Question about Toshiba Satellite A3 A355D-S6922 Notebook

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Toshiba Laptop Scroll problems

I have a Toshiba Satelite Laptop. The scroll feature for the touchpad works fine most of the time, but out of no where, it will completely stop working (the scroll feature) and the touchpad symbol on the taskbar in the right corner, has a blue line on the side of it and it just stays there. I can restart the computer and it will work fine again, but it could be anywhere from as little as 3 minutes to 2 weeks and it does it again. Most of the time, it happens before I get off of the computer that time. I took it back to bestbuy and all they did was reinstall the drivers, and it still does the same thing. I have also tried the synaptics driver and that just makes everything worse.

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  • mddude May 07, 2010

    I got what I thought was the new drivers, but even when I go to toshiba's website, my computer isnt even listed on their drop menue. It is the Toshiba Satellite A355D-S6889. I did look for some updates on the driver, and I even found the drivers that I already have and reinstalled them. The synaptics was a recommended update from Microsoft, and it was horrible, it didn't even have a scroll feature, so I took it off and installed the ones from Toshiba again, and I still have the same problem. I bought this December 08, and it has been a problem since.

  • mddude May 07, 2010

    I actually just went to another part of Toshiba's website, and found my computer on that drop down list. I found the synaptics and the alps (which originally came on my computer) and I am going to try the alps again. They both were realease on 12/03/08. About the time I time I bought the thing, so maybe it will work. I am installing it now.

  • Dennis Gutowski
    Dennis Gutowski May 11, 2010

    You tried the newest drivers from the company? I ask because toshiba has had some mice and touch pad problems in the past, and have since fixed some of them via new driver releases on their site..? I know you said you have the newest synaptics driver, but just had to check.

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Hello,

Scrolling is not obvious because there is no area actually marked on the touchpad that shows where it is. Also if you tap the area before doing it, it won't work. Even for me it is hit and miss, since I don't practice with it enough. You could adjust the area that it uses and make it bigger, but then that gets in the way of regular mouse usage.

I would suggest that you try it at a store, and have a sales person show you how to use it.

As for the curser jumping even with that checkmark, well it can. All that checkmark does is turn off the touchpad for a brief moment while oyu are typing. Pause for a second and the touchpad is active again, then slightly bump the touchpad and your mouse will jump. Prove this to yourself by turning off the touchpad entirely with Fn+F9.

In the touchpad settings you can adjust various things to suit you. For example increase the slider for the diable while typing chekmark oyu mentioned, decrease sensitivity, turn off tapping support, etc. Each have thier pros and cons, and that is why they are adjustable.

Also, since you repaired it, I assume they tested it to make sure it was working. And if the touchpad is working, then the jumping adn the scrolling have nothing to do with a hardware problem, it is all software. You can replace hardware till the cows come home and it won't change things. So look at the software settings for scrolling and for "jumping".
This signature left intentionally blank.

Please let me know if you have any further questions or concerns.

Thanks.

Posted on May 07, 2010

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HOW DO I KEEP MY FONT SIZE FROM CHANGING


Font size and Zoom control are controllable on several laptops models and browsers with the combination key-and-mouse combination of CTRL and the mouse Scroll Wheel. If your scroll wheel functionality on your Toshiba laptop is also governed by your touchpad and IF that touchpad is malfunctioning, then whenever you activate the Zoom feature keys (CTRL, "+", or "-" keys), then it is possible to zoom the text on certain browsers or increase the font size in certain MS Office products, like Word.

Replacing the palmrest-and-touchpad assembly might be one possible solution but you might also be able to verify/test for a failing touchpad by deactivating it's scolling feature in whatever Toshiba Mouse Utility software that they installed on the machine or look for it in the touchpad and/or mouse settings in the control panel. If it can be deactivated, and your problem goes away, then you know the touchpad (or its driver) is faulty.

Also, test it in Safe Mode. If the problem does NOT exist in Safe Mode, then your hardware is most likely OK and it's a sofware issue (such as driver, software, or utility).

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1 Answer

Unlock scroll key


Toshiba laptop computers use multi-function touchpads, which often have software features added to the touchpad manufacturer's basic package. If your Toshiba laptop's touchpad won't scroll but its other functions are working, you may simply need to adjust your settings. If the problem occurs suddenly, try restarting your computer before resorting to other methods. Sometimes the addition of new software or other features can interfere temporarily with the touchpad driver, interrupting the scrolling feature. If a simple restart does not restore your touchpad's scrolling feature, check its properties through the control panel. The exact options for doing so will vary by laptop model and operating system.

Click "Start," then "Control Panel." Navigate to "Mouse," which may be under "Hardware and sound" or a similar category, depending on your operating system. Select the "Touchpad" tab in the "Mouse" window. This tab will also list the touchpad manufacturer, most often Synaptics on Toshiba computers. If you have more than one built-in pointing device, as is the case with the touchscreen model Toshiba Portege series, choose the "Hardware" tab and select your touchpad, then click "Settings." Select "Properties," "Settings," "Advanced" or the similar option on your system. Click the box next to "Enable scrolling" if this option is available. For Synaptics touchpads, you may have a list of options; click the arrow to the right of "Scrolling" to open the scrolling list and select one-finger or two-finger scrolling to access the specific features. Click to enable any scrolling features you desire, then select "Adjust scrolling region" or the similar option, if available. Drag the scrolling region to cover a larger portion of the touchpad if you want to ensure you can scroll easily. Click "Ok" to apply any changes and close the options windows. Keep clicking "Ok" until all of the windows with this option are closed. Restart your computer if prompted. Your scrolling feature should be enabled.
http://askiris.toshiba.com/ToshibaSupportSite/search.do?cmd=displayKC&docType=kc&externalId=http--cdgenp01csdtoshibacom-content-support-manuaserguides-su1083054-SatM50M55PMAD0004401105May05pdf&sliceId=pdfPage_171&dialogID=79031610&stateId=0%200%20

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1 Answer

The touch mouse will scroll and move but won't click.


you might have to reset it
Most modern laptops with touchpads offer vertical scrolling, horizontal scrolling or both. These features are located along the right-hand and bottom edges of the touchpad, respectively, and are activated when you swipe your finger along the touchpad edge. Scrolling functionality is nearly always enabled by default, but some users find the feature an annoyance and elect to turn it off. In most cases you can simply turn the feature back on using the Windows Control Panel.

Click the Windows Start button, select "Settings," and then click "Control Panel." Double-click the icon labeled "Mouse." Select the Touchpad properties tab. The labeling of this tab varies, depending on your computer manufacturer, operating system version and the device drivers installed on your machine. Common labels include "Touch Pad," "Device Settings" and "Dell Touchpad." If you do not see this option, you may not be able to turn on scrolling for your laptop; skip the remaining steps and refer to the "Warnings" section below. Click the "Settings" button within the Touchpad Properties menu and look for the section labeled "Scrolling Settings" or similar. Enable scrolling within this section and define other scroll settings, such as scroll zone width and scrolling speed. Click "OK" to confirm your changes, and then close the Control Panel windows opened in the previous steps. The scrollbar on your laptop is now enabled.
Scroll Is Not Working With Windows 7 b> Certain computer touchpads have a vertical section on the pad itself that is used to scroll through the page or program window that you are currently viewing on your computer. If the scroll functionality suddenly stops working but the actual touchpad is still fine, this means that the part of the software for the device that controls the ability to use the scroll has been disabled. You can enable it again in the Control Panel.
Click "Start." Click "Control Panel." Click "Mouse." Select the "Enable Scroll" option (or whatever similarly named option is available on your specific model of laptop computer). Click "Apply." The scroll bar on your touchpad will now work again.

b>

Feb 15, 2013 | HEWLETT-PACKARD Hewlett Packard HP 6730b...

1 Answer

My scrollbar will not work. I can use my touchpad just right and right click and left click, but I cannot scroll on a page I have to use my arrow keys, how do I fix this?


Most modern laptops with touchpads offer vertical scrolling, horizontal scrolling or both. These features are located along the right-hand and bottom edges of the touchpad, respectively, and are activated when you swipe your finger along the touchpad edge. Scrolling functionality is nearly always enabled by default, but some users find the feature an annoyance and elect to turn it off. In most cases you can simply turn the feature back on using the Windows Control Panel.

Click the Windows Start button, select "Settings," and then click "Control Panel." Double-click the icon labeled "Mouse." Select the Touchpad properties tab. The labeling of this tab varies, depending on your computer manufacturer, operating system version and the device drivers installed on your machine. Common labels include "Touch Pad," "Device Settings" and "Dell Touchpad." If you do not see this option, you may not be able to turn on scrolling for your laptop; skip the remaining steps and refer to the "Warnings" section below. Click the "Settings" button within the Touchpad Properties menu and look for the section labeled "Scrolling Settings" or similar. Enable scrolling within this section and define other scroll settings, such as scroll zone width and scrolling speed. Click "OK" to confirm your changes, and then close the Control Panel windows opened in the previous steps. The scrollbar on your laptop is now enabled.
Scroll Is Not Working With Windows 7 b> Certain computer touchpads have a vertical section on the pad itself that is used to scroll through the page or program window that you are currently viewing on your computer. If the scroll functionality suddenly stops working but the actual touchpad is still fine, this means that the part of the software for the device that controls the ability to use the scroll has been disabled. You can enable it again in the Control Panel.
Click "Start." Click "Control Panel." Click "Mouse." Select the "Enable Scroll" option (or whatever similarly named option is available on your specific model of laptop computer). Click "Apply." The scroll bar on your touchpad will now work again.

b>

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1 Answer

Scroll bar


Most modern laptops with touchpads offer vertical scrolling, horizontal scrolling or both. These features are located along the right-hand and bottom edges of the touchpad, respectively, and are activated when you swipe your finger along the touchpad edge. Scrolling functionality is nearly always enabled by default, but some users find the feature an annoyance and elect to turn it off. In most cases you can simply turn the feature back on using the Windows Control Panel.

Click the Windows Start button, select "Settings," and then click "Control Panel." Double-click the icon labeled "Mouse." Select the Touchpad properties tab. The labeling of this tab varies, depending on your computer manufacturer, operating system version and the device drivers installed on your machine. Common labels include "Touch Pad," "Device Settings" and "Dell Touchpad." If you do not see this option, you may not be able to turn on scrolling for your laptop; skip the remaining steps and refer to the "Warnings" section below. Click the "Settings" button within the Touchpad Properties menu and look for the section labeled "Scrolling Settings" or similar. Enable scrolling within this section and define other scroll settings, such as scroll zone width and scrolling speed. Click "OK" to confirm your changes, and then close the Control Panel windows opened in the previous steps. The scrollbar on your laptop is now enabled.
Scroll Is Not Working With Windows 7 b> Certain computer touchpads have a vertical section on the pad itself that is used to scroll through the page or program window that you are currently viewing on your computer. If the scroll functionality suddenly stops working but the actual touchpad is still fine, this means that the part of the software for the device that controls the ability to use the scroll has been disabled. You can enable it again in the Control Panel.
Click "Start." Click "Control Panel." Click "Mouse." Select the "Enable Scroll" option (or whatever similarly named option is available on your specific model of laptop computer). Click "Apply." The scroll bar on your touchpad will now work again.

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Hi,

The notebook model you have is shipped with the Synaptics touchpad driver. Please follow the below steps to enable scrolling features:

1. Open Control panel -> click on Mouse . It will display Mouse Properties dialog box.
2. Under Mouse properties Window click the Device Settings tab
3. Click on Device Settings -> Settings button. This will display the Properties for Synaptics TouchPad on PS/2 port.

4. Follow the steps below to enable the Tapping Feature :

Highlight Tapping in the Left hand side , and Check the Enable tapping in the Right hand box .

5. Follow the steps below to enable Scroll feature:

Highlight Virtual Scrolling in the Left hand side and Check both the boxes in the right hand side.
6. Click OK .
Alternatively you can anble scrolling by reinstalling touchpad driver.

Touchpad driver for Vista:

ftp://ftp.hp.com/pub/softpaq/sp39501-40000/sp39534.exe

Touchpad driver for Windows 7:

ftp://ftp.hp.com/pub/softpaq/sp44501-45000/sp44940.exe

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1 Answer

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i did a system restore to take the laptop back to how it was before some automatic updates had taken place and now its working again.
ok, not the best solution i know, but at least its resolved the problem for now.
thank you.
kind regards
jackie

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First see is it Your Laptop Touchpad driver installed or not..If driver is no installed it gives this type of problem.so install touchpad driver for Your model

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2 Answers

Scroll function on my Toshiba Satellite TouchPad isn't working


I would go to this link and select your device and download the driver/software for your device. Try to reinstall the driver/software.

http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp?nav=Download&cm_sp=Sitemap-_-Support-_-DriversDownloads

Note:
Fn-F9 is a hot key combination that will enable/disable the touchpad.

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