Question about Computers & Internet
The SCAN.MSI that comes up about your HP printer, that is located on the CD in a special folder.
It would be best for you to completely uninstall all HP programs from the computer related to the printer.
unplug the printer first
use the free(ware) version. Download the program, start it, go to the uninstall programs part, find the HP related items and uninstall, Use medium setting and delete all files and items it finds, just click on select all and then delete.
When that is done restart the computer, then use the CD or I'll direct you to the full feature download to reinstall it.
I've delt with this scan.msi issue quite a few times here and I know how to solve it. If this doesn't work for whatever reason you would have to go to the cd (right click, open) and find the scan.msi file, when the error comes up asking for the scan file, direct it there (Exactly to the file in the cd, it may be hidden inside a few folders) and it should solve that one.
Posted on May 08, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Apr 19, 2013 | HP PhotoSmart Office Equipment & Supplies
Jun 28, 2009 | HP PSC 1315 All-In-One InkJet Printer
Jan 29, 2009 | HP Photosmart C5580 All-In-One InkJet...
Jan 08, 2009 | HP OfficeJet 6310 All-in-One Printer...
Aug 02, 2008 | HP LaserJet 3050 All-In-One Printer
Jul 30, 2008 | HP LaserJet 3390 All-in-One Multifunction...
Jan 13, 2008 | Office Equipment & Supplies
160 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: