Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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I have a Dyson DC14 upright vacuum cleaner that after cleaning out I am unable to stand the vacuum upright so that I can use the tools any idea of the problem?

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This procedure should solve the problem. Before you start it, please make sure the machine is unplugged.

First, remove the airway inspection. It’s located at the side of your cleaner.

Next, hold the main body of the cleaner halfway between the floor and upright position. Then, place two fingers in the square hole left by the airway inspection (you should be able to see a round hole at the base) then pull that plastic piece sharply upwards. You should hear a click as you do so.

Your machine should now stand upright and you may also notice an improvement in the suction, too.

If this procedure hasn’t worked, please call our experts on 0800 298 0298 (UK) or 1866MYDYSON (US).


Many thanks
Darran
Dyson customer service



Posted on May 12, 2010

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Posted on Jan 02, 2017

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Hi there,

I'm sorry to hear you're having difficulties with your DC14. If the machine won't stand upright, please follow the simple steps shown in the video below to realign the valve carriage.

This should resolve your issue, but if you need any further assistance, please call us free on 0800 298 0298 (UK), or 1866MDYSON (US).

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Hi there,

I'm sorry to hear you're having difficulties with your DC14. The cleaner head should pivot freely as you raise and lower the cleaner body, and lock into position when you stand the cleaner upright. If it doesn't seem to be doing this, it's probably best if you get in touch with us directly so we can help resolve this issue for you as soon as possible.

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Oct 21, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

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My dyson 14 won't stand back in upright position - the mechanism seems to be catching somewhere but I can't see where. I


Hi there,

I'm sorry to hear you're having difficulties with your DC14 Animal. From what you've described, it sounds as if the valve carriage may be misaligned. This is easy to correct - please follow the steps shown in the video linked below:

http://www.dyson.com/support/help.asp?article=1376&product=DC14-ANIMAL_US


This should resolve your issue, and allow the cleaner to stand upright as normal. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

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Hi there,

Sorry to hear you're having difficulties with your DC14. If the brushbar isn't rotating, you might want to check that you have the brush control set to the 'Carpets' mode. You might find it helpful to refer to the user guide supplied with the cleaner. In case you don't have yours to hand, here's an online copy:

http://media.dyson.com/downloads/us/floorcare/manuals/dc14_opmanual_usa2007.pdf

Please note that the brushbar will never rotate when the cleaner is standing in the upright position.

If you've checked the brush control is correctly adjusted and the brushbar will not rotate when you recline the cleaner into the vacuuming position, please get in touch with us directly so one of our experts can provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
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Hi its Darran at Dyson.

So that we can help identify the issue you are having with your Dyson vacuum cleaner, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
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Dyson Customer Service

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Sounds to me it could be tha fan impellor.
This is vac's etc... email us if you need to.
vacs.etc@live.com

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