Question about Microsoft Xbox 360 Console

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Stop subscription XBox live

How can I stop my subscription and automatic payment of XBox live?

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Go to your account on Xboxlive.com on your computer and then cancel your account from there

Posted on May 09, 2010

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1 Answer

Cannot use console until subscription payments are udated


Hello! Your Xbox is simply telling you that in order for you to access any of the online content available for the Xbox 360, you will have to update your subscription payments by adding a valid credit card to the account credentials so that Microsoft is able to charge you for your usage of their online service, Xbox Live. Until you update your subscription payment option, you cannot access the online content. To update your information on the account, go to Xbox.com, log into your account and then head on over to account details and then "Payment Options" and then update your information by entering your valid credit card information. Hope this helps! Good luck! :)

Aug 18, 2014 | Microsoft Xbox 360 Console

1 Answer

Cannot use console until subscription payments are updated


Then you will have to contact Xbox and bring your account current; there is no way to bypass payment on a subscription service.

Aug 18, 2014 | Microsoft Xbox 360 Console

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Cannot access xbox 360 password reset


If you want to cancel a recurring automatic subscription, go here and follow the steps in the second section: http://support.xbox.com/en-US/my-account/xbox-live-membership/cancel-xbox-live-gold-subscription

If you want to cancel it immediately, you must contact xbox support, however you will not receive a refund for any remaining time you may have already paid for.

Jan 27, 2014 | Video Game Consoles & Games

1 Answer

How to cancel xbox live


If you are on a recurring payment subscription with xbox live using a credit card, you can cancel it by following the steps on this link: http://support.xbox.com/en-US/my-account/xbox-live-membership/cancel-xbox-live-gold-subscription

If you are wanting to cancel it immediately, you must contact xbox support, however you will not receive a refund for unused months already paid for.

Jan 19, 2014 | Video Game Consoles & Games

1 Answer

How to cancel xbox live


Here's the solution i found:

To end your membership immediately:
contact Xbox Support. If you cancel immediately, you lose access to the service for the remainder of your paid subscription period.

To end your membership at the end of your current term
To cancel your membership at the end of the current term, turn off auto renewal by following these steps. With automatic renewal turned off, your membership will expire at the end of its term.
  1. Sign in to the xbox live website by using your Microsoft account. Note Make sure that you sign in using the Microsoft account associated with the Xbox Live account that you want to manage.
  2. Once you've signed in, click My Account
  3. In the Subscriptions section, click Go to Subscriptions.
    1. If you're not on a trusted device, you'll be prompted to choose an existing proof, either your email or a phone number, so we can send you a security code. The code is sent to either your email address or mobile phone.
    2. After you receive the security code, click Next.
    3. Enter the code that you received, and then click Submit.
  4. Locate the subscription for which you want to change your auto renewing payment status.
  5. Click Cancel automatic payment.
  6. Click Continue.

Jan 02, 2014 | Video Game Consoles & Games

1 Answer

How to turn off automatic renewal on my xbox


I am assuming you are talking about the autorenewal of XBOX Live. In order to stop the autorenewal, you need to call microsoft support and let them know that you do not want your live subscription to auto-renew. I have included the numbers you need below.

Phone assistance is available:
  • 9:00 A.M. to 1:00 A.M. Eastern Time
  • 6:00 A.M. to 10:00 P.M. Pacific Time
Xbox Support phone numbers
  • Toll free: (800) 4MY-XBOX or (800) 469-9269
  • Hearing impaired (TDD device): (866) 740-9269 or (425) 635-7102

Sep 12, 2011 | Video Game Consoles & Games

3 Answers

Ummm i got suspended due to my payments but my mom got a new card how do i fix it


Change payment for an Xbox LIVE membership

Xbox LIVE purchases and membership renewals are charged to the payment option that is associated with your Xbox LIVE account. Use the following steps to add or change a payment option that is associated with your Xbox LIVE account. If you want to remove a payment option, please see Remove an Xbox LIVE payment option.
Show all Console steps: Add or change a payment option

  1. Sign in using your Xbox LIVE gamertag.
  2. Go to My Xbox, and then select your avatar.
  3. Go to Account Management, and then select Manage Account. profile_mngacctgold.jpg
  4. Go to Your Memberships, and then select the membership that you want to change (for example, Xbox LIVE Gold). profile_acctmgmtgold.jpg
  5. Select Change Payment Options. profile_chgpaymentopt.jpg
  6. Do one of the following:
    • Select Add Credit Card to add a new credit card.
    • Select Add PayPal for information about how to add a PayPal account at xbox.com/accounts. PayPal is not available in all regions. For a list of supported regions, please see Using PayPal with your Xbox LIVE Account.
    • To edit an existing payment option, select the payment option.
    profile_paypal.jpg
Computer steps: Add or change a payment option You can also you can add or edit Xbox LIVE account information using the Microsoft Billing and Account Management website. Here's how:
  1. On a computer, go to https://billing.microsoft.com, and sign in using the Windows Live ID (email and password) that is associated with your Xbox LIVE account.

    Note If you don't know your Windows Live ID or password, please see Manage your Windows Live ID.
  2. Click Go to personal information. billing_acct_overview.gif
  3. To change a payment option, click View/Edit next to the payment type that you want to change. billing_personalinfo.gif
  4. Now you can add or edit a payment method.

    Edit a payment
    Click Edit payment method information and update your payment information. billing_editpaymethod.gif
    Add a payment
    Click Use a different payment method to add a new payment method and follow the on-screen instructions. billing_usediffpaymethod.gif

Jul 21, 2011 | Video Game Consoles & Games

1 Answer

Suspended account due to payment options as card had expired.


Go to the xbox live website and sign in with your email and password which should direct you to your gamertag and there should be payment options to renew the credit card subscription or purchase the month cards at a store like Gamestop or Walmart. Xbox.com

Oct 16, 2010 | Microsoft Xbox 360 Console

1 Answer

Suspended for payment


It sounds like you need to buy a new live card to continue subscription to the service though I don't entirely understand your question.


Benjamin

Jul 21, 2009 | Microsoft Xbox 360 Console

5 Answers

Old (Original) Xbox - Live Account


You will have to purchase a subscription code
I'm not sure if you can get them at retail stores, but they are available on Ebay. Don't get the ones that state theya re for xbox live gold membership.
You can also get the xbox live starter pack which includes 3 months xbox live and a headset (that is if you can still find them, again ebay is a great starting place)
That's how I did it.
Happy gaming

Apr 24, 2008 | Microsoft Xbox Console

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