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though itz unclear to me of wat os u r using.. assuming that u r using win xp pro sp2..n directx installed.. howevr, download microsoft kb888111
update n install it..u need to re-install or update the device
driver (may b manually)..logon to internet n seek the package/audio
driver..along wid the company, there will b a list of such site n
links if u search by the model name on a search engine like google.. download
them onto a location; if the driver is in a zip format, unzip it,if itz
in .exe form, just run it; if done manually
it'll ask for the correct driver and location; relocate the path and a
.inf file (wat it'll ask for)....goto the device manager n verify, if
also download n install k-lite mega codec pack....
if not fixed try using a standby pci snd card.. but always better to consult ur system admin/vendor..!!