Question about Office Equipment & Supplies
I need some help using my Canon JX500 fax and the instruction manual doesn’t provide any assistance.
When in automatic (voice/fax) detection mode and I receive a phonecall, the fax engages for a few seconds (the caller hears the fax beep on the line), then continues to ring. The trouble here is the caller thinks they’ve called a fax number and so hangs-up. My old fax machine didn’t do this, and was able to ignore voicecalls and intercept faxes ok.
Also, the JX500 uses the same line as a normal telephone. When the fax intercepts a voicecall, then continues to ring, the normal telephone on the extension doesn’t ring but the phone on the fax does. Again this wasn’t a problem with my old Panasonic fax.
Can you help?
Try changing the receive mode from automatic to FAX ONLY and set the number of fax rings higher. You should be able to receive phone calls and if you are not answering your phone it will automatically receive a fax.
Posted on Mar 27, 2008
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Posted on Jan 02, 2017
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