Question about Polycom PCY220016000001 SoundStation2 Voice-Conferencing Telephone with 3 Microphone Connections

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Polycom soundstation2 not picking up the line

We have a VOIP system, dial 9 to call out, the phone plugged in with the polycome works fine but the actual device does not. Any help is greatly appreciated.

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Posted on May 09, 2010

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My Duo has dial tone, I can dial out, and it works fine. But when anyone calls me they immediately get an automated message to the effect "the number you dialed is not a working number, please hang-up and...


This is a problem with the your VOIP carrier failing to translate and switch incoming calls to your device. Contact them and describe the problem and they should be able to fix it fairly quickly.

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Polycom soundstation 2 does not have a dial tone


That Polycom runs off of Analog dial tone.
Either a dedicated line or in most cases from an ATA off the phone system.
You should be calling your vendor/tech in that handles the phone system to check programming, cabel, jack and the Polycom itself too.

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http://www.3cx.com/sip-phones/cisco-7940.html

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Since the 3cx softphone worked well, I don't see why you couldn't configure each as for 3cx and make them work as well.

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Everything is fine now.  Turns out the problem was not with the phone at all, but somewhere in the tangle of connections from our high speed internet modem to the router to the VOIP device.  Resetting all three of these fixed it.

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Polycom Soundpoint IP 501 - URL call is disabled


This in it's most basic description means that the phone is unable to register with the SIP server, most likely for lack of internet connectivity or a firewall blocking the packets.

If you've verified connectivity and opened the proper ports and the phone fails to initialize and still getting “URL Call Disabled” or all of the above parameters are correct, update the firmware for the router. This can usually be done within the router configuration. Then reboot in order, the cable modem or DSL, the router or switch, then the phone. This may solve the problem.

If still having the same issue, confirm in the router configuration for settings such as SIP proxy, gateway, or application layer or any configuration setting for SIP or VOIP. If any of these do exist, make sure they are turned off as these may only confuse or adversely affect many implementations.

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For incoming calls, the caller cannot hear me for 2-10 seconds after I pick up


You've got an IP issue somewhere in your setup. It sounds like the call is being lost and then the phone is querying the DNS server to find out where it should be looking for the call. Do you have a VOIP server name or it's IP address in the setup? Are you using DHCP or manually assigning IP addresses? If the VOIP server is not on a static IP, I would fix that first. Post back here the answers and we can look at it further.

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