Question about Dyson DC07 Bagless Upright Cyclonic Vacuum

2 Answers

Lost suction. When up right there is suction but when I put it down to clean carpet no suction

Posted by on

Ad

2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 438 Answers

Hello,

There are several things that this could be. Probably the most common problem that we see when customers come in with this problem is actually a fairly simple problem to fix. Here are just a few things that this could be.

The fist possible problem is a VERY common problem actually.

Possible Problem #1. The first problem is extremely common. In fact, we probably see between 2-3 of these problems every week. It mostly happens after people take the bottom plate off the vacuum in order to clean the roller brush. What happens is when they reinstall the bottom plate, they put it on on incorrectly. It's actually very easy to do. When the bottom plate (soleplate) is installed wrong, there will be a gap between the bottom plate, and the agitator housing, or the purple tray the roller brush sits in. This will cause the soleplate to be a few inches higher off the ground then it should be, preventing the brushes from even hitting the carpet. This makes it seem to the user that vacuum has lost suction power because without the brushes hitting the carpet, the machine will not pick up very well on floors, but when they use the attachment hose there's plenty of suction power.

Here's a picture of the WRONG way to install the bottom plate. Notice the gap in between the two housings:


Lost suction. When up right there is suction but - 9739790.jpg
Here's another picture, that is the RIGHT way to install the soleplate:


8b953d0.jpg
I would say probably 6 times out of 10 this is the problem with the customers machine. If you checked the soleplate and it is installed correctly, move on to the second possible problem.

Possible Problem # 2. Turn the vacuum cleaner upside down so the brush roller is facing upwards. I found the easiest way to work on it is to put it on a counter top or work bench. On the left hand side behind the roller brush you should see a flexible transparent hose that goes from the motor to the agitator housing. This hose actually has a lot of strain on it when the vacuum cleaner is in the reclined position. When the first few series of Dyson DC07 models came out, they didn't make this hose long enough, so when the vacuum was in the reclined position, it would put too much stress on the hose, and cause the hose to actually crack, usually right where the end of the hose that goes into the agitator housing. Examine your hose and see if you have any visible cracks in this hose. If you need to you may just remove the entire hose assembly by pulling on it. It will easily come right out of the machine so you can inspect it better. Here's a picture of where thLost suction. When up right there is suction but - 54cb5e5.jpglly cracks:


54cb5e5.jpg
This would also explain why the vacuum works fine when using the attachments, but not on the floors. The attachment hose uses a different suction channel, and when the machine is in the upright position, no suction goes through this hose. If you do find a crack in this hose, the this hose needs to be replaced. Here's a direct link to that hose on our GoVacuum website.
Dyson DC-07 & DC-14 Upright Replacement Internal Hose Part # 904219

Possible Problem #3. I would suspect that this may not be the problem, but if neither of the solutions above worked, then try this one. Dyson's in general are prone to clogging. There are a few clog ports throughout the vacuum cleaner that were added there due to Dyson prototypes becoming clogged at these points. Here are pictures of how and where to check for these cLost suction. When up right there is suction but - 8b33cd4.jpgy remove the suction port covers at both Lost suction. When up right there is suction but - be63721.jpglocations:


8b33cd4.jpg

be63721.jpg

If you are getting suction power from the hose, but the vacuum still doesn't pick up on the floors, I think that these solutions should fix your problem. If you just replaced the clutch mechanism, the roller brush should be fine, but turn the vacuum over on it's side and make sure that the roller brush is actually spinning while it's on carpet mode. If none of these problems fixed your Dyson, please use the Clarification Request, or leave another comment here on the Fixya repair page, and I'll be happy to further diagnosis the vacuum cleaner with you.

I hope this was helpful to you. If so, please be sure to rate the repair as helpful by clicking the thumbs up icons in the top of the repair page. This is what keeps Fixya repair professionals like myself continue posting these detailed repair solutions for free, rather then just the premium ones that users pay to have answered. We really do appreciate when someone recognizes the work you've done. Thank you very much,

Chris J.
GoVacuum.com

Posted on May 07, 2010

  • Chris Jones
    Chris Jones May 15, 2010

    Dave,

    Try the first part of this repair that I have left, this should help you. The bottom plate is probably installed incorrectly, which is preventing the brushes from hitting the carpets:

    Hello,

    There are several things that this could be. Probably the
    most common problem that we see when customers come in with this problem
    is actually a fairly simple problem to fix. Here are just a few things
    that this could be.

    The fist possible problem is a VERY common
    problem actually.

    Possible Problem
    #1. The first problem is extremely common. In fact, we probably see
    between 2-3 of these problems every week. It mostly happens after people
    take the bottom plate off the vacuum in order to clean the roller
    brush. What happens is when they reinstall
    the bottom plate, they put it on on incorrectly. It's actually very easy
    to do. When the bottom plate (soleplate) is installed wrong, there will
    be a gap between the bottom plate, and the agitator housing, or the
    purple tray the roller brush sits in. This will cause the soleplate to
    be a few inches higher off the ground then it should be, preventing the
    brushes from even hitting the carpet. This makes it seem to the user
    that vacuum has lost suction power because without the brushes
    hitting the
    carpet, the machine will not pick up very well on floors, but when they
    use the attachment hose there's plenty of suction power.

    Here's a
    picture of the WRONG way to install
    the bottom
    plate. Notice the gap in between the two housings:



    Here's


    another picture, that is the RIGHT way to install the soleplate:



    I
    would say probably 6 times out of 10 this is the problem with the
    customers machine. If you checked the soleplate and it is installed
    correctly, move on to the second possible problem.


  • neil3940 Nov 13, 2010

    It gives me a place to start to trouble shoot.
    Thanks--Pam

×

Ad
  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Hi , i have a dyson dc07 , the green and purple version. the dyson **** well even at the base and the brush spins ok but it just wont pick up anything. it appears as though the brush is only level with the base and therefore wont brush up anything. any ideas ? thanks. dave

Posted on May 15, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Why is it not picking up dust and dirt from carpet. pipes clear. Can you help


How to Fix a Vacuum That Lost Suction - Quick and Dirty Tips

www.quickanddirtytips.com/.../how-to-fix-a-vacuum-that-lost-suction
Oct 3, 2013 - It's true, a vacuum that doesn't have suction is not very useful ... The first and most basic reason a vacuum isn't picking things up off the floor is if the ...The lower your carpet, the closer the dial or lever should be to the bare floor setting. ....it off and shaking the dust off put the power right back in my vacuum!

Common Vacuum Issues - and what you can do to solve them

blog.mchardyvac.com/.../common-vacuum-complaints-what-you-can-do...
Oct 4, 2013 - Your vacuum's job is to pick up dirt, dust and debris - so when it stopsdoing ... Often when your machine is not picking up it is due to loss of suction. If yourvacuum cleaner turns on but won't pick up on carpet or bare floors, ...

Is your vacuum cleaner not picking up dirt and debris ...

https://www.mrright.in/.../is-your-vacuum-cleaner-not-picking-up-dirt-a...
Jan 7, 2015 - But many times it does not pick up or suck the dust as effectively as it is supposed to do. ... If the vacuum cleaner fails to pick up dirt and debris and has no ... Deep clean your expensive carpets to restore their original look.

Jan 24, 2016 | Vacuums

2 Answers

Basic instructions and mixture ratio of cleaner and water


I would not leave the solution on the carpet for more than a few minutes! Clean it right away to minimize chances of bleaching out your carpet.

I have a Proheat 2X and and it would not dispense water & cleaning solution. I don't know if this will work with your unit... but I tried the Water Rinse setting and found water came out and was suctioned properly, but on the Light Clean, Normal Clean, and Heavy Traffic settings, the unit failed to do anything. Problem may be with leaving the soap dispenser in-place, which might scum up the tubing. With the dial set to "Tools", I had the same problem.

SO, an alternative to throwing out my unit and buying something else was to put one capful of the Bissell soap in the water resevoir and keep the unit on Water Rinse. IT WORKS BEAUTIFULLY NOW on carpet & tool settings. Don't know if this will help you, but at least I didn't have to buy a new unit. Rinse everything after using and there's been no problem.

Apr 18, 2010 | Bissell 7920 ProHeat Pro-Tech Upright...

1 Answer

WHEN I PUT THE MACHINE ON TO CLEAN TH CARPET THE WATER DISPENSES INTO THE CARPET AND THE BRUSHES do not SPIN and theres NO SUCTION TO REMOVE THE WATER FROM CARPET


Make sure the lower tank lid is on securely, clean the intake filter on the top right of the machine. ensure the front panel is installed (the square to remove for hoe use). this has to be in place for carpet operation

Apr 17, 2010 | Hoover SteamVac F5914-900 SpinScrub...

1 Answer

Lost suction from cleaning dyson roller brush


Hello,

This is actually a very common problem that we see for repair on Dyson Vacuums. Usually what happens is that the vacuum doesn't loose suction like most people think. You can test this by feeling the suction power on the hose. If you have suction coming from here, then most likely the machine isn't clogged.

What happens is that the bottom soleplate on the vacuum cleaner can easily be re-installed the incorrect way. If this happens the brushes on the vacuum cleaner can not even hit the carpet, which makes the vacuum feel like it's not picking up, but when the suction is tested from the hose it has plenty.

We see a lot of Dysons come in for repair with this problem. The bottom plate is not flush with the rest of the vacuum cleaner. Here's a picture of what an improperly installed bottom soleplate looks like:


974f88e.jpg
When the bottom plate is put back on the vacuum, you should make sure that the bottom plate (the purple colored part in the picture) is flush with the agitator housing tray (red part in the picture). If not, the brushes will not hit the carpeting, and the vacuum won't really pick up anything.

This is how a correctly installed bottom soleplate should look like:


70cf24d.jpg

This should be the first thing you should check on your vacuum cleaner as it's the easiest and most common solution. If this doesn't fix your Dyson, please just use the Clarification Request form, and let me know which exact Dyson model you have, and whether the vacuum has suction power from the hose, whether the brushes turn when set to the carpet setting, and how old the vacuum is. I'd be happy to try and further diagnosis the problem with you.

I hope that this was helpful to you. If it helped you, please be sure to rate the repair as helpful by clicking the thumbs up icons in the top right hand corner.

Thank you very much,

Chris J.
GoVacuum

Mar 31, 2010 | Vacuums

3 Answers

No suction when carpet cleaning. Also won't stand upright


Its possible that it may be blocked in the foot of the vaccum. try going through your instruction manual to locate details on how to disassemble the suction brush and connecting ducts. If you dont have one then use this link to download it. http://ubermanuals.com/node/1870

Let me know how you got on


Cheers

Jun 10, 2008 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

My vax rapide has lost suction unless you press down on the front.It worked fine the first few times I used it but now it leaves the carpet soaking!


I fixed mine by taking the spongey filter out and washing it through. Then, important step, dry it with a hairdryer and test the direction of air flow by putting the dryer up close to it and feeling if it comes out the bottom. For me, only one way worked, and I put it back that way into the head, and hey presto, full suction back again! Thank goodness.

Apr 14, 2008 | Vacuums

1 Answer

No Suction in Hoover U6450-900


If there is no suction, check the filters, if they are clean then there has to be a clog either in the hose or in the inlet down by the brush roll. See if there is suction at the hose end. If there is, then it is clogged down lower. Are you sure that the brush roll is turning when it is on the carpet? For a manual, go to www.hoover.com, put on your model number, if one is available, you can down load it.

Jan 07, 2008 | Hoover U6437-900 / U6439-900 Windtunnel...

2 Answers

How to for Belt replacement and solution to suction loss


You say it lost its suction, then you also say this is plenty of suction power, seems you cant figure out the prob. Try cleaning the fan on the suction blower. The blades can get chocked with dust which will give you a reduced suction.

Jan 05, 2008 | Vacuums

Not finding what you are looking for?
Dyson DC07 Bagless Upright Cyclonic Vacuum Logo

622 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dyson Vacuums Experts

AskDyson
AskDyson

Level 3 Expert

2572 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18394 Answers

Samyfam
Samyfam

Level 3 Expert

379 Answers

Are you a Dyson Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...