Question about OfficeMax 0M96431 Shredder

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I put a few credit cards in (at the same time) and it is now jammed. I have tried to reverese, gears wont move at all. Have also tried to use pliers to pull out jam and butterknife to try to force through. Is there any way to disassemble the shredder or manually move the gears?

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Yes, you can disassemble it, but first I would try spraying the slot with WD-40 from the bottom and then pulling the fragments backwards out the top with a set of straight-nose serrated pliers. Keep in mind that a $50 shredder is pretty much considered a disposable item by the manufacturer and OfficeMax. Getting into it will be hard and you can't get parts should something break. They just aren't made to be serviced.

Posted on May 07, 2010

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I have a paper jam - Model ITSH-555. It's a small home model. The shredder makes an awful noise when it's on either in "Auto" mode or "reverse" and doesn't work. I can see the jammed...

Uplug the shredder and press the power button and hold it for at least 30 seconds to empty all energy in the machine.

Turn it over and use a pair of needle nose pliers to grasp the little pieces of paper hanging down and pull as many of them out as possible.

Turn it back right side up and find a hard plastic card (possibly a credit card that is no longer any good or similar) and see if you can push the card through the wheels where you insert the paper that is to be shredded. Pushing the card through the same way that you would insert paper should move the wheels and bring the paper out the bottom of the shredder.

If you are unable to get the wheels to move and release the paper out the bottom, then your only other option is to clean out the trapped paper manually. There are many ways to clean it out manually. You can use needle nose pliers, tweezers or a flat headed screw driver to try and get as much of the paper out as possible.

When you have cleaned out as much paper as you can, plug the machine back in and rock the forward and reverse lever back and forth to try and further the paper that is stuck to the outside of the machine. If it does not release the paper that is jammed inside the machine, it may push it further outside of the shredder or move it further along where you may be able to grab more manually and pull it out.

Unplug the machine and again remove as much paper as possible.

Repeat the steps above until you are able to clear the jam.

Good luck!

Dec 06, 2010 | Office Equipment & Supplies

1 Answer

I tried to shred a credit card and now its jammed. How do I get it out? Thanks.

Unplug it and let it sit for about 15 minutes. Open the top and carefully remove the bits of credit card with needle nose pliers. You may want to wear gloves to protect your fingers from the sharp edges of the shredder.

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Can't get shredder to work

Please ... unplug your shredder before doing this.

It sounds like you were on the right track picking paper out of the gears. The problem is that the paper can get really jammed up in there, especially when you use the reverse.

I found that I needed to use a combination of a small screwdriver with at least a 3 inch long blade to push the jammed paper through. The I use needle-nosed plyers to pull the paper through the other side.

Hope this helps. Please let me know if it does.

-- Wes (wcbyers)

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4 Answers


I have a similar problem. I took the shredder head and gear box apart and found two stripped gears. True, the gears are plastic unfortunately (which is why they stripped.)

The gears are simple to get at and to replace. Does anyone know where I can purchase a set of gears for this unit (there are 3)?

If so, could you, please, email me w/ that information? (
I'd really appreciate it.

Thank you in advance.
Joan Rapier

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Shredder that sounds but doesn't feed

sounds like you probally have a stripped or broken drive gear. Contact manufacturer for parts availability.

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