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In case of a paper jam , which may occur if the shredder is pushed beyond its specified capabilities, press the control switch to the off [O] position and empty the basket if full. Then:
1) Press and hold control switch in reverse [R] position and attempt to back paper out of shredder.
2) If shredder jams in reverse mode, press control switch to automatic [I] position and attempt to continue shredding operation.
3) If shredder jams again, alternate control switch slowly between reverse [R] and automatic [I] positions to attempt to move jammed paper completely through shredder.
If you are unable to clear the jam using this method, turn off and unplug the shredder; remove the wastebasket from cabinet and carefully remove any paper extending below the cutting cylinders; empty the waste basket; insert waste basket and repeat jam clearing procedure.
You will first need to unplug your shredder. On either side on the shredder head, there are grooves. These are finger grooves. Place your fingers inside the finger grooves and lift up. This will remove the shredder head from the waste basket. Simply empty the waste basket, replace the shredder head and plug back in.
there is paper jammed in front of the sensor. it was likely caused by feeding too much paper into the shedder at one time and now a chunk of shedded paper bits it blocking the sensor from seeing that the shedder is clear
if you look at the underside of the shredder, you will likely find a pressure switch that is actuated when it sits on the stock bin, either modify it to touch when on the new bin or secure it so it is depressed all the time. This should allow it to operate on the replacement bin.
I had this same problem. This is what I did to fix it.
When I went to ShredCare.com (the recommended web site for technical support of this particular shredder), I read that 'Most models of shredders have a safety interlock switch that is activated by the basket.' Upon looking closely at my basket and the shredder, I found this safetly interlock switch and made sure to align it with the proper position within the basket. There is only ONE way to place the shredder on the basket and have this safety interlock switch activated. The switch is located on the underside of the shredder. Align this switch with the ridge on the inside of the basket. Listen carefully and you will hear the switch 'click' when in the right position. Mine is very touchy. I've even had to press in on the side of the basket while shredding to make sure that the ridge and the switch are making contact.
Are you sure the saftety switch on the left side of the shredder is in contact with the small metal latch on the inside left side of the basket. The machine won't work unless the ssfety switch is pushed in.