Question about Brother MFC-5460CN InkJet Printer

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2 printers not printing black

I have both a brother MFC-620CN and a MFC-5460CN. Both have new original inks (we thought that was the problem) and have worked before but now connected to the same computer (not at the same time) they won't print the black sections of a page at all, only the colour. I'm thinking it must be a problem with my computer if both printers are doing it. Please help?!

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  • sambayford May 08, 2010

    Followed your instructions. I now have the software all installed and everything is communicating properly but still no black is being printed. Is there anything else I can try?

  • sambayford May 12, 2010

    Tried changing settings. The printer settings are default. When I chose greyscale still no black was printed. Word used the same properties for the printer.

    Still confused! How can two different printers have the same problem? Other laptops I have tried have the same results sharing the printer.

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No, it could be a problem with the drivers for the printers. Please follow the link below to un and re install the drivers on your computer.
Installing Devices on PCs and Laptops

Posted on May 08, 2010

  • Rinoo Kumari May 08, 2010

    Please check the print settings from Control Panel and print settings from the word processor (MS Word) and ensure that the printer is not set to print only color.

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