How do I clean the CCD in an eversmart supreme scanner? I am experiencing vertical lines in the scans.

When you use the flatbed the copy is perfect because the ccd sensor is under the glass cover and obviously is free form dust/ dirt.
On the other hand if you use the feeder the ccd sensor is located in between the roller assembly (not sure exactly for this model).
This means that the page is scanned by the ccd in the feeder, any dirt on the ccd will appear as a black line. I assume that you are feeding papers from the side and not from the top that is why you get a horizontal line.

A quick test to see if the ccd sensor is dirty is to feed the paper from the top side to the feeder. If you get a vertical line it is a proof that your ccd sensor needs to be cleaned.
The worst case is that the sensor in the feeder assembly has a tiny spot that is damaged and it is causing the black line.
So , first try the test, then open the feeder assembly, locate the ccd and clean it. Hope that this helps.

Remove scanner glass, refix CCD cable & try. If problem persists replace CCD ribbon cable..
CCD snap shot:

There are two possible fixes.

Download the latest firmware update by CLICKING HERE

The following is provided by courtesy of Lexmark:
Problem Vertical lines; Auto document feeder scan anomaly; ADF scanning problem; Scan issue; Scanner issue; Visible line; Streaks show on page; solid line down the page; Top to bottom line; Smudge runs down the page; Opaque line; Broken line; Bar all the way down the page Solution Overview

This article provides the self-diagnostic steps necessary to evaluate top-to-bottom streaks that appear when copying or scanning.

Important! This is seldom a scanner hardware failure.

The main reason for this anomaly is debris or marks on the scanner glass that is used for Auto document feeder (ADF) page scans.

Printed or Scanned Page Illustration

Who should consider this article?

Any user of an MFP or All-In-One printer experiencing the following symptoms:

• -Vertical lines only when using the Autodocument Feeder (ADF).
• -Observed with any type of scan job (e-mail, ftp, solutions, fax).
• -However, normal expected output when the page is scanned from the scanner flatbed.

ADF scan behavior

Think of it this way:

• -The page is pulled from the ADF.
• -The moving page slides across an ADF-designated portion of glass.
• -The image sensor, which is located under the glass, reads and interprets the moving page's contents.
• -Contamination on this ADF glass is seen by the image sensor for the entire length of the page.
• -The image processor interprets the image sensor's repeated capture of this contamination as a vertical solid line.
• -Any ADF scan function now exhibits a vertical line.

Suggested Diagnosis and Fix

Step Action 1 Locate the portion of the glass designated for ADF scans.
HINT: The glass location differs by model. This area is often separate from the scanner flatbed. Please reference User's Guide for more information if you are having a difficult time locating this designated area.
2 Perform a visual inspection for any of the following recurring culprits:

• -Clear adhesive tape
• -Glue
• -Ink pen
• -Paper
• -Marker
• -White out
• -Staples
• -Environmental dust or dirt

HINT: Ink marks can be especially hard to see and almost translucent at first sight. However, the image sensor (CCD) registers them as a mark. 3 Use a clean, soft, moistened cloth to thoroughly clean and remove any marks or debris. 4 Inspect the underbelly or underside of the ADF for any marks or debris. 5 Perform another scan to see if cleaning the glass alleviated the issue. 6 Repeat the procedure if a vertical line still appears.
Remember! Printing and scanning from the scanner flatbed work fine.
7 This time, place an intentional mark on a blank sheet of paper and take note of its location. Now place that sheet of paper in the ADF and make a copy.
8 Evaluate the distance of the vertical line to the your mark. 9 Inspect that area of the glass for further debris or marks and clean as necessary.

Other Possibilities


If... Then... Vertical lines appear only when printing... Consider other printer-related topics such as toner cartridge, charge roll, photoconductor, transfer roll, or fuser. Contact Lexmark Technical Support. Vertical lines appear when you lay the page on the flatbed... Consider other printer-related topics such as toner cartridge, charge roll, photoconductor, transfer roll, or fuser. Contact Lexmark Technical Support. Vertical lines appear on ADF-fed printed copies, but they do not appear on scan-to-network [e-mail, FTP, folder (PC), solutions]... Consider other printer-related topics such as toner cartridge, charge roll, photoconductor, transfer roll, or fuser. Contact Lexmark Technical Support.

It's the same scanner ccd, after you make sure the narrow scanner window is clean, you need to power down the machine and power up again so it will calibrate to a clean window, if it has a scratch like from a staple, you will need a new glass.

There's either a problem with the power supply or the control board, most likely the control board. Have you tried running the diagnostics yet?

-Ryan
omnicow at gmail dot com

The cause of this problem is usually a dirty scanning glass (there might be ink or white out on the glass). Check the glass really closely or the cause could be dirty optics or a bad CCD board. There are mirrors underneath the scanning glass. Dirty optics can cause lines when faxing or copying. If you can not access these mirrors, they would have to cleaned by a technician.

I’m happy to help further over the phone at https://www.6ya.com/expert/eric_7148ad2a373711a3

There is something on your scanner glass. Clean the glass with glass cleaner. If this happens when using the automatic document feeder, open the top side cover where the paper feeds into. There is a narrow glass strip there. Clean that as well.

If this fails, the scanner head has a bad sector on the CCD and will need to be replaced. You will probably find that it will be cheaper to replace the printer entirely if that is the case.

Hi!. You need to create tables using the Oxyjen Installion Utlities. Make sure that your Calibration side is positioned properly and the four foucus types are calibrated. Once the tables are created, save them to the appropriate tables folder.

first check out the your scanner glass and clean it then ckeck your scanner ccd some optical is in your scanner ccd are in sited , if it is also fine then ckeck scanner cable in these three possibilities are possible in your problem

Assuming the the Glass is cleaned-  and the device is mechanically functional- then the only other thing to go wrong is the CCD- the image capture device- at that stage I suggest there is no repair feasible only replacement of the whole unit.
However a trawl of the Visioneer Web site/customer support may  give a clue.