Question about Brother MFC 7420 All-In-One Laser Printer

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Brother mfc-7420n fax not recieving faxes, disconnecting

PC Fax is set up. Fax was working fine but now I keep getting a "disconnected" sign after fax is trying to recieve. I can hear the fax answer but it will not recieve.

Thanks Rob

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  • microbala Jun 21, 2008

    i could not receive faxes to my pc but printing directly from MFC printer

  • Anonymous Jun 24, 2008

    My fax machins says that it is receiving a fax, but then goes back to sleep. The faxes never print.

  • brian650 Aug 30, 2008

    My 7420 picks up the fax, but instead of sending it to my PC (PC FAX is running and idle), it prints it out on the all-in-one instead.

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  • 133 Answers

Please double check all cords and besure you are in the right plug.

Posted on May 22, 2009

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Canon printer 5440 "unable to print see troubleshooting routine maintenance manual" - message in led window


Open the scanner cover and remove any
foreign obstacles from inside the MFC. If the
error message continues, please follow the
steps below before disconnecting the MFC so
you will not lose any important messages.
Then, disconnect the MFC from the power
source for several minutes (which will erase all
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Check whether the MFC has faxes in the
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1. Press Menu/Set, 9, 0, 1.
2. If the MFC has no faxes, disconnect the MFC
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OR
If faxes are present, you can transfer them to
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OR
You can forward the faxes to your PC. Please
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Transfer faxes to another fax machine
If you have not set up your Station ID, you
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4. Press Black Start.
5. After the faxes are transferred, disconnect
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You can transfer the Fax Journal report to
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You can move the faxes from your MFC’s
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1. Press Menu/Set, 2, 5, 1.
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3. To transfer all faxes to your PC, press 1.
OR
To keep all faxes in the MFC’s memory,
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4. After the faxes are transferred, disconnect
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(For details see Using Brother PC-FAX
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on page 5-1 in Software User’s
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These steps is on user manual.

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Brother mfc- 665cw, receiving faxes


From the Brother web site.


Description of Problem 100000018247
When I launch PC-Fax Receive Program, I receive an error stating: The Fax Receive program must be started to receive PC faxes. What can I do?pc fax rx

Description of Solution 200000023257
You may receive this error if the pc fax application is closed and you have faxes stored in the memory of the machine. To resolve this issue,you will need to print the faxes already stored in the memory of the machine. To print the faxes, please follow these steps:

1. Press the MENU key.

2. Press the UP OR DOWN ARROW key to select Fax.

3. Press the OK key to confirm your choice.

4. Press the UP OR DOWN ARROW key to select Print Fax.

5. Press OK.

6. Press the BLACK START key.

- Your Brother machine will print the stored faxes.

7. Press the STOP/EXIT key to exit the menu.

8. Once the stored faxes have been printed, click WINDOWS/START, (ALL) PROGRAMS, BROTHER, XXX-XXXX (X = MODEL NUMBER), PC-FAX RECEIVING, XXX-XXXX or RECEIVE (depending on your operating system).

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