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Can't download iTunes, IE 8, HP Printer...Fatal Error MSI Scan is the usual statement, although I've gotten numbered failures too. But Fatal Error is the main one.

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  • ezloan1 May 08, 2010

    I don't know where to look for either of the patches you directed me to download from HP. I went to their site, but don't know where to go from there.

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Hey

The SCAN.MSI that comes up about your HP printer, that is located on the CD in a special folder.

It would be best for you to completely uninstall all HP programs from the computer related to the printer.
http://www.revouninstaller.com/revo_uninstaller_free_download.html
unplug the printer first
use the free(ware) version. Download the program, start it, go to the uninstall programs part, find the HP related items and uninstall, Use medium setting and delete all files and items it finds, just click on select all and then delete.

When that is done restart the computer, then use the CD or I'll direct you to the full feature download to reinstall it.

I've delt with this scan.msi issue quite a few times here and I know how to solve it. If this doesn't work for whatever reason you would have to go to the cd (right click, open) and find the scan.msi file, when the error comes up asking for the scan file, direct it there (Exactly to the file in the cd, it may be hidden inside a few folders) and it should solve that one.



Posted on May 08, 2010

  • Ekse May 09, 2010

    hello? i've not heard anything back from you? do you need further assistance? if not, please click on the accept button below my solution.


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