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Trip.Lite Internet Office UPS 350U Problems

Tripp.lite Internet Office UPS 350U wont exit charge only mode and further more since a brown out this morning the battery back up outlets dont seem to be recieveing power. I dont know how long it has been in 'Charge Only' mode. Any thoughts on if the ups is dead of if it has a chance of recovery.

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  • lisa_richter Mar 30, 2008

    Only about 6months.. I finally got it out of 'Charge Only' mode by unpluging for a few mins, plugging it back in and allowing it to charge with nothing pluged in overnight. Howver, the battery backup outlets dont work still, only the surge protected outlets. I think you are on the right track that it is the battery but it just doesnt seem old enough. I thought Tripp.lite was a decent brand to go with.

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It's mostly a battery issue..how old is that unit?

Posted on Mar 28, 2008

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Posted on Jan 02, 2017

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Tripp-lite Internet Office UPI 350U series has red light flashing by "Overload/Check Battery." What should I do. Thanks


The power rating of the equipment that is plugged into the battery-supported outlets must not exceed the UPS capacity. To make sure it doesn't, add together the power rating for each piece of equipment and compare the total requirements to the capacity of the unit, which is listed a) on the bottom of the UPS, or b) on the Specification tab on Tripp Lite's product page. If the total power draw of the connected equipment exceeds the capacity of the UPS, the load MUST be reduced for the UPS to perform properly.

If this is NOT the case, disconnect the unit from the wall outlet and check the battery voltage- it may be at its end-of-life cycle. It may not be holding the charge or not take a charge anymore.

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What is building wireing fault


The UPS is sensing either a lost ground... or a swapped hot-neutral connection.I wouldn't think the UPS is that smart to sense an open Neutral..
make sure you have a good 3 wire connection going to the UPS...

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/lisa_52daba487e5b4d53

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Hi there, I'm wondering if I can use my "Trip Lite Office UPS500" as a surge protector only (the left 3 outlets), I don't need the battery back-up? Is it going to work properly without the...


Yes it will work just fine make sure that the outlets you are plugging into the 3 are surge protected. Thanks for using FixYa! Most battery backups and backup modules are surge protected on-board. John

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Only one side of the outlets work...


From the User Manual:

“OVERLOAD/CHECK BATTERY” LED: this red LED lights continuously after a self-test to
indicate the capacity of the battery-supported outlets has been exceeded. To clear the overload, unplug some of your equipment from the battery-supported outlets; then use the ON/OFF/TEST button to run a Self-Test. If the UPS continues to detect an overload, remove more equipment and repeat the self test until successful.

CAUTION! Any overload that is not corrected by the user immediately following a self-test may cause the UPS to shut down and cease supplying output power in the event of a blackout or brownout.

The LED flashes to indicate the battery needs to be recharged or replaced. If the LED flashes (and a continuous alarm sounds) during a prolonged blackout or brownout, the UPS’s batteries are nearly out of power; you should save files and shut down your equipment immediately.

If the LED flashes following a UPS self-test (after the UPS is turned ON), it may indicate that the battery needs to be replaced. Allow the UPS to recharge continuously for 12 hours; then use the ON/OFF/TEST button to run a Self Test.

If the LED continues to flash, contact Tripp Lite for service. Should your UPS require battery replacement, visit Tripp Lite on the web at www.tripplite.com/support/battery/index.cfm to locate the specific replacement battery for your UPS.

Hope this helps!

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How to configure and setup Tripp Lite SmartPro UPS "Out of the box"?


hold off button until in bypass mode comes on. to setup hold scroll and select buttons down together, until it goes to setup mode. make selections. exit. then hold on button until it beeps and comes on through diagnostics.

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You need to look at the batteries..in order for the unit to turn on..the batteries have to be significantly charged up ...measure the batteries with a voltmeter with the unit unplugged...they should be roughly 12.5 to 13.5 volts...if not..you need new batteries

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Quit out the screw in the back of the equipment, QUit out the battery power supply under the device.
Greetings

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