Question about Ingenico i6780 Signature Capture Pad - (6780US0035)

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Blank screens on ingenico i6780

I have had several units that have had blank screens, what causes this. The units have power they just go blank

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Hardware issues, they need to go back to ingenico or someother repair depo for repair.

or so I have seen. If anyone else or you have a different suggestion, please post.

Posted on May 22, 2010

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Ensure there is power to the Signature Capture Pad (SCP).

If there is power to the SCP, you should see a lit LED in the top-left hand corner.

If not, then it is a power issue. Check your power supply and the powerbar or outlet it is plugged in to.

If there is a lit LED, then chances are the board-level battery is dead. It's a button-style battery. You can not replace it yourself.

You will need to contact Ingenico or the company that sold it to you, to arrange for them to replace this battery.

Any attempt to open the SCP will most likely result in completely disabling the SCP, requiring it to be sent to Ingenico for repair.

FWIW, we had about 50% of ours do this, new out of the box.

Posted on Jan 15, 2015

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Posted on Jan 02, 2017

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Ensure there is power to the Signature Capture Pad (SCP).

If there is power to the SCP, you should see a lit LED in the top-left hand corner.

If not, then it is a power issue. Check your power supply and the powerbar or outlet it is plugged in to.

If there is a lit LED, then chances are the board-level battery is dead. It's a button-style battery. You can not replace it yourself.

You will need to contact Ingenico or the company that sold it to you, to arrange for them to replace this battery.

Any attempt to open the SCP will most likely result in completely disabling the SCP, requiring it to be sent to Ingenico for repair.

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There are several reasons that your Toshiba laptop screen may not come on, even if the laptop appears to be running, and several options you may try to get your screen back up and running without an expensive service call.


Common causes for a blank screen include a backlight that is turned off, a display toggled to an external monitor and improper shutdown errors.


To avoid blank screen errors after your current error is fixed, make sure to follow all instructions in your user's guide to care for your Toshiba computer.


Shine a flashlight directly at your screen and look for an image.

If you see one, this means the backlight on your laptop is off but the screen is still working. This backlight normally turns off only when your screen is closed.


Look for a small metal or plastic pin near one of the screen hinges.

The screen pushes this pin in when it is closed, so if the pin is stuck in the screen closed position, the backlight will remain off.


Tap the pin several times to release it.

You may need to use a small object, such as a pencil tip or straightened paper clip, to reach it on some models.


Monitor Toggle


Press and hold down the "Fn" key if you do not see an image when you use the flashlight.


Tap the "F5" key several times while the "Fn" key is pressed.

This will cycle your screen through the various options that toggle the display to an external monitor.


Attach an external monitor, restart the computer and try this method again if no image appears on the laptop screen.


Click "Start," "Control panel," "Hardware and sound," then "Device manager "using the external monitor if you get an image there but cannot toggle the image back to your LCD.


Select the "Monitor" option to expand your selection and select your LCD monitor from the device list.


Click the "Driver" tab and select "Update" to update the driver, as this error is likely caused by a software driver error.


Force Restart


Press and hold the power button until the computer shuts down completely.


Check the indicator lights at the edge of your laptop to see if the computer is truly off or if it has simply gone into hibernation mode.


If it is off, all lights will be off except the battery-related lights if you have a charger plugged in. In hibernation mode, the power light will blink slowly.


Press the power button to restart the computer again after leaving it off for 15 to 20 seconds. This may fix the problem.


If the blank screen returns or you get a flash of images and then a blank screen, move on to the next step.


Force Power Down


Unplug your laptop from the power source.


Remove the battery by pressing outward on the battery latch and pulling the battery unit completely out of the computer.


Press the power button several times to completely discharge the computer.


Replace the battery and plug the computer back in after about 30 seconds.


Press the power button to turn on the computer.

If you get an error screen upon startup, choose to restart Windows normally.

This error is caused by improper shutdown procedures.


Hope this helps


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There are several reasons that your Toshiba laptop screen may not come on, even if the laptop appears to be running, and several options you may try to get your screen back up and running without an expensive service call.


Common causes for a blank screen include a backlight that is turned off, a display toggled to an external monitor and improper shutdown errors.


To avoid blank screen errors after your current error is fixed, make sure to follow all instructions in your user's guide to care for your Toshiba computer.


Shine a flashlight directly at your screen and look for an image.

If you see one, this means the backlight on your laptop is off but the screen is still working. This backlight normally turns off only when your screen is closed.


Look for a small metal or plastic pin near one of the screen hinges.

The screen pushes this pin in when it is closed, so if the pin is stuck in the screen closed position, the backlight will remain off.


Tap the pin several times to release it.

You may need to use a small object, such as a pencil tip or straightened paper clip, to reach it on some models.


Monitor Toggle


Press and hold down the "Fn" key if you do not see an image when you use the flashlight.

Tap the "F5" key several times while the "Fn" key is pressed.


This will cycle your screen through the various options that toggle the display to an external monitor.


Attach an external monitor, restart the computer and try this method again if no image appears on the laptop screen.


Click "Start," "Control panel," "Hardware and sound," then "Device manager" using the external monitor if you get an image there but cannot toggle the image back to your LCD.


Select the "Monitor" option to expand your selection and select your LCD monitor from the device list.


Click the "Driver" tab and select "Update" to update the driver, as this error is likely caused by a software driver error.


Force Restart


Press and hold the power button until the computer shuts down completely.

Check the indicator lights at the edge of your laptop to see if the computer is truly off or if it has simply gone into hibernation mode.


If it is off, all lights will be off except the battery-related lights if you have a charger plugged in. In hibernation mode, the power light will blink slowly.


Press the power button to restart the computer again after leaving it off for 15 to 20 seconds. This may fix the problem.


If the blank screen returns or you get a flash of images and then a blank screen, move on to the next step.


Force Power Down


Unplug your laptop from the power source.

Remove the battery by pressing outward on the battery latch and pulling the battery unit completely out of the computer.


Press the power button several times to completely discharge the computer.

Replace the battery and plug the computer back in after about 30 seconds.


Press the power button to turn on the computer.

If you get an error screen upon startup, choose to restart Windows normally.


This error is caused by improper shutdown procedures.


Hope this helps




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