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Maytag Neptune gas dryer with cracked drum

Model MDG9700AWW The drum is cracked at the front. Seems like a design flaw. Do you know if there is any extended warranty on this part since it seems like it should be one of the longer warranties?
If not is the assy. drum wrapper be all I need to purchase?
Also have they fixed this flaw so I won't be replacing it in another year?

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  • onlyme123 Mar 27, 2008

    No warranty- bought used

  • Anonymous Nov 08, 2008

    We had the same problem last summer. The Sears Technicians replaced the drum which has 5 years extended warranty, 3 times but the dryer keeps making the same thumping noise which was present before the crack happened. Now we have 5 drums at home and still another appointment with a Sears technician to replace the drum for the 4th time! There should be a limit to how many times a drum will be replaced until a decision about the manufacturing flaw of Maytag Neptune Dryer Model MDG9700AWW.



  • trailers Dec 09, 2008

    I have the same problem. A crack in the seam towards the front of the drum close to the felt gasket. Crack in the seam has become a tear into the skin of the drum. Dryer is only 2yr 8 mos old. No extended warranty. Called Maytag and they offered a 50% discount on the cost of a replacement drum.

  • Anonymous Dec 10, 2008

    It sounds like I have hiking boots in my dryer. looked at the drum and saw that there was actually a small piece broken off the drum, size of a nickle,



    Trying to get Maytag to do something about it. I'll update if they do.

  • kacy100 Dec 28, 2008

    We have the same problem. We have the Maytag Neptune gas dryer for 2 years and 2 months only. Does anybody know how much does it cost to have it repaired? What number to call for customer service? I begin to wonder if it's worth to have it repaired.

  • kacy0321 Jan 10, 2009

    I have the same problem with our Maytag Neptune gas dryer. I don't think it is worth to have it serviced though. Maytag offered a 50% off from the parts to be ordered directly from them. Does anyone have a success story in fixing it?

    thanks

  • jt_suppa Jan 19, 2009

    I Have the same problem the drum is cracked in back its stainless steal they must of used to thin of a piece it should not of broke


    1. wheels break

    2. electronics break

    3. belts wear down

    But mental drums should out last all these other parts. Its a flaw where the Maytag guy he should be ashamed.

  • bongrn Mar 12, 2009

    maytag neptune gas dryer 2 1/2 years old, breakline or crack also found on the drum causing "tggg" sound at a certain point each rotation, finding out that much of those that bought this dryer has the same problem that occurred to them and an estimate cost of $600 is just absurd.

  • ironhead369 Mar 16, 2009

    Same problem here. My electric neptune dryer drum split . Its rediculus that they have so many drums splitting yet havent seen anything saying they have corrected the problem.

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Tried JB Weld didnt work. Replaced the drum myself $238 bucks. Replaced the belt while I had the dryer apart...$32 bucks. I'm not appliance expert but this isnt rocket science either....apparently saved $600 bucks...those roller wheels (4 of em) are $72 dollars each...hopefully yours arent damaged or you might as well get a new dryer.

Posted on Jan 04, 2011

  • ditcherx Jan 04, 2011

    Free: Replace a Drum and Belt Instructions (20-45minutes) Level: Easy Peasy:

    0. Order a new drum part #W10296563 and timing belt part #35001137...I called Maytag directly and they gave me a local supplier who had both in stock...there are several vendors online.
    1. To disassemble the dryer you first remove the two black screws on the top portion of the lid (located at the rear)...push the entire top metal piece towards the back of the dryer...I figured this out on accident.
    2. Removed the white control panel (4 screws).
    3. Remove the front panel (4 screws on top); open the door and unscrew the bottom screws only (2 screws). Lift the metal upwards and it should come out easily (don't forget to unplug the cable to the light on/off switch sensor and the cable attached to the bulb...pull HARD the bulb fits through the hole).
    4. Remove the front metal piece that is attached to the lint filter (pull in a downward motion)...vacuum all over.
    5. Unscrew the metal plate that was under the control panel in step 2. (4 screws).
    6. Reach under the drum and push the white pulley to the right and remove the belt from the pulley first then the drive axel next (see photo athttp://www.flickr.com/photos/applianceju... to see how the belt should go back on).
    7. Pull the drum toward you while grabbing the belt from the top to use as a handle (you purchased a belt anyway so don't cry if it snaps.)
    8. Vacuum all over...you'd be surprised how much stuff comes up...easier than you think.
    9. Put everything back together, you are back in business.

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Do you still have it warrenttied

Posted on Mar 27, 2008

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SOURCE: Maytag Neptune gas dryer with cracked drum

Not sure what the cost of a new drum is, but yesterday I fixed one. I took a chance and bought one of these dryers with a crack for $70 on Craig's list. Not an easy job, but if your handy, know what your doing, and have the tools you can get the job done in about 3 hrs. Here's how:

Disconnect the dryer and move it to a space where you have plenty of room to work. Remove the drum belt from the motor, noting how the belt goes through the belt tentioner and motor. The drum comes out the front, once the front is removed. Be gentle and you'll have the drum out in less than 30 minutes. Be very careful with all wiring and connectors. Gently remove the felt edging at least 8 to 12 inches away from the crack. It is glued to the drum. Use some duct tape from the opposite side of the drum to hold it way from the crack. Next position the crack together as closely as you can, and hold it together with a set of vice-grips on the outermost edge. Using an ACETYLENE torch (not normal propane) and brass brazing rod with flux start near the inside/center of the drum and work your way out toward the edge. Take your time, use lots of heat, and make sure the brazing sticks. I rested my drum on a metal trash barrel so it was up in the air and I could braze it comfortably. Next find a piece of stainless steel. I used a hose clamp. Verify it's truly stainless by seeing if it sticks to a magnet. A stainless should just barely attach. Very few hose clams are truly stainless. You can also use a piece of old kitchen sink, or cut a piece off a stainless dog bowl, moulding, etc. I cut off the end on the hose clamp, and positioned the strap of the clamp on the outside of the drum, perpendicular to the crack about 1 inch in from the edge. I used a clamp to hold it in place. I then brazed each end of the hose clamp. Then remove the c-clamp, and do along the hose clamp to add strength to the area so it does not open up again. After your done, brazing, go back and take some time to really clean up the outside of the drum with a grinder. The drum rotates on rubber wheels which run along the outside of the drum. If you did this right the drum wheels will NOT pass over the hose clamp, but only pass over a small amount of brazing over the actual crack. This takes some skill to accomplish, but the brass brazing will never leave rust marks on the clothes. When I ran the dryer empty you could mildly hear a bump as the wheels passed over the brazing. However with a full load you don't even hear it at all. Got home with the dryer at 4:45, and had it done by 7:45. It may break again in 6 months some where else...but for now it works like a charm.

Posted on Mar 22, 2009

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I have a Maytag Neptune Gas Dryer Model MDG9700AWW that has a cracked drum and I was told by Maytag that the drum is no longer under warranty. But told by a Home Depot Associate that the drum is typically...


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1 Answer

Maytag Neptune gas dryer with cracked drum


Not sure what the cost of a new drum is, but yesterday I fixed one. I took a chance and bought one of these dryers with a crack for $70 on Craig's list. Not an easy job, but if your handy, know what your doing, and have the tools you can get the job done in about 3 hrs. Here's how:

Disconnect the dryer and move it to a space where you have plenty of room to work. Remove the drum belt from the motor, noting how the belt goes through the belt tentioner and motor. The drum comes out the front, once the front is removed. Be gentle and you'll have the drum out in less than 30 minutes. Be very careful with all wiring and connectors. Gently remove the felt edging at least 8 to 12 inches away from the crack. It is glued to the drum. Use some duct tape from the opposite side of the drum to hold it way from the crack. Next position the crack together as closely as you can, and hold it together with a set of vice-grips on the outermost edge. Using an ACETYLENE torch (not normal propane) and brass brazing rod with flux start near the inside/center of the drum and work your way out toward the edge. Take your time, use lots of heat, and make sure the brazing sticks. I rested my drum on a metal trash barrel so it was up in the air and I could braze it comfortably. Next find a piece of stainless steel. I used a hose clamp. Verify it's truly stainless by seeing if it sticks to a magnet. A stainless should just barely attach. Very few hose clams are truly stainless. You can also use a piece of old kitchen sink, or cut a piece off a stainless dog bowl, moulding, etc. I cut off the end on the hose clamp, and positioned the strap of the clamp on the outside of the drum, perpendicular to the crack about 1 inch in from the edge. I used a clamp to hold it in place. I then brazed each end of the hose clamp. Then remove the c-clamp, and do along the hose clamp to add strength to the area so it does not open up again. After your done, brazing, go back and take some time to really clean up the outside of the drum with a grinder. The drum rotates on rubber wheels which run along the outside of the drum. If you did this right the drum wheels will NOT pass over the hose clamp, but only pass over a small amount of brazing over the actual crack. This takes some skill to accomplish, but the brass brazing will never leave rust marks on the clothes. When I ran the dryer empty you could mildly hear a bump as the wheels passed over the brazing. However with a full load you don't even hear it at all. Got home with the dryer at 4:45, and had it done by 7:45. It may break again in 6 months some where else...but for now it works like a charm.

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Maytag Dryer MDG9700AWW has split into the metal drum at the seam


I'd say take the 50% off offer. Dryer drums are very thin, and a weld would most likely still make a thump noise every time it passed the drum supports. (two thumps per revolution) I've seen this on other brands which use thin stainless steel drums. (I didn't look up your model to see if the drum was SS or powder coated metal, or galvanized, or whatever) It is not a real common thing, but certainly not unheard of. I'd say it was indeed a poor weld, but the manufacturer's generally won't help much once it makes it past the warranty period. Don't bother rating this, as anything but a FixYa lowers my rating. Thanks.

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