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Not responding in both modes..but windows hardware configurTION shows deice is working it is a manhattan wireless mouse

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They go bad ive learned that reacently u might need another one

Posted on May 08, 2010

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Posted on Jan 02, 2017

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Hi, Please uninstall any logitech software version present on your OS (if available) - Then please proceed to clean boot. ( http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=228 ) -> Unplug all the USB devices connected to the computer ( Less keyboard + mouse ) please use corded kbd+mouse if
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My wireless mouse 5000 is not responding yet the keyboard is. So, what is the problem?


Replace the batteries, look under the mouse you should see a removable cover, the batteries should be in there.

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Mouser curser not responding.


try it in safemode
just before windows starts press f8 a couple of times.
Select Safe mode
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If it doesn't then it's probably a hardware failure. get another mouse.
If it does work then some setting is mess up in windows.
while in safemode goto control panel- system- device manager
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1 Answer

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Go to the device manager and uninstall both units. power down the pc, hook up the hardware and reboot. Make sure when yu uninstall the hardware that you do not check the box that says uninstall the drivers. You want to keep the drivers intact. When you reboot with the hardware attached, windows will read the hardware and reinstall the drivers. If you are connected to the web, windows may even ask to search online for the most up to date drivers, let it.

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try to check if is it properly installed not just the hardware but as well as the software. Basically when we plug in a usb deice especially first time you inserted that device it sometimes need allowable time to install its driver. Also try to check if you computer supports plug and play device such as USB cause sometimes not all USB device are supported in all different types of hardware.

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