Question about Palm TX Handheld

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Palm TX not turn on


I have a palm tx about 1.2 years old. It had difficulty starting and then 1 day would not start. Before that, no symptoms... worked very well.
I was charging it and I could feel mile electricity... as if there were a short.
I suspect the component that the hot sync cable connects to is the problem but I can not find one to buy. What do you think?


Don McCormick

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  • 2 more comments 
  • srak Apr 28, 2008

    My TX was working fine on saturday. Synched it, charged it and then turned it off on saturday but a few hours later it would not turn on. I've even pushed the reset button. I have no idea what to do or how it happened. 

  • Anonymous Jan 08, 2009

    My TX worked fine until I installed an after-market memory card. Then it started up ok, but after about 1 minute it shut down and I have not been able to start it up again. I have charged it, I have tried both the soft and hard resets, but nothing happens at all.

  • Daniro Feb 17, 2009

    My problem appears to be identical to that of 'srak' posted on Apr 28th, 2008. I was lucky that I has just figured out how to synch the handheld with vista. But now the handlheld wont come on at all. I tried charging via the USB in case it was my charger that's malfunctioning. Can anyone help? Does this always happen as soon as the handheld comes out of warranty?

  • Anonymous Mar 07, 2009

    I have the same / similar problem. After only 3 days of ownership, my new TX will not power up. NOTHING works to get this thing turned on. Spent too much time with tech support. I'm trying to return the unit for a refund. I can tell you trying to do that is not as easy as spending the $300 to buy it!



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It may be a faulty charger. You may have checked this already, but here is the link to the palm website
I have a palm TX as well I just hope its a bad charger and not the TX. Sometimes I my TX dosnt charge from the usb sync cable.

Posted on Mar 31, 2008


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I own a TX also and have not had this problem. The only Normal 0 thing I can think of to do is for you to go to the free palm chat service they offer. I have used this and it worked good for me. Here is a link to the free chat service. Scroll to the bottom of the page and you will see a Palm Chat. From there click on the link that says Chat Now and follow the online prompts. Best wishes...I hope this will help you.
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It sounds like the battery might be dead. If I were you I would take advantage of the free chat that palm provides to their customers. I have used it in the past always with good results. I am including a link to that page. Best wishes.

Scroll down until you see this.....
Other support options from Palm Palm Forums - free, always available - go there now
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Palm Chat - free, quick and simple - chat now
Communicate easily, securely, and instantly with a Palm agent.
Repair Services Open Check your warranty and learn about your repair options.
--> --> Warranty This product is covered under a limited warranty for 1 year. Eligible in-warranty repairs are offered at no charge for one year from the date of original purchase. You may be responsible for shipping charges. The warranty does not cover damage resulting from certain events or conditions. Please review your warranty for more information.
--> 2. Troubleshoot Review our solutions to determine if you can fix your issue on your own.
Try Troubleshooter --> Repair --> In warranty repair: --> To arrange for in-warranty service on your device, please contact Palm:
--> --> Out of warranty repair: -->
If the damage to your device falls outside warranty coverage, or if your device is no longer covered under the limited warranty period, you can arrange for an out-of-warranty repair from Palm. --> Cost: $199 US ($249 CAN)
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i,d suggest returning for replacement or refund, if it,s new/warranted.

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