Question about HP Pavilion a305w (DM181AR) PC Desktop

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I have a HP Pavilion a305w and I need help with reinstalling Lucent Win Modem and Microsoft Driver Version 8.28 for Windows XP. In the Device Manager area I have a yellow circle with a black exclamation mark in the middle. I need help in reinstalling the modem and drivers. Please Help!!!!!!!!!

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  • Valyncia Morrison May 08, 2010

    I have already uninstalled and reinstalled both the Modem and same Drivers for the Modem several times and I still get the same error message with the yellow circle with a black exclamation mark in the middle. I don't no what else to do at this point. Can you give me another suggestion please. I have been researching for two weeks now and I am still at square one.




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Go to the 10th option of the below mention link
and under the " Original Drivers " option scroll down to the option called " Fall 2003 Original Modem Driver Collection "

Click on this option and install it on the computer. I am sure it will work. If it does not work let me know .

Link :-

Posted on May 08, 2010

  • Anirudh Uppal May 11, 2010

    Please tell me your system configuration :-

    1:- Chipset name ( Find out from Device manager )

    2:- RAM Size ( System properties )

    3:- Modem name ( Find out from Device manager )

    4:- Network Adaptor ( Find out from Device manager )

    5:- Service Pack 1,2 or 3 ???? ( System properties )

    One more thing i would like to know. When was the last time the modem drivers were installed and working fine. Did you installed something on the computer before you had this problem. Any updates you did.

    At the moment do you have any windows Update pending.

    Things i would like you to try in the mean while is

    Step 1:- Go to the Safe mode. ( Restart the computer. When you see the first screen Start tapping the F8 key. You will get the windows Advance option Black screen. There choose the option Safe mode. Then choose your operating system and enter the Safe mode as an administrator. )

    Step 2:- Now go to the device manager and uninstall the modem again. ( Click on the plus sign right next to the modem and right click on the chipset you see under that. Choose uninstall and uninstall the modem. )

    Also, If you have any Full version Protection like norton,macafee,AVG etc install on the computer. Uninstall it completely for the time being. ( Reason why we doing this :- To avoid the firewall interruption ) you can install the software again. But not for the time being.

    Restart the computer in ( safe mode with networking. )

    (Downlaod malwarebytes from the internet)

    Here is the link:-

    Its a free download. Safe to use.

    Scan your computer for any kind of malwares or spywares or any kind of infection. If you have infection remove it else uninstall the malware bytes from Add or remove programs After the scan is done.

    Step 3:-

    Click on start--> control panel-->user accounts-->create a new user accounts -->now restart the computer --> enter the new user account--> you probably get found new hardware or some thing--> cancel that.

    Step 4:- Now click on start-->all programs-->PC help and tools--> Application recovery-->choose the modem drivers under driver application and install it. After installing it restart the computer.

    If the drivers does not work from the there then try to install the drivers from the website i gave you already.

    Check if it works.

    If it does not work then update the motherboard drivers again and then try to install the modem drivers again without uninstalling the modem drivers.

    ( Note:- If you have not done a system restore perform that and choose the date when the drivers were installed and working fine. )

    If still that does not work.

    ( This option is recomended only if you have the back up of your computer DATA on an external hard drive. )

    The last option i would like you to do is to do a system recovery on the computer using the recovery discs.

    There are two kinds of recovery on HP computers

    1:- Non-destructive recovery. ( overwrites the OS and will not loose the complete data )

    2:- Destructive recovery.( Formats the hard drive and you will loose every thing you had on the machine. Complete clean up. )

    Let me know if you need help in those.



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