Question about Apple iPod 4th Generation MP3 Player

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40GB Ipod - Itunes doesn't recognize and lock symbol doesn't go away

Itunes doesn't recognize my 40gb ipod, and though I move the hold button, it always shows a lock symbol and the words "do not disconnect".

Also, Windows Vista doesn't recognize what type of USB device it is...

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  • jamd Apr 07, 2008

    i have a 40g ipod and my computer does not recognise the usb.

  • Anonymous Apr 28, 2008

    Reset ipod, re-installed iTunes completely, stopped and restarted the Pod service. This used to work until recently.

  • Bornin61 Apr 28, 2008

    Tried the 5 R's - no good. Used to work fine until just recently. Running Vista. Wonder is a Vista "upgrade" is to blame. Any ideas?

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Here is the ONLY way to fix it. I've read many post and nothing worked. Holding down MENU and play DOESN'T work. Pushing
hard on the hold button while on its right side DOESN'T work. I took mine to the Apple Store and they recommended I I pay them $250 to fix it or buy the new Classic ipod for $249. No thank you! After I fix it...I'm so glad I did it on my own and upset they wouldnt do what I figured out on my own.I would have paid $100 with easily but I guess its not worth there while. Ok here is the FIX.
Its simple once you understand it. The cable insde is loose. Its a small little cable exactly the same type that you connect to your hard drive in your desktop computer. SO OPEN UP THE IPOD. ISIDE YOU WILL SEE A LOOSE RIBBON CABLE. IT HAS A SMALL SQUARE BLACK PIECE AT END OF RIBBON. ATTACH IT YO THE EMPTY SQUARE (PLUG IT IN).CLOSE IPOD AND YOU ARE DONE.YOU WILL NOT HAVE TO WORRY ABOUT IT GETTING STUCK. YOU CAN TURN IT ON AND OFF.BASICALLY BY DOING THIS IT REBOOTS EVERYTHING WHICH IS WHAT IS NEEDED.AND YOU WILL STILL HAVE ALL YOUR MUSIC. I WILL NOT REPLY TO THIS POST CAUSE I TOLD YOU EVERYTHING YOU NEED. GOOD LUCK. I JUST WISH SOMEBODY TOLD ME THIS. WOULD HAVE SAVED ME 2 MONTHS. ALL THE BEST!!!

Posted on Jan 28, 2010

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  • 13,433 Answers

Start with these five simple solutions: Reset, retry, restart, reinstall, or restore

http://www.apple.com/support/ipod.five_rs/

If you need more assistance let me know. Good luck.

Posted on Mar 28, 2008

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Download iTunes from Apple for free. ITunes is the program needed to use an iPod. The download is safe and will not give your computer a virus. Plug the white connector cord that came with your iPod into the iPod and into the USB drive on your computer. Open iTunes if it does not automatically open when you plug the iPod into your computer. ITunes should automatically recognize your iPod. Unplug your iPod from the computer. Move the toggle reset button at the top to "hold" three times. Then hold the center button and play button to restart the iPod. Repeat steps one through four. If iTunes does not recognize your iPod, unplug the iPod from your computer. Let the battery die. Charge the iPod and plug it into your computer. The computer should recognize the iPod.
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My computer dosent reed my ipod


b> IPods are the most popular MP3 player used. The Apple product is compatible with Mac computers and PCs as long as the appropriate programs are used. In order for an iPod to be used, it must be recognized by your computer. At times you may need to do a bit of troubleshooting, but overall, this is an easy task when these steps are followed.

Download iTunes from Apple for free. ITunes is the program needed to use an iPod. The download is safe and will not give your computer a virus. Plug the white connector cord that came with your iPod into the iPod and into the USB drive on your computer. Open iTunes if it does not automatically open when you plug the iPod into your computer. ITunes should automatically recognize your iPod. Unplug your iPod from the computer. Move the toggle reset button at the top to "hold" three times. Then hold the center button and play button to restart the iPod. Repeat steps one through four. If iTunes does not recognize your iPod, unplug the iPod from your computer. Let the battery die. Charge the iPod and plug it into your computer. The computer should recognize the iPod.
http://www.apple.com/itunes/

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Important: If your iPod is frozen or won't turn on, it may be because iPod is paused or the Hold switch is in the locked position. If so, a lock symbol appears on the screen. Slide the Hold switch to the unlocked position and check the screen.

Resolution If you experience any of the above issues, try the following steps:
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  2. Reset the iPod by holding down the Menu and Center buttons for 10 seconds.
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    • If the Apple logo does not appear or the iPod is not seen in iTunes, connect the iPod to a power source by either plugging it into an Apple iPod USB Power Adapter or directly into a computer's USB port.
  3. Let the iPod charge for at least 20 minutes. Note: If the iPod is connected to a computer, make sure the computer does not sleep, standby, or hibernate during the 20-minute charging period.
  4. After the iPod has charged for at least 20 minutes and while it is still connected to the power source, toggle the Hold switch again as in step 1.
  5. Try resetting the iPod by holding down the Menu and Center buttons for 10 seconds.
    • If the Apple logo appears on the display, connect the iPod to a computer and verify that it appears in iTunes and can play music. If the iPod appears in iTunes and can play music, no further troubleshooting is needed.
    • If the Apple logo does not appear or the iPod is not seen in iTunes, try putting the iPod into disk mode and restoring.
  6. Try putting the iPod into disk mode.
    • While in disk mode, connect the iPod to iTunes and try to restore.
    • If the iPod is still not recognized by iTunes, the iPod should be serviced.

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The 5 R's for Apple iPods – www.apple.com/support

These are for Nano, but they apply to all iPods:

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Remember these five basic suggestions if you have a problem with your iPod Nano. If one of the following doesn’t help, read on for solutions to specific problems.

- Reset your iPod Nano. See “General Suggestions,” below.
- Retry with a different USB port if you cannot see iPod Nano in iTunes.
- Restart your computer and make sure you have the latest software updates installed.
- Reinstall iPod and iTunes software from the latest versions on the web.
- Restore your iPod Nano. See “Updating and Restoring iPod Software” on page whatever.

-Tha Mp3 Doctor

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