Question about HP DeskJet 960c InkJet Printer

1 Answer

My HP Deskjet 960c will not print all colours. It usually will not print yellow but sometimes it will not print cyan. I have changed cartridges but it makes no difference.

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  • hamish535 May 09, 2010

    Many thanks for your comprehensive reply. Unfortunately, this has not solved the problem. It must be something else that is causing it.

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  • 4,041 Answers

Hi There
A good clean up you may need to do this more than ones maybe.
Summary

Usage of compatible ink and leave the printer idle too long may cause printhead clogging
What should you do if you get this problem. Relax; you may recover the printhead by unclogging it. Follow these steps to unclog the printhead

1. Right click in the printer driver name
2. Select Properties menu
3. Click Maintenance tab
4. Click on cleaning sign for regular cleaning. Perform this up to 3 times.
5. If this does not work, perform Deep Cleaning

And if that not work

Some times it needs a good clean up but this is up to you if you want to do this,
But after you done this prime the printer so it gets the inks back in the heads, it may take a little time for the inks to work.

Ok.

There is fluid cleaner for this but I can never find any in the shops the only ones I seen is when they sell them in Tesco but they come in with the ink refill bottles so I just use worm water by it self on a cloth and dabbing on the heads to clean them, it will not harm the heads but not to much water.

Some heads are on the inks them self but some have them inside the printer so I not know your printer so if the heads are inside you need to get them out you may find that some heads will just clip out put some need to be unscrewed so you got to know how they come out so be careful and not push to hard on them, if the heads are on the ink then it is a easy job to clean them,
It worth a try it worked for me more than ones.

Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

Posted on May 08, 2010

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1 Answer

I used machine's ink jet cleaning program, without luck. Cyan and Yellow still don't print. What next?


My HP printer has a cleaning programme and a cartridge priming programme. I had trouble with my colour cartridge, in particular the cyan. The cleaning cycle never worked but the priming programme worked a couple of times but whenever the printer was left idle for a while the colour would not print.

I took the cartridge to a refill shop and the guy emptied the ink and steamed out the cartridge and print head and refilled it and then it did work for a time.

A new cartridge is expensive and so these days I just use it for printing black...

I think there must be something strange or different about the cyan ink. Sometime in the future I am going to try steaming again only this time with a deal more pressure than the guy at the refill shop used.
I am sure it will be kill or cure...


Deleting the printer and reinstalling it should be the next step to try. Sometimes my printer goes a bit eccentric or gets in a bad mood if I try and pause or cancel printing from the printer menu. I have learned not to do that with any HP printer. Once it gets in a bad mood the only cure is to disconnect it from the mains and leave it for half an hour before plugging in again.
My printer, incidentally, is a Deskjet 96 Cxi professional machine. I like it because it prints both sides of the paper and it cost me nothing.

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