Question about Microsoft Windows XP Professional

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Everytime i go to play a game on my computer it tells me it can't find my direct 3d device can you please refer me to a free download website to fix this problem my computer is running windows xp professional

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  • bich30 May 08, 2010

    i have tried what you said and it is telling me that a more recent version is already installed pleaseeee heeellppppppl

  • bich30 May 08, 2010

    yes there are yellow exclamation marks next to my ethernet controller my pci modem and my video controller [vga compatible] is this fixable

  • bich30 May 08, 2010

    the exact message is in the first box :switching to the reference reasterizer,a software device that implements the entire direct3d feature set,but runs very slowly.

    and i press ok and the next box pops up and states : failed creating direct3d device

  • bich30 May 08, 2010

    everytime i go to play a 3d game i get this message switching to the reference reasterizer, a software device that implements the entire Direct3D feature set, but runs slowly so i press ok and get this message Failed creating Direct3D device.

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2 Answers

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Hi!

You need to reinstall your video card drivers. Restart the computer then reinstall the latest version of directx. Here is the link. http://download.microsoft.com/download/1/7/1/1718CCC4-6315-4D8E-9543-8E28A4E18C4C/dxwebsetup.exe

If that still does not work, uninstall the game and reinstall it.

I hope this helps.

Posted on May 08, 2010

  • Jubert Ledesma
    Jubert Ledesma May 08, 2010

    Thats the problem. There are bangs or errors with the drivers. You really need to reinstall them. Seems that they may be damaged. Right click each of those items that have the exclamation point on it and click uninstall. Download the latest version and run it. So that you fix those errors.

  • Jubert Ledesma
    Jubert Ledesma May 08, 2010

    Yes, that what happens if directx could not access the 3D hardware or the video card. It would attempt to run your 3D through that software. That's also the main reason why it is slow. 3D games require a lot of computation that's why all video cards have the capability to do those computations. That capability is being utilized by either directx or opengl. But since you have an exclamation point on your video card then that prevents directx to access the 3D capability of your video card which also explains why you get that error message. Only two things may have caused that exclamation point, a damaged driver for your video card or a damaged video card. Lets hope that it is not the latter. Thats why you need to reinstall your video card driver. The best thing to do is go to the videocard manufacturer's website and download the latest video card driver and install it. restart the computer then double check. if you still have the same bang then I suggest that you do a full reinstallation of your operating system. The worst case that could happen is that if you still have that bang. Then I suggest you purchase another video card. A good one. That way you will have a better 3D Game experience.

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Hi,

From the description of the problem, it seems that Microsoft DirectX (which is required for multimedia and games) is currently not installed on your computer.

You can download the free DirectX web installer from the Microsoft website by clicking this link. On the page which opens, click on the download button to download and install the web installer. (Kindly read and follow the installation instruction on the page which opens)

After installing the web installer, the required DirectX updates will be automatically downloaded and installed.

Hope this solves your problem. Thanks for using FixYa.

Posted on May 08, 2010

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  • AliTech110
    AliTech110 May 08, 2010

    Many thanks for the feedback.


    Please let us know whether the latest video drivers are installed on your computer. To check this, you will have to open the "Device Manager". To open the Device Manager, right-click on the My Computer icon on the desktop, then select Properties, then click on Hardware tab and click the Device Manager button.

    A list of all the installed hardware will now open. Check and see whether there is any Yellow Exclamation mark next to any of the listed device.

    Also, let us know the exact error message when you try to play the game.

    Thanks once again.

  • AliTech110
    AliTech110 May 08, 2010

    Many thanks for providing the details.


    Looks as if the video drivers and ethernet drivers are not installed in your system. Please let us know the brand and model number of the computer motherboard so that we can provide you with the link to download the drivers.

    Thanks again

  • AliTech110
    AliTech110 May 08, 2010

    Also, let us know whether your computer has on-board graphics or you are using a graphic card. 


    You can also install the video driver using the original motherboard installation disk.

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