Question about Ingenico i6780 Signature Capture Pad - (6780US0035)

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Blank screens on ingenico i6780

I have had several units that have had blank screens, what causes this. The units have power they just go blank

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Hardware issues, they need to go back to ingenico or someother repair depo for repair.

or so I have seen. If anyone else or you have a different suggestion, please post.

Posted on May 22, 2010

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Ensure there is power to the Signature Capture Pad (SCP).

If there is power to the SCP, you should see a lit LED in the top-left hand corner.

If not, then it is a power issue. Check your power supply and the powerbar or outlet it is plugged in to.

If there is a lit LED, then chances are the board-level battery is dead. It's a button-style battery. You can not replace it yourself.

You will need to contact Ingenico or the company that sold it to you, to arrange for them to replace this battery.

Any attempt to open the SCP will most likely result in completely disabling the SCP, requiring it to be sent to Ingenico for repair.

FWIW, we had about 50% of ours do this, new out of the box.

Posted on Jan 15, 2015

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Ensure there is power to the Signature Capture Pad (SCP).

If there is power to the SCP, you should see a lit LED in the top-left hand corner.

If not, then it is a power issue. Check your power supply and the powerbar or outlet it is plugged in to.

If there is a lit LED, then chances are the board-level battery is dead. It's a button-style battery. You can not replace it yourself.

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Any attempt to open the SCP will most likely result in completely disabling the SCP, requiring it to be sent to Ingenico for repair.

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