My new Zip-Linq cable works great when I hot sync my Treo 650 with my work based Dell desktop Windows XP pc, as well as my home based MAC desktop that runs OS 10. However, despite installing the same software used in the work based pc into my new Dell laptop that also runs on Windows XP, I cannot get the Treo 650 to connect with the laptop so the hot sync can be performed. I thought that perhaps there is some setting on the laptop that prevents it, but when I went to the Palm support folks, they deferred any ability to help because I am using a "third party" cable. I don't want to buy another "Palm" cable just to prove to them the problem is not the Zip-linq cable. I am hopeing someone can help me trouble shoot this problem so that I can hot sync my calendar and contacts from my Treo 650 to the Palm Desktop in my new laptop.
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Assuming you are running Palm OS and not one of the rare beta Windows Mobile versions, here is my take on this.
Are you using a USB or Serial Sync cable? With either solution, make sure that the setting on the Palm Desktop Hotsync Manager is set to the correct setting (either USB, Serial, IR, etc). Conflicts between the cable type and the settings on your PC are common.
I prefer using USB cables since they are faster and you can tell if you are connected quicker than with a serial cable. Initiate the sync via your phone or the Palm Desktop Manager software. I have had faulty cable sync buttons and this was a good solution for me. If you haven't tried a new sync cable, you might want to.
Actually if you have time and a laptop, you can take your Treo to a Palm store and borrow one of their cables to try and sync. They were really helpful whenever I went in there.
When you sync your phone to your PC, it will ask you initially for what you want to sync. You can also do this anytime when you open up the Palm Desktop Manager on your PC. You can drag and drop your MP3s to the music folder on the Palm Desktop Manager and then sync it to your phone. This is the easiest way to get the MP3s on your phone.
You can also move photos/MP3s from your phone to your PC by using a 1GB SD card (the TREO 650 cannot accept any size larger than 1GB, trust me!). Copy your photos/videos/MP3s from your phone to the SD card and then take the card out of your phone. Use a USB Card Reader and connect it to your PC to read the SD card you just removed.
What is happening with the Sync? Does your PC and the Palm Desktop Manager recognize your TREO 600? If not, the issue may be that somehow the driver for your device was removed. I would suggest upgrading to the latest version of the Palm Desktop Manager and try plugging in your TREO 600 again and try synching.
You also have to make sure that the setting on the Palm Desktop Manager is the same as the type of cable you are using. If it is a USB cable, have that setting on your PC's Palm Desktop Manager Hotsync settings.
I changed so that the desktop over-rides the handheld and the hot sync went through. This is not the way I perfer this, but it worked. I have not switched it back to sync the files yet to see what would happen.
Thanks to a fellow user, I was informed that I needed to purchase Chapura software. The following link has the software that does two way sync with BCM. Others don't. I did however have a few problems, but the help desk through Chapura was able to get the process working.
In a nutshell, make sure you have a recent synch to your PC of the 600.
Install the Treo 650 desktop software
Synch to the username of the 600
Your are done.
You should rename the Treo 600 or hard reset it (you will get data corruption if you synch two devices with the same username to one PC).
If you are paranoid, you can make a backup copy of your c:\program files\palm\ folder to begin with. This contains most of your settings and extra software on the 600. As you are an Outlook user, your personal data is probably in a PST file or it is stored in Exchange.