Question about Polycom PCY220016000001 SoundStation2 Voice-Conferencing Telephone with 3 Microphone Connections

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Polycom soundstation2 not picking up the line

We have a VOIP system, dial 9 to call out, the phone plugged in with the polycome works fine but the actual device does not. Any help is greatly appreciated.

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Posted on May 09, 2010

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Polycom soundstation 2 does not have a dial tone


That Polycom runs off of Analog dial tone.
Either a dedicated line or in most cases from an ATA off the phone system.
You should be calling your vendor/tech in that handles the phone system to check programming, cabel, jack and the Polycom itself too.

Dec 11, 2012 | Polycom Soundstation 2 Full Duplex...

1 Answer

The instruction manual has been misplaced and I am trying to set up a conference with dial in people


here is the companies direct link to the user manual:
if you have the SoundStation 2 with a display here is the link:

http://support.polycom.com/global/documents/support/user/products/voice/soundstation2_with_display_user_guide.pdf

Without display

http://support.polycom.com/global/documents/support/user/products/voice/soundstation2_without_display_user_guide.pdf

Aug 16, 2011 | Polycom SoundStation2 Audio Conference

1 Answer

How do I connect 3 phone calls on a Polycom Soundstation 2. There doesnt seem to be a hold button


It depends on what system it is installed on.

NUT, generally, with the first caller on, press flash you will get intercom tone again, dial 9 and connect to the next party. Once connected, press flash again and you should be connected to the original party.

Oct 23, 2009 | Polycom SoundStation2 Audio Conference

1 Answer

We have a Avaya soundstation2 2490. We had to buy a new interface module and now we can't dial out. We can recieve calls.


have you verified the proper COR has been assigned to the station?

call you dial intra office extensions?

what is happening when you dial?

Jun 11, 2009 | Polycom SOUNDSTATION2 AVAYA 2490...

1 Answer

We cannot make an indirect call using polycon soundstation2


it appears u have connected it to the epabx extension. when u try nos first & then press call, the unit dials the nos so fast that it does not understand ur access number (0 or 9) for dialling out.for this u need to give a pause between the access number ( 0 or 9 to get the dial tone for diallin an external no)this is available on the keypad as pause / redial & then out the number & press call.the prob should get fixed!

Sep 23, 2008 | Polycom SOUNDSTATION2 AVAYA 2490...

1 Answer

Static from SoundStation Premier


Check the phone cable you are using for your POTS line. Attach a phone directly to the phone jack and see if it is clear or static without the device.

May 20, 2008 | Polycom >>> SOUNDSTATION PREMIER EX /AVAYA...

5 Answers

Conference call with a Polycom SoundStation EX


The conferencing capability to bridge 2 (or more) external stations comes from the telephone equipment/service that you have purchased. Either you are behind a PABX or Electronic KSU, which provides multiple phone service to your office, or you purchase conferencing capability from your local telephone provider (Verizon, AT&T, etc). In either case, the way to initiate a conference call would be the same as when you would have a desktop/office phone and establish a conference/bridged call to external parties. Usually this occurs by having one party on the line, flashing the disconnect button momentarily, getting a new dial tone, dialing and connecting to a second party, then flashing the disconnect button again, which signals the equipment to bridge those two calls to your station.  On the SoundStation EX there is a Flash button that provides that capability of momentarily flashing the disconnect button.  Try and see if that works. If not, then you will need to make arrangements to purchase the external equipment or service from your provider.  If you have the PABX or electronic KSU, it may also be a configuration option that you will need to have your support person for your telephone system, activate for that station connected to the SoundStation EX. Hope that helps. 

Oct 22, 2007 | Polycom >>> SOUNDSTATION PREMIER EX /AVAYA...

7 Answers

Polycom soundstation Ex - no dial tone


Someone in our office recently damaged the RJ-45 cable for our Polycom Soundstation. Because the jack was damaged I could not determine the order of the cables. After a call to polycom, we found the pinout information we needed - so I thought I would share, in case anyone else finds themselves in a similar situation:
With the RJ-45 prong pointing down the wires, from left to right are:
  • Black
  • Brown
  • Red
  • Orange
  • Yellow
  • Green
  • Blue
  • White
Then Crimp and test. I got this information directly from Polycom for use with the Polycom Soundstation. This information was not easy to get. They originally told me they could not provide the information and I would have to buy a power adapter. This is not true, just trim the cable and follow the above instructions.

Sep 14, 2007 | Polycom PCY220016000001 SoundStation2...

2 Answers

LCD Display keeps flashing "INITIALIZING"


It needs to be plugged into a properly configured Avaya Definity digital port / wall jack. (NOT a regular telephone line as this can damage the polycom!!!) Does another Avaya digital phone work in that jack? If it does then call polycom for a RMA and eturn the phone under warrenty. If another Avaya digital phone does also does not work you need to check the PBX configuration or there is a wiring error at the jack or the PBX.

Jul 10, 2007 | Polycom SOUNDSTATION2 AVAYA 2490...

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