Question about SanDisk Sansa Clip MP3 Player

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Hello, when I turn on my sansa clip the song title and battery icon are both faded. I thought the battery ran out. Been charging it for awhile now but cannot tell if it is fully charged or not cos I can barely see what is on the screen.

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Turn up the brightness of the screen.

Posted on May 07, 2010

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MY SANSA CLIP JUST STOPPING PLAYING AND TOTALLY OFF AND IT COULDN'T CHARGE WHAT WILL I DO PLEASE ADVISE ME. THANKS


Hi,love to help out, but can not know exactly what happened to the mp3 player before it went off, so am going to give you steps to troubleshoot your mp3 player..

Power Problems

Try recharging the battery if the MP3 player is not turning on. To recharge the battery, connect one end of the USB cable to the USB port on the MP3 player and the other end to an open USB port on your computer. The Sandisk MP3 player will begin charging.
Try turning the player back on. If it does not turn on, perform a reset. To do this, press and hold the "Power/Menu" button for at least 15 seconds.

Turn the player back on.


Press the "Menu" button if the player keeps turning off periodically. Select the "Settings" option in the Menu and select "Power."


Select "Auto Power Off" and turn off the sleep settings.
Play and Display Problems


Connect your Sandisk to the computer. The computer will automatically recognize it as a new device.


Double-click "My Computer" on the desktop. You will see your MP3 player's icon listed as a removal disk together with other removal devices.


Double-click the MP3 player's icon. Double-click the "Music" folder. You will see all the songs uploaded on your player. Right-click the music file that is not playing and click "Properties." In the "Properties" window, you should see which format the music file is in. If it is not an MP3, WMA or WAV, it will not play. Only upload music files of these formats.

Right-click a music file that displays "Unknown artist/album" and click "Properties." Click the "Summary" tab and click "Advanced." Input the data you want, such as the song title, album, artist and year. Click "OK" to save the changes.



Rule Out Basic Hardware and Software Issues

Verify the stability of the Sandisk Sansa MP3 player's hardware and software to help narrow the scope of your troubleshooting efforts. Check that the player has a full battery charge by connecting the Sandisk Sansa to your computer using the included USB cord and waiting for the yellow charging icon to show on the player's screen. Ensure the Sandisk Sansa's internal software is current by downloading the latest firmware updates from the Sandisk website.
Troubleshoot File Issues on the Sandisk Sansa MP3 Player

Review the digital files for potential compatibility conflicts that are causing errors on the Sandisk Sansa MP3 player. This is one of the most common causes of problems when trying to play songs on the device. Look at the end of each of the song files on your computer and check that they end with ".mp3" or ".wma." Use the Sansa Media Converter software (included on the player's original software installation disk) to convert any other files into a format that is compatible with your MP3 player. Make sure you have all rights to the songs. Some songs, such as those purchased in iTunes or the Windows Media Store, require an individual to give each player playback rights. If your Sansa player has not been verified, it will not be able to play protected files.
Contact the Sandisk Technical Support Hotline

Contact the Sandisk Technical Support Center if all troubleshooting attempts fail to restore the Sandisk Sansa to an error-free status. Individuals covered under the Sansa's one-year warranty, or individuals willing to pay a small fee, can contact Sandisk electronically via its support website (link in the Resources section) or via telephone (866-726-3475).


Hope it helped.

Have nice day.

Feb 25, 2011 | SanDisk Sansa Clip MP3 Player

1 Answer

How do I know the sandisk is fully charged


I just bought a Sansa 8GB Clip, when the battery is completely charged the yellow battery icon (at the top right of the screen, to the right of "Connected") stays solid and is not animated, with the center horizontal bar completely filling the inner section of the icon. While it is charging the center horizontal bar is animated and slides from right to left. At no time does my battery icon turn green.

Jan 19, 2011 | SanDisk Sansa Clip MP3 Player

1 Answer

My Sansa Clip won't turn on even thought the battery is full.


Unfortunately there was a manufacturing flaw with many Sansa Clips which caused one of the battery leads to detach from the battery. A symptom of this is that the Clip will turn on and charge when connected to an external power source, such as USB or an AC adapter, but will not actually turn on using the internal power source (eg, the battery).

If your Clip is still under warranty, you should return it for a refund or an exchange.

Feb 17, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

My player (sansa clip 2gb)won't read tags (artist, album ...)


You check your songs from your computer first; Right click on one of songs, select Properties, select Summary tab (check Artist, Album Title, and Title). If they are there, you should update new firmware (search SANDISK FORUM from google). If they are empty, it's right for device display the filename.

Jan 18, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

My sandisk sansa clip mp3 player won't go past the start upscreen


Do a master reset on all the usb ports on your pc and reset the mp3 if you can.

Jul 06, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

Sansa Clip Won't take a charge...


Are you sure the cable you are using provides both data and power to the device? Some cables are data only and will not charge the device despite appearing so.

Has it held a charge before? If this is a new device and has not yet ran down then charged fully again yet, then I would return it.

Jan 26, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

Sansa View "Bad Track"


i had the same problem on mine but then when I opened the files on the small folder it shows there was this lock icon and then I realized that all the songs that have that lock say bad track. I used a different song download limewire and now all the songs work fine

Mar 26, 2008 | SanDisk Sansa View 8GB MP3 Player - Black

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