Question about Kyocera wild card Cellular Phone

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Phone keeps restarting

My phone restarts rite after it says hellow
how can i fix it ?

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You cannot ... call your service provider for assistance ...

Posted on May 07, 2010

  • 6 more comments 
  • A Miller May 08, 2010

    So I take it you called and they couldnt help you? Hmmmm ... Interesting.

  • Pu241 Jan 04, 2011

    So what is the problem?
    If I have to call the service provider, which I did, and they were as much help as your comment was, which was very little!
    Want to elaborate?

  • A Miller Jan 05, 2011

    The problem is you had this problem 8 months ago ... you probably didn't call your service provider and/or you called them with a problem with a phone that isn't really for their network and/or didn't purchase from them and/or didn't take it in for them to look at and it is still probably broke. You are not an electronics person ... and if you were you probably could not work on the micro circuitry in the phone nor can you reload the software necessary to operate the phone because you don't have it. So, my friend, you have wasted your time as well as mine. The difference being you gave me a below average mark bringing down my overall average which hurts me - not you - and still, your phone is broke. FixYa.com is powered by unpaid volunteers and you should show a little respect for our work even if it doesn't please you.

    If the service provider and/or manufacturer is not able to repair or replace it (to keep your business) it may be time for a new telephone and a new service provider. Compounding the problem, you aren't using the same user name you originally signed on with, evidently And, by the way, in English, the first letter of a sentence is always capitalized; "rite" is part of a ritual (you meant to say "right") and hellow is not a word - you meant to write "hello" and lastly, you omitted the ending period.

  • Pu241 Jan 05, 2011

    milleraba, you seemed to have got a number of things wrong!
    First of all I'm a new member so I've never had a previous user name.
    You also assume a lot about me.
    I would assume the original poster has gotten a new phone by now and has completely forgot about this thread.
    I found this site and your less than useful respond to the original poster via a web search for the stated problem.
    Yes, I did give you below average rating, as your respond was as helpful as the service providers, whom I did in fact call the day this problem occurred. They took me through their little spiel about a fully charging the battery, shutting down the phone, and removing the battery, etc. All of which I did before calling them. Providing no insight into the problem, just as your response did.
    "show respect for" poor work, like your response, is not doing anyone any good. It just perpetuates the mediocrity that appears to be the standard now.
    I make no apologies for my response it is legitimate criticism.
    Now if you can get over you little rant!
    I have noticed the phone is fine when turned on, up to the time the activity bar shows the "In call" icon at which point it "reboots".
    Why it should indicate an "In Call" state when a call isn't being made is likely part of the issue.
    I have had this phone for nearly 2 years and it has performed very well for what it is.
    This problem occurred right after my minute plan ended, date wise, I still had minutes but the 30 day time limit for the plan had expired and as it was 10PM or so I had planned to renew the plan the next morning.
    While watching TV, with the phone in pocket, it produced a sound indicating a IM had been received. This should not have been possible as at that time my service should not have been functional. Next morning the rebooting was noted.
    Please note I have also paid to have this question answered via the Premium Assistance plan.

  • A Miller Jan 05, 2011

    Pu241, When I saw the nature of your remark, I was believing that you had created a new account (not unheard of) and that you continued to experience the same, eight month old problem. I get it now, you were only pretending (by your choice of words and the structure of your remark) to be the original asker, that, actually, you are not the original asker. I would have expected that you would have asked an original question, not made a comment to a questionn already asked and answered. Be that as it may ...

    I stick with my original comments, you cannot fix this, only the manufacturer and/or the service provider can fix this problem.

    Good questions get good answers at FixYa.com. I hope you find some resolution to your problem either through your service provider or another expert via the free section or paid section of FixYa.com.

  • Pu241 Jan 05, 2011

    Looking back at my original comment I could see how my reply could have been interpreted as having come from the original poster. Though, I should hope, my English skills are better.
    I decided to comment on an existing thread rather than clutter up the site with the same question. I mod an automotive site and we prefer this route as it keep all the info on a problem in the same thread, so a potential plan to solving the issue can be evolved within the thread. In any case I have not let the problem alone. I like to know why something fails even if I can't fix it myself. A new development occurred earlier this morning, I attempted to transfer my account to a previous phone I had with the same service provider (SP) so I know the phone was compatible. The transfer occurred without a hitch, then 5 minutes later this phone started shutting itself down after about 30 sec. So I called the SP, and got someone more knowledgeable and he transferred by account back to the original phone that the problem had initially started with. Reactivated it, and it worked fine for about 15 minutes. Then it started the auto reboot again. So it is not an issue with the phone itself, but rather an issue with the SP or my account specifically. I was told my issue is being kicked up the ladder to a system expert to solve my issue and to call them back in 4 hrs. So I will update this as more info is available.

  • Pu241 Jan 06, 2011

    Update
    I have confirmed that the problem is NOT with the hand set.
    As I said previously, I had the service transfered to another known good hand set (K10 Royale). Once activated this hand then started shutting down after about 30 seconds.
    Just before shut down it would display "receiving message" then would power off.
    So two hands which display similar behavior when using the same account/phone number.
    Simple logic says it's not the hand set. After spending 2 days discussing this with Virgin Mobil "advisor's", can you say "my name is Peggy", and telling me it is the hand sets, I give up dealing with them.
    I however tried one last thing.
    I created a brand new account and received a new phone number.
    Activated the original handset that started fiasco and its been working fine!
    Made and received numerous calls and of course had to send bulk texts to everyone letting them know that I have a new number.
    Once again the rebooting/reseting issue is not a hand set problem.
    But Virgin Mobil put a lot of effort into trying to get me to believe I needed a new handset.
    No it isn't convenient to change phone numbers but I also do not believe that Virgin Mobil personnel on their customer service number have access to the tools to understand/identify a glitch in the network interfaces.
    Hope this helps someone!

  • A Miller Jan 06, 2011

    Thank you for your feedback ... I was correct, you cannot fix this ... it was fixable only by the Service Provider ... even though they didn't want to admit it.

    I am not a moderator here at this site, far from it. I'm just a guy working when he can as a volunteer, taking questions I think I can resolve and taking abuse the rest of the time. I don't know why I continue, really. You can see my stats if you want, they are not secret - just as you can review the questions and answers I have provided in the past.

    Thank you for sharing your investigative technique and for your steadfastly staying on top of Virgin Mobile and making them fix the problem. Hopefully, others with a similar problem will come here and see what you ultimately did to get your phone to work.

    Thanks for using FixYa.com

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