Question about Maytag MAH6700AWW Neptune Front-Load Washer
My frontloading Maytag Neptune washer does not drain. I washed a big rug in it today and the backing came off and some of it evidently clogged up the washer. (I hope to fix this myself if possible without my husband finding out!!)
Now there is water in the washer that does not drain. I ran the machine empty a couple times hoping it would clear itself out - but it is still not draining.
Do not open from behind! First drain as much water from the drum as possible. and unplug from the outlet. Then there are 2 screws left and right under the front lower panel at floor level. Undo those two screws. Pry the front panel DOWN from the door panel. Once the lower panel is removed you will see the pump and pump filter on your right. The pump filter is to the left. It has a large turnscrew. Be ready with a pan or something to catch the water from the open filter! Screw this counterclockwise until it comes loose. You will now be able to remove the filter and all the debris. After cleaning, re-screw the turnscrew. Before you put back the front panel test that it is clear by doing a wash. If it still doesnt drain you must remove debris from the pump itself. The pump is between the pump filter and the pump motor on the right. Undo the white clips from the motor and the retaing clips attiching the filter to the metal washer body. Then turn the motor clockwise to separate it from the filter.
BTW - on the back of the front panel are the SERVICE INSTRUCTIONS with a warning - Technicians only. The manufacturer keeps the instructions for doing this and many other simple fixes 'secret' so that their techs can make $!!!! There are no instructions whatsever in the consumer instructions about removing the front panel or cleaning out the filter.
Posted on Apr 28, 2008
Possible your outlet filter is clogged, find out where it is (ref manual) & clean out thoroughly, refit carefully.
Posted on Mar 27, 2008
Just wanted to say thank you for this information! My cats peed on my daughters backpack and in a panic we washed it, without removing papers that were inside. It was one not used,and under her bed. The information was completely useful. I removed the front panel, and cleaned out the pump filter, Which was very easy, and couldn't believe what was in there!! Lint, earrings, pens, nuts and bolts, anything that could sneak past. Thanks again for saving me a service call. No where did it say anything about this in my manual.
Posted on Jan 21, 2009
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