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Shredder won't shred any more.

Shredded 5 or 6 credit cards, one at a time.  Will not shred anything now.  Can go in reverse, but not forward.  Unplugged it and looked underneath, can't get anything to move - not sure what to do now.

Looked for Infoguard website, found this site.  Any suggestions?  Can't find instruction book, was hoping to download from Infoguard website.

ID-Armor 5-sheet paper shredder- reverse runs, but "On" button for shred does not. Removed all paper, let it cool down. Any advice?

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  • Home Office Mar 30, 2008

    Thanks for trying, I suspected something of the sort and decided to replace it.

  • Anonymous Oct 22, 2008

    It just won't shred anymore! Motor runs, and backward and forward signal comes on. It won't accept paper.

  • slddawson1 Oct 26, 2008

    runs in reverse but not forward even though the forward button is on. it can't get out of reverse.

  • Marlene Fischer Dec 07, 2008

    I shredded one of the junk mail 'credit cards' ... and the ht500x jammed. I put it into reverse ... and the bottom line -- the card mangled many of the plastic 'teeth'!!!



    So, does it pay to fix or replace a new top??



  • Anonymous Dec 16, 2008

    shredder goes in reverse but does not shredd

  • Anonymous Mar 18, 2009

    Shredder works only in reverse.

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I have the Infoguard SX100M Axeus, sold by Staples.
Only the reverse was working, UNPLUG and open back cover, the paper mechanical switch was working fine, red side switch, the gears and fuse were all ok, I think something on the circuit board was fried.

I switched the BLACK and WHITE wires with each other going to the shredder motor, thus when I switched it to reverse, it would go foward and shred. Its working now, only in reverse.

Posted on Mar 28, 2009

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I also have an ARMOR C505PZ that would only work in reverse and not forward. I removed the 6 screws on the bottom thinking that I could take off the top from the bottom and remove any more jammed paper. There must be some kind of locking device that you have to release to get top off as i could only raise the top 1/4" from the bottom prying them apart and inserting pliers on one side and pull up the other side.Idecided to give up and buy a new shredder..Before throwing it out I plugged it in and it works perfect now. Whatever I did resolved the problem & saved buying a new one Hope this helps someone . Sabre Don

Posted on Apr 28, 2011

  • Rick Kenny Oct 04, 2011

    There are actually 7 screws on this shredder. The 7th is under the QC sticker, near the middle of the bottom cover. It turned out that the problem was not inside the covers after all. The safety switch was not being closed when the unit was sitting in its bin because the vertical plastic strip in the bin that's supposed to close the switch was bent. After straightening the plastic strip, everything is working again. Maybe this tip will help someone else: check for a bent plastic strip in the bin.

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You might have broken the actual mechanism enabling it to move forward. To be honest, your easiest solution would be to buy another shredder rather than attempt repair if this is the case, they're so cheap now.

Posted on Mar 27, 2008

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First of all I have 2 of the SX100M shreders. They both quit operating. I opened them up and reversed the motor leads. Now they will sched by turning the switch manually to REV.
They do not work automatically now but I can still schred. They are both great scheders when they worked properly but the electronics inside are a piece of junk.

Posted on Sep 02, 2011

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I have a Royal PX100MX shredder that only shred in reverse. I followed zee9's advice, opened it up and followed the cables from the reverse and forward switches to the motor. I reversed these cables and put it back together. Now it shreds forward as long as I hold the reverse button! No way to reverse shred, but it's still better than buying a new shredder...

Posted on Sep 18, 2009

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*SOLUTION*

Jesus, I can't believe none of you have figured this out yet: There is a switch that detects if it is on its bin. If it is not triggered, it will only work in reverse for safety reasons. You can either glue something to the part in the bin that triggers the switch so it pushes it up enough, or just open it and tape the switch in the closed position. You could probably just shove something into the opening for the switch from the outside to jam it in place too if you don't want to open it.

Posted on Sep 25, 2011

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It's fair to say for these consumer shredders, it's not a good idea to try to shred credit cards with them. I have a Armor ID-C505PZ. It is supposed to be able to handle credit cards. I just tried one, and it made it through halfway before getting jammed. Now it can only go in reverse, just like all the posters say above.

Posted on Dec 29, 2009

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