the forward end of each ink stick channel of the printer?s ink loader. The printer reads each sensor to determine if an ink stick is present and also to count each stick as it passes by the sensor.

    Some ink sticks may not reliably depress an Ink Out Sensor?s flag. This can lead to false Ink Out messages as well as Ink Stick Count faults. Using Phaser 8400 ink sticks in a Phaser 8500 or 8550 will also cause 9,03x.4x ink stick count faults. The Phaser 8400 ink sticks do not have the features required to actuate the ink out flags.


    SOLUTION: Fixed! Did not fix.



    When you service a Phaser 8500 or 8550 printer for:

    · a persistent Ink Out message

    · 9,035.43 Cyan Ink Stick Count Fault

    · 9,036.44 Magenta Ink Stick Count Fault

    · 9,037.45 Yellow Ink Stick Count Fault

    · 9,038.46 Black Ink Stick Count Fault

    Test the Ink Out Sensors for proper operation.

    Inspect the Ink Sticks.

×

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Error number 09,038,46:31624


That error signifies that the flag is stuck in the black slot of the ink loader, replace the inkloader, part number 133K27710


http://www.iteminconline.com/itemdesc.asp?ic=133K27711&eq=&Tp=

Jun 20, 2014 | Xerox Phaser 8500/DN Printer

1 Answer

I am getting the following error. 09,038,46:15008


09,038,46:15008

Ink count flag stuck after melting 2.5 Black Ink Sticks.

Initial Actions
• Check that the Ink Sticks are genuine Xerox.
• Check for obstructions in the Ink Wells.
• Check the Ink Loader data (P/J0150) and power (P/J5) connections.
• Verify the Ink Sticks advance in the Ink Loader.
• If the problem persists, follow the procedure below.

Troubleshooting Procedure

1 Check that the ink stick is able to advance in the ink loader chute. Check for broken or wrong type ink sticks.
Are the Ink Sticks loading properly?
Yes) Go to Step 2.
No)Remove any blockage and/or replace the ink stick. Run clear ISC Fault test to clear the error. This must be performed following an ink loader replacement.

2 Test the appropriate Ink Melt Heater. Run the Service Diagnostics Ink Melt
[1,2,3,4] test.
• 1 = Yellow
• 2 = Cyan
• 3 = Magenta
4 = Black
Did the test pass?
Yes) Replace the Printhead
No)Replace the Ink Loader.

Sep 08, 2011 | Xerox Phaser 8560/YN Printer

1 Answer

ERROR 09,038,46:11950


Fault codes associated when ink count flags are stuck after melting 2.5 ink sticks.(Black ink)

1. Are the ink sticks all Xerox ink? Are they the correct ink sticks for the printer model?
Yes)Go to Step 2.
No)Advise customer. Run clear ISC Fault test to clear the error. The clear ISC fault menu item is located in the internal diagnostics function menu. This must be performed following an ink loader replacement.

2. Manually verify that the ink stick is able to advance in the ink loader chute. Check for broken or wrong type ink sticks.
Yes)Go to Step 3.
No) Remove any blockage and/or replace the ink stick. Run clear ISC Fault test to clear the error. The clear ISC fault menu item is located in the internal diagnostics function menu.
This must be performed following an ink loader replacement.

3.Run the appropriate Ink Melt [1, 2, 3, 4]
Heater test.
1 = Yellow
2 = Cyan
3 = Magenta
4 = Black
Did the test pass?
Yes)Replace the printhead.
No) Replace the ink loader assembly. Run clear ISC fault test to clear the error. The clear ISC Fault menu item is located in the internal diagnostics function menu. This must be performed following an ink loader replacement.

Sep 02, 2011 | Xerox Phaser 8500/DN Printer

1 Answer

I'm getting an error: 09,008.43:3152 ink jam. I followed the instructions: make sure the color blocks move freely, restart, etc. When I checked the color blocks, it appears that one is cracked or...


You can try using a small object like a small screw driver or pen to press in on the ink itself and it should stick to the screw driver to remove it. if you are unable to remove the ink this way, you can remove the ink loader for easier access. To remove the ink loader you will need an t20 torque screw driver. Here is a video that shows you how to remove the ink loader. Once you have the ink loader out you can turn it upside down and shake it out if it is loose, if the ink is stuck the the heating plate use a small screw driver through the space in the bottom to try to release it. Once everything is clear re-install it. If all else fails and error continues you should replace the ink loader (part#: 133K27771). Hope this helps, and thanks for using FixYa!

Aug 30, 2011 | Xerox Phaser 8560N Laser Printer

1 Answer

Error message 09,038,46:20728 on xerox phaser 8560


That error states that the ink counter sensor flags are stuck. 9,038 means it is the black one. Make sure there is no blockage in the ink loader and that you are using Genuine Xerox ink sticks. If both of those are fine you need to replace the ink loader. The part # is 133K27711, iteminconline.com has it in stock and can ship same day. Good luck!

Feb 16, 2011 | Xerox Phaser 8500/DN Printer

1 Answer

What is error 09,038,46:3794? How it can be fixed?


This error means something is wrong with the ink loader.
Sometimes a flag gets jamed or broken when you use third party ink or when you use peaces of ink. You can try to remove peaces of ink that are stuck in the inkloader shaft if you this does not help then you will have to replace it.
part# 133K27710 good luck

Nov 25, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Error code regarding ink sticks on Phaser 8500


the .46 means the problem is with the black ink stick. What you can try is this. In the bottom of the ink loader, there is a small pressure switch, There is one in each color slot. Take a pencil, use the eraser side to slide all the way to the bottom of where you load the black sticks. Move the earser end around there to see if the that actuator is just stuck. Normally you just have a piece of an ink stick stuck blocking that sensor.
It is possible the ink loader will need to be replaced, but I honestly have never seen one fail.

Jan 20, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Error code 09,038,46:94028


That means one of your ink sticks is not advancing in the ink loader. I think 46 means its the black ink stick. But, look in where your ink is loaded. One or maybe more than one stick is stuck and not advancing down in the ink loader. Look for a broken ink, one that is twisted or otherwise just stuck.
If you have to remove them, take a screw, like a drywall screw, twist it into the ink block and slide it up and out.
I am almost positive the ,46 means specifically the black sticks. But I dont have my documentation with me to verify if it's the black or color stick. Either way, it's an easy fix.

Oct 07, 2008 | Xerox Phaser 8560MFP Laser Printer

1 Answer

Error 09,038,46: 5750


Yeah. That code means the black ink stick did not advance downward in the ink loader. Look in that area,either the block twisted or one cracked causing the block not to advance downward into the proper position. If you need to remove them and reload them, take a screw, like a drywall screw and twist it into the ink stick and remove it.
If you somehow installed an ink stick from a different model phaser printer it would have a different shape and not actuate the switch at the bottom of the loader.
Also, if your having a light stripe problem, call Xerox Phaser support at 1-800-835-6100. Have your serial number handy. You have a 1 YEAR on site repair warranty on that product. So call them if need and they will send someone to service it free of charge.

Aug 12, 2008 | Xerox Phaser 8560DN Laser Printer

1 Answer

Error code 09,038,46:21303


When you service a Phaser 8500 or 8550 printer for:
· a persistent Ink Out message
· 9,035.43 Cyan Ink Stick Count Fault
· 9,036.44 Magenta Ink Stick Count Fault
· 9,037.45 Yellow Ink Stick Count Fault
· 9,038.46 Black Ink Stick Count Fault
Test the Ink Out Sensors for proper operation.
Inspect the Ink Sticks.

Apr 09, 2008 | Xerox Phaser 8500/DN Printer

Not finding what you are looking for?
Xerox Phaser  8550DX Laser Printer Logo

223 people viewed this question

Ask a Question

Usually answered in minutes!

Top Xerox Printers & Copiers Experts

Whit
Whit

Level 1 Expert

185 Answers

iteminconline

Level 2 Expert

110 Answers

Philip Hughes

Level 2 Expert

63 Answers

Are you a Xerox Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...