Question about Panasonic MC-CG973 Canister Vacuum

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Beater bar lost power - even after pushing reset button

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Hi There,

If you've already tried resetting the power brush, and it still won't come on, this indicates that your electrical hose has most likely gone bad, and needs to be replaced.

This is actually a pretty common problem on Panasonic canisters, as well as Kenmore canisters (Panasonic makes Kenmore canisters).

In order to confirm this, what you'll need to do is purchase a simple electrical tester from Home Depot, or Lowes, and test the hose to make sure you have power making it through the hose.

To test this, remove the hose from the wand so you just have the handle of the hose in your hand with nothing attached to it. Put both ends of the electrical tester into the two female receptacles that plug into the wand, turn the machine on, and make sure that your hose is set to the carpet setting.

You definitely should have power coming to the hose at this part. If there is no power getting her, this indicates that your hose has gone bad. You may also just purchase a new hose (see link below), and if for any reason this doesn't fix your problem, you may return the hose to us within 60 days for a full 100% refund.

If the hose does have power at the end of it, repeat the process with the wand attached to the hose, but not connected to the power nozzle. If you have power getting to the hose, but not the wand, this indicates your wand has gone bad and need to be replaced. If you have power to your wand and hose, this probably indicates that the cord in the neck of the power nozzle has gone bad. Inspect the wire in the neck of the nozzle and see if you see any burning, or discoloration in on the male prongs.

I'm pretty sure that you'll just need to replace the hose, this is by far the most common problem on Panasonic canisters.

There are two different styles of hoses for Panasonic canisters. In order to find out which one is yours, remove the hose from the canister itself. Where the hose cuff plugs into the canister portion, look at the electrical prongs. There is either a 2 prong hose, or 3 prong hose. Here are links to both of the hoses. If your hose is a 3 position hose with a setting for bare floors, and carpets, then you have the 3 prong hose.

3 Prong Panasonic Canister Electrical Hose (Most Common)


2 Prong Panasonic Canister Electrical Hose


If this didn't fix your problem, please just use the comment section on this repair page and let me know what the outcome was after testing it with the electrical tester, and I'll be more then happy to try and do some more advanced diagnosing with you.

I hope this was helpful to you. If you found this helpful, please be so kind and rate my repair helpful, or leave feedback for me, this is really what keeps Fixya repair experts answering free questions, rather then just the premium questions that we get paid for. This is greatly appreciated.

Chris Jones
GoVacuum.com

Posted on May 07, 2010

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SOURCE: beater bar has stopped turning

All beater and rotating brush bars are fairly easy to get to with a couple of screw on the bottom of your wan. They are driven by a belt and these belts come off, break, or the bar itself is stuck with rug material. Unplug your vacumn and get our screwdriver. It;s easy to figure out once inside the wan.

Posted on Mar 02, 2009

  • 694 Answers

SOURCE: Beater bar does not turn. Pushed in motor Reset

Belt broke and needs replaced.

Posted on Aug 22, 2010

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1 Answer

I was told by a previous repair man that there is a fuse in the beater bar that needed to be replaced.


Up to my experience in my Panasonic vacuum cleaner, if the beater bar is not working this could be because the 'Carpet/Floor' selector switch is in the 'OFF' or 'FLOOR' position. In both of these positions the beater bar will not rotate. Move the selector switch to the 'CARPET' position. When in this position the beater bar will rotate once the foot pedal is pressed.

If the selector switch is in the 'CARPET' position and the beater bar is still not rotating it could be that there is something entangled in the beater bar, or the belt is worn or broken.

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The vacuum cleaners often have an overload protection system inside the nozzle, which stops the nozzle motor when the beater bar jams to prevent belt breakage. After clearing any lint build up or jamming you may need to reset the overload protection, by pressing the reset button on the top of the floor nozzle.

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Sorry to hear you're having a problem with your DC24. Resetting it is simple: after checking the brushbar is free of threads, hair and other obstructions, turn the cleaner to face you. You'll find the reset button in the red recess on the left-hand side of the cleaner head. Use the blunt end of a pencil or something similar to push it in until you hear an audible 'click'.

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http://www.dyson.com/support/help.asp?article=1129&product=DC24-ALLFLOORS

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