It's new, received yesterday, I charged it and loaded the software, today when I tried to use it the computer tells me it is not connected (it is) and the screen (on it works) shows "re-building library" with a long line underneath. Any idea?
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I found the solution. When I connected my device to computer, it was unknown. I tried to reinstalled the software; however, the problem was still going on. To solve it;
1. Connect your device to your computer,
2. My computer, system properties, device manager
3. Find Creative zen which has attention icon
4. Click the Zen and then delete it
5. Plug out your device, and plug it again. That's all.
I happen to overlook the warning to install first the software before connecting my new ZEN V Plus to my laptop. Now, whenever I connect my ZEN V Plus to my laptop, it cannot detect the device. Could someone help me what to do? Thanks a lot. I installed the software for the Zen...
Yes, but you also need to load the ZEN software onto her computer so that you can add music to the player. You can load the playlist several ways, using Yahoo music, Windows Media Player, or using the Zen Media Explorer.
i had the same problem but solved it, it seems that the usb driver does not always install with the software installation so you must install using the DEVICE MANAGER make sure first your mp3 player is connected, so ( copy & paste) your software to desktop, then go to CONTROL PANEL, then SYSTEM, then HARDWARE then DEVICE MANAGER, in device manager you should see ( zen v plus ) with a yellow question mark above it, which means the drivers are missing, click onto that and follow instructions to install the drivers which you will find in the software you have pasted to desktop. good luck, tony spain
As long as you have the USB 2.0 type cable, and the software loaded, you can charge the ZEN V on your computer. Be sure to load the software first. It will take several hours to charge fully the first time. While it is charging you can add music. When you see the plug icon in the upper right corner, it is fully charged. Be sure you are not adding music while you disconnect. Otherwise, just pull the plug and the ZEN should play for up to 12 hours.
do you have media player 11? ZenV Freezes Have you tried updating the firmware of your Zen V Plus? I've had mine for almost an year and haven't had these issues -- I updated the firmware as soon as I unpacked it.
try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.
By the way, before updating the firmware, let the battery have a full charge, ok?