Question about Canon imageRUNNER 5570 Copier

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Error code E 000025-0001

Toner supply motor dosen't rotate. I do troublshooting procedures in the service mode, take the toner bottle do the motor soution, but still the same problem. Please show me the best way or informations that i can resolve the problem please help me.

Thank you
Soster Jose

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  • Anonymous Aug 25, 2008

    i change the hopper drive assembly motor with the new one, still the same problem. also i do the solution you gave me, but still the same. please show me the best way to clear that error code. oh also when i close the toner cover it show the error, but when i open it the error code disappear.

  • soster Sep 22, 2008

    i change the new motor and also the toner bottle still the same problem. please show me the easy way to clear that problem.



    thanks

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2 Answers

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Hi, check the fuse 2A 125V beside IC TOSHIBA TA7270P on DC Controller board, if broken replace with new fuse, to check this fuse compare with others fuse with multimeter. If fuse no problem, there are 2 possibility broken : M9 (bottle toner motor) and M10 (toner stirring motor), the toner motor not rotate when first machine on, the machine quiet. You can see or hear whatever the motor rotate by open the cover hopper.

Posted on Mar 16, 2014

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 hello i m ramy,first  replace the toner bottle, second check the hopper motor connection,
 hopper motor unit gears.
or test if there 24 vdc .to the motor 

Posted on Mar 28, 2008

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