Question about Jenn-Air 30 in. CCG2423 Gas Cooktop

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One burner does not click or light. When turned on, gas will flow but no electrical click. What is wrong and what do I do to fix it?

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There is a switch under each knob, the one that does not click will have the bad switch or the wire to the switch is bad.

The part number for the switch you need is 74005032. That is if the model number you show here is the right model of your cooktop (CCG2423). You will need to remove the top and take the glass off to repair.

Posted on May 08, 2010

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Posted on Jan 02, 2017

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Most folks want to find a bad part, and that can happen, but stove tops get dirty and cleaning usually helps. If not, you have a clean top to work on.

The indicator lens and/or the retainer are either broken or the retainer is missing. It's best to replace these as they are not expensive. When the top is off while cleaning is an perfect time to replace the lens.

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Hello, Is this a new unit? Is it still under warranty? Has it been recently worked on or converted to another type gas? I'd call the manufacturer (or the company that installed it) and have them send out a qualified technician to fix it. Are the burner flames a nice even blue color? Can you adjust the flames from high to simmer without them going out. If it was converted to another gas type, it's possible the wrong size orifices were put in or possibly that it needs to be converted because it is a natural gas unit that should be changed to propane, or vice-versa. Also be sure the appliance regulator was switched over to the correct type of gas. These are just a few ideas that come to mind. Let me know if any of these apply. Douglas

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Electric gas igniters sometimes get stuck in one position causing a clicking sound. The clicking sound that you hear is the electric arc that is pulsing from the igniter conductor (wire) to ground (the gas burner). It receives power from the electrical outlet that the stove is plugged into.
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I don't have a Thermador cooktop but here is ma taught.

Could you unplug the two faulty igniters and see if problem remained

Could you plug one of the faulty igniter at the location of a good one. The goal is to isolate the problem. Is it the igniter or the electronic board.

Faulty ground problem may occur also after an spillover on the stove. In that case, use a cotton swab dipped in scrubbing alcool and clean the spark area on the igniter and the burner.

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