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We've had excellent luck contacting the company directly and Mattel has an online form.
https://store.mattel.com/transition.aspx?TransitionID=103
If all else fails, contact their customer service and explain your plight and they will take care of you.
Good Luck!
The battery compartment is on the inside of the handle where it meets the swing arms. It should be on the left side. You need to pry it open with a key. Instrustions found on mattel web site.<br />
<a href="http://service.mattel.com/us/">http://service.mattel.com/us/</a>
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